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October 2024 by David Balascak
I was trying to open an account there and transfer money. The receptionist was so inept. I asked her 3 times if she could fax the request to the bank. As I was walking out I said I guess I will have to find a fax elsewhere. Then said to me. Oh I thought you wanted to receive a fax. She even opened my account regarding the transfer. Either way she was really stupid or just rude.
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April 2024 by Eric Guenin
trying to call the branch ...very frustrating
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January 2024 by Ericka Vernon
I'll update my review with details at a later time but ... Go with Fidelity. This banking institution is a mess for consumers. You literally have to "call the bank" and sit on hold to update debit card balances if you attempt to access funds through a debit card transaction because ... Their bank doesnt update debit cards to reflect account balances until AFTER 9 AM.
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December 2023 by Larry Kaplan
On forever hold when finally get a person half a world away and don’t know the answer to a simple question
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July 2023 by Alice Liu
My account was transferred from TD Ameritrade. Call twice in 2 days - not pleasant or productive. May be the people that work there are just not happy with their situation.
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July 2023 by Willow Creger
They managed my request in a prompt manner despite some technical difficulties.
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February 2022 by Carole Goldman
Personnel very welcoming and knowledgeable and all right procedures taken for protection against virus. Good investment brokers. Parking on street with meters.
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February 2022 by pb dad
This place has awful customer service. Went there to discuss my account and drop off something and hung around for half an hour and was told to move off to a waiting room. They don't value your time at all. After that went over to Fidelity Investor Center down the road and got taken care of right away, and overall had a much better experience. Avoid.
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February 2021 by Liam Gonzales
I am very frustrated that this branch has been closed for over 6 months with no access. Other banks have a drive thru option which allowed them to be open this whole time. Many banks have allowed people to walk into their bank for two or three months by now. This place mine as well close.
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December 2017 by Nal
They provide many free seminars about investment, retirement plan, managing your money, etc., on their website and at this location. Very helpful, I learn a lot from them. I’m currently starting in stock trading on my own, and make profits, so far. BTW – you can park your car at the municipal parking on Spring Street, a block away from this office at low cost.
