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October 2020 by Melinda Kim
Please do not believe the positive reviews. I have posted a review of this company before but I am back to beg people not to feel conflicted bc you see positive reviews as well. Read them closely and you will see their English is difficult to understand. These are all people working for US Moving Team as a third party moving team. They were the worst group of movers I have ever had and I have moved a lot over the last two decades. They were late and came with a huge rented Enterprise truck that was already half-filled with someone else’s belongings and then they charged me for having to go back for the remainder of my things bc it required two trips. THEY CHARGED ME FOR HAVING TO MAKE TWO TRIPS BC THEIR TRUCK WAS HALF-FULL WITH SOMEONE ELSE’S THINGS! You can read about their other shenanigans in my previous post. Please, just do yourself a favor and stay away from this fraudulent company.
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October 2020 by Ehab H.
The company does not deserve any star, they all and I repeat ALL, from the movers to the owner are not honest and liars, they brought a smaller truck from the one we had a deal on, so i had to get rid of few things to fit all my stuff. when they arrive to my new place, the mover he did want to download anything until he get an additional money for that and i called the company and owner said that in the contract was not included to download the stuff and if they will do that they will not get them inside the place but just leave them in the driveway, and he did not want to talk to me as he does not have time and i have to deal with the movers. DONT EVER GET THIS COMPANY.
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September 2019 by William C. Rose III
Very professional. Hard working
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August 2019 by D Des
Wow, what a SCAM! Trust me any of these 5 star reviews are fake, I can promise you that...
In a nut shell- was promised a 9am pick up from sales who even said he'd make sure of it (guy is a complete snake). Called customer service at 920am, they told me it was scheduled for 1pm. Asked to speak to customer service manager and they hung up on me. 12:50pm Rolls around, mover calls and says he is going to be there in an hour. Mover shows up at 2:20pm. Mr. Friendly the mover runs down the agreement again, $99 an hour annddddd for every "extended 50ft walk" was another $100. Let me repeat that: EVERY EXTRA 50 FEET FROM APT. DOOR TO BAY AREA WAS AN EXTRA $100. I attempted to negotiate since I already wasted my day off from work and the mover just laughed at me. He said the best he could do was load the truck, take it to the place and give me fair estimate there. After he gave me the estimate, I would need to pay them BEFORE they took my stuff of the truck. So in other words if I didn't pay the astronomical new estimate, they would've held my belongings. Welcome to 21st century piracy ladies and gentleman.
Us Moving Team, you are complete garbage....especially the sales team.
**Props to one customer service woman who did refund (at least she said she did, will need to wait to see if that's even true) my payment and had to deal with my frustration...If any of this is inaccurate, I would love to talk to someone from US Moving Team. GREAT TEAM WORK GUYS!
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August 2019 by Yasim Bianco
This moving company is the absolute worst what a bunch of Frauds
Paid for my move 3 weeks prior then on the day of the move I received a call from the driver he was 15 mins away this dude never showed up and i could not get anyone on the phone all this time and now these THIEVES are refusing to give me back my money . TRUST ME YOU ARE BETTER OFF RENTING A UHAUL AND MOVING YOURSELF THAN DEAL WITH THESE CLOWNS STAY AWAY I WILL BE FIGHTING AND REMOVING THEM TO THE BETTER BUSINESS BUREAU
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August 2019 by PJ
I went on line and did a search for a moving company, i gave my information and us miving team repeatedly called my for my business, I spoke to them and they sold me a bill of goods about how great and professional they were, they told me they would call me the night before to tell me what time they qould be at my house, at 5 oclock on 9/28/18 i called them to ask when they would be arriving, the guy said they will be there in the morning, someone will be calling you between now and 7 p.m. to confirm. At 9 oclock the next day morning i called because no one had called me back the night before and it took 35 minutes for someone to answer the phone, they told me the dispatcher would be calling me back in a few minutes, 2 hours later i callled back and pressed a different number, i got a woman on the phone, i asked her when my truck would be at my house, she left me on hold for 45 minutes, i finally hung up and called back, i pressed a different number and a man answerd the phone, he too put me on hold, when he came back he said your truck will be there tomorrow, a four bedroom house lied it was actually 6 bedrooms and they sent my truck to them, i said i booked you, you took my money, i have a contract, i didnt lie, i need this truck today, i was pissed, he said he would see what he could do and call me back. A little while later someone else called me back and assured me i would a truck today, just a little later around 1 oclock, at 3 oclock i called back, i went through being out on hold, hung up on and then finally someone telling me he was on hold with dispatcher and he would call me back as soon as he got off the phone, at 530 i called back and asked him if he was still on the phone with dispatcher, he said oh they never called you, i said no you were supposed to call me back, my phone rang at 6 some guy telling me to text him my address, i said what time will you he here, he said first text me your address, i texted him my address, then called right back, he didnt answer, i called him over and over again until he answered and he told me tomorrow, i said that is not acceptable he said to bad and hung up on me, i rented a truck sunday and moved the stuff myself, i just called this morning 10/1/2018 and asked when i would be receiving my money back, the answer i got is the guy isnt in. I asked do you automatically refund the money when you dont show up for the job, the answer very rudely and in so many words was no, so not only did they beg for my business and not show up, now i have to beg for my money back. Do whatever you want, its your move but believe me if you want to be a victim on a day already filled with stress then by all means book this company.
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August 2019 by Elaine Danilowicz
-1 if possible.Won't pick up the phone but had my sister call a pick up! When will driver arrive "anound noon but will call" called at 2 up in Vermont a 7hr ride down to Plymouth Massachusetts Arvs at 8 natch more$ lvs at 12midniteSo delivery over the weekend.This is 13June never delivered till end of jul.And that was another hassle!! Horrible!!#! Driver nice.
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August 2019 by Daniel Raimondo-
I provided my cc to this company for $823.00 as deposit for an interstate move. Immediately after (within minutes) I called to cancel as I felt uneasy at seeing the bad reviews, particularly at the company telling me it was not necessary to see the items being moved even though I told them I have a significant LLadro collection. (Expensive figurines). Upon calling to cancel, they said they noted the cancellation and assured me they would not charge my cc because I did not sign an e-contract nor any contract. They still went ahead and charged me and after numerous calls being transferred all over the place they finally said they did not reimburse because they still want to win my business. Really? A reputable company does not do this. I am awaiting the refund and now no one picks up the phone. Please stay away from attractive quotes, you will pay dearly at the end not to mentioned the needless stress and NEVER give then your credit card information. Better yet, stay away from this company.
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August 2019 by Hodari Vassell
Bunch of frauds. And horrible frauds at that. Please look at all the 5 star ratings and see the pattern in poor grammar for each one. I initially called and booked a trip with them and right after reading the REAL reviews I immediately called and canceled. When I called a few times they hung up the phone and when I finally got a hold of someone they claimed the internet and phone line was tangled. Iam guessing they still use AOL dialup as their internet provider. I called to cancel within an hour and they advised my payment is being processed and they will refund my payment in 7-10 business days. I asked for an email showing that the trip is cancelled and the representative stated sure I will send it now and hung up. She never sent it. I contacted my bank and they advised the payment was not processed it is still processing as I thought and I wil charge their asses back tomorrow and hopefully their merchant fee for a charge back kicks in. DO NOT BOOK A TRIP WITH THESE FRAUDS!!!!
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August 2019 by Jorge Mahecha
Absolutely horrendous company. We had such a bad experience moving from Boston to NY. Understaffed, dishonest, late. We were expecting our things at 6:00PM. They arrived at 11:00 PM after an unbelievable bunch of excuses. Prices greatly inflated; a lot of trash talking between the movers and "the sales people", as if there were two different companies. I lost a TV that they let fell flat inside the truck. Not careful; most of my items have deep dents and scratches that are the result of poor, careless handling. They set they would re-assemble the things they disassembled. Not true.
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August 2019 by sanidhya tiwari
This is a scam, stay AWAY from them. They charged us and never showed up. We were scheduled to move at 8 am and they didnt show up at all. We called them every hour until 6 pm and they said we are on our way. At 7 pm, out of no where they said we dont have your booking and they refused to return our reservation fee as well. I'm gonna register a complaint against them in the consumer fraud department. I hope they run out of business.
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August 2019 by Mani Sharma
Will take advance and never show up.
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August 2019 by GROUND ZERO INC.
Absolutely the worse company we could have hired. They charge you for so many things that are supposed to be included and then that price changes get jacked up dramatically when they get there even. They send workers that barely speak English and are rude they were on their cell phones as one of the workers bank accounts were in the negative and needed to find a wells fargo so he waited outside 45 min before coming back to pack up stuff in which my husband had to do most of the work for them. Then they showed up with a smaller truck and then had to come back not even getting everything on the itemized list and charged more money once the said again. They picked our stuff up on 8-8 and promised delivery by 8-11 and still nothing when calling there never is a time they can answer where your stuff is or when its coming just that it will be there tomorrow or the next day. There cannot be any good reviews if they are as you can see they dont have propper grammar which just like the hot head driver and the workers, im thinking that they are a scam and its time to seek a lawyer and the BBB. Im very concerned at this point.
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August 2019 by Simon C
These people are thieves. They agreed a price and took my deposit, then called up on the morning of the move (before arriving or seeing my stuff) and raised the price 25%. When I said no, they refused to refund the deposit.
Everyone should complain to their credit card companies and to the Federal Motor Carrier Safety Administration - it's the only way we will get them shut down.
They do appear to be scamming the Google reviews. There are two large groups of 5 star reviews, posted in about September and June 2018, largely written by non-native English speakers, some of whom have complaints on their records as being part of a corporate fake review team.
I suggest that everyone who has been scammed edit their review to indicate whether they would agree to be part of a joint complaint to the FBI. While each of our claims are too small to be worth investigating, the aggregate amount may not be.
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August 2019 by Mary Greenfield
They picked our belongings on July 9 in New York and said two weeks before delivery in Helena, MT. AFTER they picked up our furniture they called and raised their price from $1700 to over $5000, and demanded payment by cash or check--no credit cards. (I assume that was so we couldn't contest the charges with the credit card company, to hide the income from the IRS, or both.) It is August 16th and nothing has arrived and they won't return our calls. I will update this review if our things ever arrive. Otherwise, assume they were stolen. Looking into a hiring a lawyer and filing a police report. Please note that all the five star reviews are riddled with spelling and grammar errors--clearly fake reviews. UPDATE: I called them and told them I was hiring a lawyer and filing a police report. Jimmy Johnson hung up on me. UPDATE. Still nothing. The Federal Motor Carrier Administration is investigating. If you are a victim of this company, please make a complaint at 1(888)DOT-SAFT. ALL THE GOOD REVIEWS ARE FAKE!!! The company has ALLEGEDLY brought our $10,000 worth of furniture to Montana 140 days late. They are demanding $1000 before they will let our agent INSPECT--not claim but INSPECT--the furniture before she puts in into a U-Haul, which we need because these idiots didn't get to Montana until November, instead of July. Oh---and one nice man who "accidentally" got a bunch of our stuff in Seattle is kindly sending it USPS at his own expense. Many people are suing these lowlifes. Don't hire them and you won't be among them.
