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August 2023 by Google user
Orlando helped me today I had about 6 of those over draft fees and he said he will try take them out but probably 3 will come out. Id be happy with that. He was very helpful. Saw I was upset came over was very nice . Hopefully he can do something for me. With these fees. I'll update later what happens..
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June 2023 by vin8162005
Horrible customer service. Extremely high turn over. They are only nice when the big shots are there. They lay it on overly thick then. What a joke!
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November 2022 by Rich Cording
I cannot say enough positive things about the Valley branch in Pompton Lakes, NJ!!! I have worked with this branch for years. My company does our business banking here and my family also does our personal banking here. Then, just recently, my wife and I took out a Home Equity Loan here. Over the years, in every single instance, this Valley branch, and especially the personal help from Karen Austin branch manager, has been exceptional! I mean that is every bit of the word: exceptional! Karen and her team in Pompton Lakes consistently goes above and beyond any of my expectations for what banking should be. Karen always takes the time to explain options and help us make the best educated decision for us. This review is long overdo because I have been so happy with banking at Valley for many years, but now I need to let others know that choosing the Valley branch in Pompton Lakes would be a great decision!!!
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November 2022 by Donald Giordano
Great bank. Karen, Nicole and all the people here are extremely helpful.
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February 2021 by V F.
Ever since they transferred in new employees, this branch is THE ABSOLUTE WORST!!! All of the good employees are now gone; only one old employee remains and she is always in a bitchy mood and talks about everyone under her breath. Do yourself a favor and go to any other location but this one.
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January 2020 by Jennifer Figliolino
Unscrupulous banking practice!
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November 2019 by John Gill Jr
Being a customer and a vendor to Valley Bank it is an absolute pleasure working with them ALL the time. Soufia Esmaeil helped me with fraudulent charges on my personal account. She had my card cancelled immediately and went over every transaction with me. 4 days later I had the money back in my account. Everyone is extremely professional and polite. I wouldn't bank anywhere else! Keep up the great work
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February 2018 by Laura Bishop Lefelar
This is a community bank that cares deeply for their customers and goes above and beyond their "duties" to help them. Over the last 20 years, I've tried other banks for other acocunts, but nothing compares to VNB.
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July 2014 by timothy watts
Great staff and hours