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August 2024 by Eddie Francoeur
Visited twice with different issues and spoke with the same representative each time. He was genuinely uninterested in my issues and made no attempts to address them.
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July 2024 by Cinnamon Girl
After 24 yrs with Verizon I switched to Xfinity due to the high cost of living. Xfinity lied to me about the prices, quality. If I was in a hole in the ground and had to make a call I always had reception with Verizon. I have zero reception with Xfinity l am switching back to Verizon why pay for service when you are not able to use it
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July 2024 by Mark Snyder
Hussein at Port Murray, NJ Xfinity Store solved my email problem in about 6 minutes. It was a dream come true. Next time you have a problem, go see Hussein, he'll solve it! Snap!
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July 2024 by Mo B
I stopped in the other day after starting the service online. I chose in store pickup for my equipment, so that i can self install and get my internet service started right away. The pickup was timely. However, the center provided me with the xb6 modem, which is outdated and lackluster. Xfinity advertises the new and improved xb8, but seems to still be giving away old gen technology. The xiOne-sc device given to me was also a used, older device. I did not even receive the wifi booster i had paid for with the xfi complete package. Fortunately, i was able to get the new hardware through the app.
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July 2024 by Marion Lewis
We lose service on a daily basis at this point. Everytime I call I get the same answer. Comcast is doing maintenance work. This happens every single day and I work from home. Comcast refuses to give credit for the days without wifi.
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July 2024 by Lorali Matt-Fields
Xfinity is all a call center, no one knows anything, cannot help with anything, do not have updated information, steal money, don't speak English
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June 2024 by Charlie Scullion
So we’ve had Xfinity Comcast for about a year and a half now. We have personally had nothing but problems! So we went out and got a new modem… An Expensive one, along with a new router (ASUS) also top-of-the-line, we even purchased an outside, mounted Internet extender to help boost the cameras! To no avail, still have buffering, poor device connections, and intermittent loss of network! There has been two technicians here… of which they both found problems and apparently corrected them. I’ve done Internet, speed checks of which all show fast speed. the only conclusion I can come up with is Xfinity Comcast is purposefully slowing down my connections at specific times of the day? Now I’m no network expert but what else could you conclude if this happens randomly, but often… I am located near Route 57 just outside the borough . I’d be interested to find out if anyone else is having the same issues. I’m finding it increasingly difficult to continue paying for service that is simply unreliable, unpredictable, and at times dangerous when I can’t see my cameras, operation or view them. Working from home is becoming unmanageable at this point we’re probably going to have to utilize another service if Comcast cannot come up with a solution, very disappointed! See one of my speed test below… not a fraction of what we’re paying for and no one has reached out to rectify our dissatisfaction. Buffering, throttling, poor connectivity… etc!
We’re currently paying for 1000 Mbps monthly. The connectivity speed test below, says it all. I could be wrong, but this seems to be an excessive use of throttling back the amount of megabytes were being charged for… there is no rhyme or reason to when the throttling occurs, short of busy Internet, traffic times primarily, but general it’s every day!
Update… 5/28/24, starting at 6:30 this morning, buffering every 10 to 20 seconds, non stop all morning! It’s 7:30 am now, no changes! This service is unacceptable, I’ve paid independent contractors who have concluded, we’re okay! It’s on XFINITIES SERVICES BEING PROVIDED!!
Update…6/04/24, once again we continue to have on again off again, Internet, connectivity issues! Two days ago we had no Internet for pretty much the entire day! Since we’ve literally gone through nearly $1000 in new equipments, routers, modems access points, extenders, and private services to attempt to remedy the issues! We’re preparing to contact the Better Business Bureau… Cause we simply cannot condone paying for a monthly service that is hit or miss every single day! It’s literally impossible to work from home or even watch a program without pausing, buffering or just a black screen with dots! Once again, very dissatisfied.
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June 2024 by Julie De Siqueira
I went to exchange a modem and they were busy with customers but helped me as quickly as they could. They were polite, offered me water, apologized for the wait. They also were being very thorough with the customers they were helping.
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April 2024 by Stephen Romanowitch III
Alan was a fantastic person very knowledgeable. Inside was very pleasant.. excellent experience.. new modem for my internet and maybe going back to switch my mobile phone to xfinity.
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January 2024 by Tabatha Crawford
Very helpful and simple service.
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January 2024 by Bruce RICHE
Powerless to remove spam that uses their xfinity network to clog up my Samsung Galaxy 12 phone almost to the point of uselessness. The Samsung internet browser can't be removed (pic). Someone is making $$$$$$$ big bank on my time.
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December 2023 by John Obrien
I was told that they would call me in two days!! Really still waiting ? moo moo!
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October 2023 by Sidharth Dhawan
Do not recommend this store and Xfinity. Your staff here is not helpful.
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August 2023 by Ed Szostak
Excellent resolution to my needs
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August 2023 by Steve Lascari
Staff take care of the customers quickly.