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October 2022 by Maureen B.
Polaris is under new management & it has drastically improved. My favorite Nail Technician is Sophie!! Sophie is wonderful!! She gives the best Pedicure!! All of the technicians are very nice & Helpful.
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July 2022 by Erinn S.
Had a great experience at Polaris! Super happy with how my pedicure turned out and it was a reasonable price. They also had two dogs that kept us company during our visit- made my day!
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June 2022 by Lauren B.
I have been going to Polaris nails since I moved to Fairmount two years ago. I've taken my friends here and my mom here. I've never had any issues until one day I made appointment with my friend well in advanced and when I got there I was very rudely told I don't have an appointment and my name is not on the list. After assuring the owner I did have an appointment she continued to ignore me. I was literally standing in my middle of the salon being ignored. It was beyond rude. After that I didn't even want to give them my money. Clearly the issue was made on their behalf. I didn't even get an apology. I took my friend and I elsewhere. They are not deserving of my business.
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February 2022 by Claudia S.
I have been to this nail salon before and my experience was just ok. The location is very convenient to me. But the last time I went i had to stop and correct the technician several times as she was hurting me. The pedicure was rushed. She did not even soak my hand for the manicure. I told her I wanted short nails and she cut to the very base without filing them to give them any shape. Also cut a lot on the sides of my nails saying i had ingrown nails and I did not and never had. Unfortunately I will not go back.
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February 2022 by Esther B.
I love this nail salon!!! They took great care of me and did a great job. They gave me a gentle manicure with a really cute valentine's day design. When i walked in i was greeted by this cute little puppy .
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December 2021 by Hira S.
i never leave reviews but I should've trusted the previous low reviews. i was in the area and wanted my nails done. she cut my cuticles too deep making it bleed and it burned whenever she used the products. the lady who did my nails kept like aggressively repositioning my hand which made me feel awkward. the nails itself weren't terrible but I typically pay only around 30$ for dip and this place charged 50$. she gave a massage while my hands were drying and it made me feel even more tense... I won't be going back here though
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July 2021 by Lakin M.
New to the neighborhood and looking for a convenient nail salon to go to. The owner or manager whatever her title may be is extremely rude. She kept making my cuticles bleed due to a very weird technique of shaping the nail I had never seen. So she would stop and put the green stuff on.. once she let out a huge gasp like she was so annoyed. Not my fault, maybe try the normal technique perhaps. I won't be going back even though it was very convenient. Also they beg for cash. Sorry but I only have a card usually. Nails were okay but definitely not $70 worth paying for. Also took 3 hours for a full set and pedicure
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June 2021 by Ariana A.
I got a gel manicure and the woman did not paint my entire nail on any of my fingers. She then got so offended when I didn't have cash for a tip, even though I tipped her generously on my card for doing a TERRIBLE job on my nails. First and last time going here.
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May 2021 by Desa-Rhea J.
Hands down one of the best in the city. I was going here years before covid and they were always super clean. I went and had a mani/pedi recently and I'm happy to see they are still exceeding my expectations in the cleanliness department. Price point is good too for a regular mani/pedi. The ladies that work there are so kind.
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May 2021 by ELISABETH V.
Today I had appointment for mani, eyebrow and lip. Long time customer, many years. Excellent Covid precautions, very clean. It was the second occasion I was approached by one of the owners in a rude manner. She overcharged me $ 10 for the services. Very clearly price list at the entrance. Manicure $15, lip and eyebrows $23. She insisted on $48. Sophia who is super nice did my nails and I gave her my usual generous tip. Will not return for waxing .
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May 2021 by Terri H.
The owner of the nail salon yelled at me after I decided to change my nail color after she painted 5 nails. she yelled so loudly and embarrassed me so much for asking to have my color changed that I left in terror with only half my nails done. However, before I had the chance to leave, she yelled directly in my face and got into my personal space. Seems like she could use a class in anger management, or at the very least, customer service. I walked across the street to Heritage nails where I was happily accommodated. I left there with a professional paint job and was able to laugh off my harrowing experience with the staff there who have accommodated several of her victims.
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March 2021 by Brittany C.
I just recently went to the salon and am disappointed in the experience. There were only two individuals working in the whole establishment. I had planned to get a mani with a friend and told them this in the appointment. However, once we arrived my friend waited one full hour prior to being seen. The staff kept running between one customer to another in between doing the nails. I feel like it was not only unsanitary but unprofessional. I was in the middle of a pedicure when the person doing my nails got up and started doing someone else's nails. Meanwhile, the woman who did mine and my friends nails was extremely rude and rough with handling us. I do not think I will be returning here and feel so bad that I came here with a friend and put out this much money for a horrible experience.
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February 2021 by Miriam A.
The gel and powder manicures are good and the nail techs are very nice. They are over priced. I hate to leave a bad review but the woman who owns the salon is quite unfriendly, and she is outwardly unkind to her staff (this upsets me.) I haven't been going there because of this point. I only go if nowhere else is available. I wish she would be nicer to her employees and she would get so much more business!! The nail technicians there though are excellent and provide a great service. I recommend this place for a good manicure, but avoid the owner if you can.
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January 2021 by Maria R.
The lady, who I believe is the owner, is very rude and doesn't know how to deal with customers. Such a hypocrite!!! She talks bad about customers in her language without realizing there are people who understands what she says. I will never go there again!!!!
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October 2020 by Alyssa C.
My sister came in for an acrylic full set and despite paying $70, she left with horrible fungus under several nails. This place obviously doesn't clean their tools. I attempted to contact them regarding a refund and was given serious attitude. Never coming back- It's gross.