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January 2024 by Michael N.
Extricating yourself from a cable television internet bundle is a lot like marital discord within the Kardashian clan, lots of legal wrangling, financial trap doors, mental health assessments, hard feelings and more hoops to jump through than an Iron Man obstacle course. Of course when you finally break free, the most important decision is your internet provider. It's the heartbeat of any sound entertainment/communications hub and shouldn't be taken lightly. With Comcast gone, I chose T-Mobile 5G Internet and so far, I've been very pleased. Since I'm not running an underground movie studio or training for the Gamer Olympics, T-Mobile has been terrific supporting our phones, computers and streaming services with only slight variation in speed and dependability... or at least no more than Comcast. The Hub took all of ten minutes to install and connect to our devices. Trust me, I don't work in IT and it's still a snap. The real advantage is financial, $50 per month with taxes, fees and equipment included versus $140+ all in for Comcast. The only question is whether the service is available in your area. Give T-Mobile a call, it only takes five minutes... unless you hate saving money. Five easy stars.
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December 2023 by Mahesh Divakaran
We went there, two service reps were helping customers, they didn’t even bother to talk to us to say we are busy, we will help you next. Being a long term T mobile customer, I always get this feeling they don’t care about customer, I know it doesn’t matter for T mobile, but I am moving out of T mobile with this. Never ever go to this store or never go to a T mobile store except on malls. I should give 0 rating but there is no option
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December 2023 by Poonam Kapoor Popli
Short of variety, Not happy with company's plans..The attendant was very good ,he's very much caring.The place was neat and clean.
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December 2023 by Eric G.
My recent inquiry was about T-M's international calling plan cost for a month while traveling in Brazil next month, which had a total net cost less then Verizon. I have both a T-Mobile and Verizon account. ecg, 12/13/2023
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December 2023 by Berny S.
Excellent customer service. A representative named Manuel helped me reinstate my old T-mobile phone number back my account. He went above and beyond to help me. He got on the phone with people from Xfinity (previous carrier) and T-mobile's tech support in order to retrieve one of my two lines that for some reason had gotten stuck on Xfinity's network, he was patient and knowledgeable. They close at 7pm and I thought I was going to be told to come back the next day, however he locked the door and continued working on my case until it was resolved. I really appreciate what he did for me that night. Kudos to you Manuel.
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November 2023 by Leland Prehn
Went to go pick up my new phone and got there at 6:20 and they were closed even tho it says they are open until 7 I called from the parking lot and no one answered it just rang and rang
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October 2023 by Dylan Kuzinski
Visit was on 10/10 noon time. There were two guys. One was leaning on the door playing on his phone. Had to navigate around this obstruction. The other guy was sitting at his kiosk, playing on his phone, too. I asked for help getting a new screen protector. I have a warranty. The man brought me a package and gave it to me. I messed it up. He laughed and brought another package. I messed that one up, too. He laughed and said that was all the packages he had. He tried getting me to sign up for something while i was concentrating on the second package application. Didn't care for his sales pitch nor its timing. He saw I was busy. The entire time, the man was on his phone while he watched me frustrated and struggling with the package's application.There were no other customers in the store. The door leaner moved his phone conversation to meandering around outside and away form me. Probably the most respectful thing that happened during my encounter. I ended up going to the T Mobile at the Quakerbridge Mall, where the superb customer service made up for it.I will never return to this T Mobile store in Nassau Square.
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August 2023 by Stepan Kudryashov
Very unfriendly stuff. I arrived at 10 AM to opening, but representative, which arrived late, told me that they are not working because they have late opening at 12:30. On my question how does it related to hours printed on the entry (10:00 AM), he just showed me door and push me out.
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July 2023 by Caylee Pinchak
If I could leave 0 stars I would. Nothing but scammers here who lie to you and will not help you with anything. Safe yourself the time and the headache and make sure you are going to a corporate T-Mobile store.
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July 2023 by P S
Avoid this store, sent my account to collections when I had zero balance. I have been dealing with collections when T-Mobile confirmed themselves I have zero balance. Finally deciding to pay the ~100$ balance for this blackmail. Tried calling T-Mobile but not helpful.
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July 2023 by Rasha M.
the worst service ever! the two employees there are completely useless! they made me and my son wait outside the store just staring at us offering no help. the girl intentionally entered the wrong passcode so that she can't touch the phone for 59 minutes. of course this made us leave and go to another T mobile store! qe dad paying $300 a month for the worst customer service ever!
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May 2023 by anibal vasquez
Love this T mobile super helpful and friendly. They always answer all my questions.
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May 2023 by Jon Damon
Stopped by the store to ask some questions about the home internet. There was a gentleman inside the store, the door was locked and when I tried to open it, he looked at me and went into the back. Five minutes later he never came back out. It’s apparently ok to ignore customers now??
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January 2023 by Y Z
Really bad customer service, they are a 3rd party retailer which means they don’t work for t-mobile. I went to them without knowing that and was trying to get some questions answered, the rep didn’t provide me complete information which made me lose $200 when I made the decision to switch out. He withheld information that I should’ve been informed of, which is the same as being dishonest. He told me that my contract term is up in November so I waited until then to switch, only afterwards to find out that I owed T-Mobile $200 for the equipment which this rep failed to inform me. Just terrible customer service, don’t go there, go to the one inside Quakerbridge mall.
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December 2022 by L H.
This store is very dishonest and lying, I should listen to the previous reviewers before I went to the store shopping. Please avoid this store like a disease. Following is my story.On Nov 12th 2022, we were shopping 3 new phones online on T-Mobile website, at the time the new phones we were looking for were back ordered, and expected to delivery on Dec 6th at the time of order. We called local T-Mobile store (the above one) to see if they have the phones in-stock so we can order from them directly. Basically on the phone, the store manager told us they have the phones, so we went to the store to buy. However, when we arrived the store, the store manager said he didn't have the phones (basically lying to us in order to allure us to the store). At the time, we didn't realize this lying tactic, but order the phones in the store since we already there. The phone will not deliver to us until Dec 6th at the time of order, but the store still went ahead and charged us 3 phone line activation fee of $140, even though we don't have the phones yet and the phone won't deliver to us in almost a month.We waited two weeks before we called the T-Mobile to find out when we can get the phone, only found out the phones further post phoned to the Dec 28th 2022 which is too long for us to wait. So we switched to another carrier to get the phones, around Nov 23th, and got the new phones almost immediately. so we called T-Mobile around Nov 25th to cancel the back-order (the phone will not deliver until Dec 28th). But T-Mobile refuse to refund the activation fee for the service we never use, because we don't have the phones.It is such a malpractice on T-Mobile side to deceive a customer like this and charge them against the service they never use. I think they own me an apology that it cost me so much frustration and time for the whole process. And should refund me the activation charges.