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September 2024 by M P
Came here to drop off a package at 3:50 when the office closed at 4:30. After standing in line and getting to front I was told by an employee, Michelle (Black woman with short hair and glasses), to fill out a customs form for the package. I had never filled out a customs form and had some questions but Michelle was incredibly unhelpful. Following my completion of the customs form and waiting for other patrons to finish the time was 4:18. When I gave Michelle my filled out customs form and my package, Michelle rudely told me that she was doing this service as a “favor to me” because she didn’t take international packages after 4:00 pm (even though I spoke to her originally prior to 4:00). At this point I asked her if this policy was posted on the USPS website as the website gave no caveat to the 4:30 office closing time. She said that it was not on the website but that “this was how she ran her post office.” She then left in the middle of my final question as to whether my transaction was completed. I would think that a single employee doesn’t have the right to dictate rules, policy, or hours of an agency that is funded by taxpayer dollars. Furthermore this is not Michelle’s post office but rather the post office for the Plainsboro community. Horrible experience and severely unprofessional employee.
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April 2024 by Kannan Varadachari
Excellent service by all employees at this post office and very courteous to customers.
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March 2024 by A W
Should have an earlier time to open for business. Especially if this is the only one in the area
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February 2024 by CHIEN Lai
Why only has one service line available Saturday at 12 pm? One customer has a long process and cause the rest of customers waiting for 20 mins!
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February 2024 by Gavin Li
Delivered an important time-sensitive package faster than expected
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February 2024 by Chelsea L.
Most friendly usps service here
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January 2024 by Catarina Prata
Friendliest USPS in NJ :)
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December 2023 by S P
I met Jai today (one of your postal workers) at my apt complex. Nicest mail person I have ever met- she guided my car so that I wouldnt accidentally hit her or her truck and she was so friendly after so I introduced myself and hope to see her again soon!
Christin at the front desk is so helpful and goes above and beyond to help customers! She has been working to resolve mail delivery issues for me this week. Super friendly and hard working
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December 2023 by Noah Altaro
Mail was delivered to wrong adress and have called three times now with no response.
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December 2023 by sheena parimoo
I met Jai today (one of your postal workers) at my apt complex. Nicest mail person I have ever met- she guided my car so that I wouldnt accidentally hit her or her truck and she was so friendly after so I introduced myself and hope to see her again soon!Christin at the front desk is so helpful and goes above and beyond to help customers! She has been working to resolve mail delivery issues for me this week. Super friendly and hard working
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November 2023 by RevolutionaryEducatedConsumer Brother
WHY DO THE DELIVERY MAILPERSONS USE THE VEHICLES TO BLOCK THE ROADS AND RESIDENTIAL OR COMMERCIAL PARKING SPACES… Especially when they know they will be awhile sorting or delivering mail ?
How would they like it if someone used a vehicle and blocked them in ?
INCONSIDERATE !
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November 2023 by WS
Ordered a birthday name banner for my son’s birthday and the sender send it through registered mail which required a signature. The package was delivered on Monday, no one was of course at home to sign for it, the mail carrier left a notice with a wrong tracking number.On Thursday, my husband went to the post office to pick up the package, and the package, which was supposed to be a registered mail, got sent back to the sender in just THREE DAYS (normally registered mail needs to be hold for 14 days before return to the sender). But ridiculously, it happened!! And now the tracking has stopped updating since Friday, and my package may have been lost because of their careless mistake!!And yes, the African American lady on the front desk was very rude to customers!I cannot believe in a superb Plainsboro community we have such irresponsible post office. And given all the negative reviews here, nothing seem to be and won’t be fixed!!!Very sad and frustrating!!!
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October 2023 by Hamza El-Asaad
I personally had a great experience. The employees were very nice and helpful.
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August 2023 by Mike Shim
Find it interesting that every other post office closes at 3 PM on Saturday, some at 5 PM or later — and this one closes at 1:30 PM. Also on weekdays it closes at 4:30 PM before anyone gets off work which is quite revealing. Other post offices close after 5 PM - Princeton and Hightstown and some Hamilton USPS locations close at 7 PM.This Plainsboro location never holds mail even when you call them and they officially confirm with you. They are also very rude on the phone putting you on hold for a hour and hanging up on you. They also have one front desk person end early on Saturday so you have to wait for the one sole front desk person to handle your needs. They also look at you like it’s the end of the world when you walk into line. Some of them at the front desk can’t even speak English and when one advised me that a delivery will arrive Thursday, I thought she said in 31 days.
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August 2023 by Gis dor
the American female employee here is extremely rude, disrespectful and unprofessional, not willing to answer any questions without being offensive. The American male and the younger Indian female employee are extremely nice, respectful and patient with questions.
