Stop & Shop is a neighborhood grocer with over 100 years of experience, offering a wide assortment of fresh and healthy options at a great value. Their GO Rewards loyalty program provides personalized offers and allows customers to earn points for gas or groceries. Customers can choose to shop in-store or online for delivery or same-day pickup. The company is committed to community impact, focusing on fighting hunger, supporting troops, and investing in pediatric cancer research. The bakery department has received praise for its creative and whimsical cakes, with staff members described as sweet, professional, and great people. The store has been redone and is now considered cleaner and larger, with better produce than other big chains. Some customers miss specific items like Belgian chocolate turkey hill all natural ice cream and large bulk panko crusted yummy nugs. Staff members like Mitch, often found near the registers, are highlighted as the BEST, being helpful, patient, kind, and always smiling. While many staff are friendly and the store is generally clean, some experiences at self-checkout have been negative, with one staff member described as miserable, rude, and argumentative over coupons. One customer experienced difficulty locating specific items, noting that flat breads were in different areas and a desired sauce was unavailable. This led to a frustrating experience with item placement. The store's interior was described as dark, prompting a decision not to return. Despite this, the checkout experience with a different staff member was positive.
