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November 2022 by Lola C.
I'm uncertain why this store has a phone number...they NEVER answer the phone. I've called them multiple times in the past and no one answers. So I'm not sure why I thought they might improve their very poor customer service for basically answering a phone call and MAYBE asking the person to "hold on" then come back and attend to the call. But I was very wrong! They just ignore the ringing phone!I lost my prescription sunglasses there on 11/19/2022; I gave them the time that I came to the store and the time that I realize the glasses were missing. After searching for about 40 mins and giving my information to customer service to call me in the event someone turned my glasses in, I decided to speak with management to see if they can look at their security footage. I was told that they usually don't check security for one person, so I thought to myself, I'm certain if this one person was stealing from their store they would check the security tape. Then I was told if I'm ok getting a call at 11pm, they would check the 1/2 hour I was in the store and give me a call at that time. I left the store feeling a false sense of confidence that the person would give me a call as promised. But in good ol' Walmart fashion, they didn't live up to their promise...I got NO call at 11pm from the guy I spoke with. So the next morning I decided to call at 8:10am; the phone rang for 5 minutes and eventually disconnected me because no one picked up the phone...what great customer service!!!, they can't even find time to answer a phone call early in the morning. Do they even have a phone or is it just a phone number to nowhere!!! It is clear that Walmart don't care about the customers, they just care that we still spend our hard earned money with them...SHAMEFUL!!!!As I am writing this review on 11/26/2022, I still haven't heard from Walmart customer service, so....I have pressed "post review."
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September 2022 by Tina C.
In the passage of my travels, with family, we were in the Piscataway, NJ vicinity and decided to patronize Walmart. This location has good realistic prices for groceries and household items which is our primary purpose. Customer service is non-existent, as standard, to most Walmart locations.This location is a long-haul trek by car coming yonder and far as we are NYC residents.
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May 2022 by Raj S.
Have always been to rt 1 and rt 27 Walmarts . This one is no different . They have a dominos pizza shop inside and also have other services like optical, photo center, pharmacy etc . Some food products and frozen items are good . I don't buy electronics much from Walmart . Have never been good. Clothing is ok z veggies , fruits are good. They mostly made the checkouts as self-checkouts. Can't see many employees these days for help and in checkouts. Parking is good outside . Lots of space . Returns are a hassle here . Long queues and lengthy times ! Overall an average experience
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December 2021 by c. osorio
I was there a year ago. If you work the machine to do reprints is good. But I had taken 5 rolls of films to be developed and they lost them.
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January 2021 by NAITIK PATEL
Went to return storage containers which I ordered online and received day earlier and the associate at returns said that it been used for a while without looking at delivery date. Also, wanted to let manager know about this but was not able to locate the person on site and no one would pick up the phone on calling the store numberWorst experience ever.. will stick to amazon instead.. easy to shop and returns if any issues no question asked
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December 2020 by A K.
Worst customer service experience I've ever had at a Wal-Mart. I went to this location because I saw an IN STORE deal on the website that was only in stock there. I went to the electronic section in the back where the elder lady there was extremely rude while telling me they wouldn't honor it. I asked to speak to a supervisor, and instead of calling for one, she told me I would have to walk all the way to the front of the store customer service and wait.I spoke to three representatives at customer service and they all agreed the IN STORE promotion on the website should be honored and to go get the product and bring it back. The lady in the back continued to be rude and told me I can't take merchandise that's on the shelves like I'm some thief. She makes me wait while continuously making condescending snarks and finally grabs the products and walks to the front. I already got the vibe she was going to talk them out of it so I followed and she told me to stand back. I followed because I knew what she was trying to do and she starts dissuading customer service from following through on what they said they would do. I asked to speak to a manager.They had me wait for half an hour, repreatedly calling for her on the intercom and finally a kid named Mike (couldn't have been more than 18 years old) comes up acting as if he's the supervisor. He tells me I would have to call customer service and make a complaint. Me not believing he was actually a supervisor, requested to speak to the store manager. He claimed the one they had been calling for (Gloria) for the last half hour had went home.I call the 1-800 customer service and was waiting on hold for quite a while so I said I'd finish my grocery shopping and come back. After 20+ minutes of waiting, I finally got someone on the phone and they also pulled up the listing on the website and agreed that it should be honored. I go to the front and request the actual store manager to relay what they told me. Gloria (apparently she teleported back from going home for the day) was already in the front belittling my request before even hearing me out. I showed her the website and even told her I had customer service on the phone, and she continued to walk away after spending maybe 30. She said she'll be back. When she came back, she just walked by me while ignoring the fact that even the 1-800 customer service agreed that it should be honored.Customer service filed a detailed report and the actual store manager is supposedly going to call me sometime next week.Unfortunately, that wasn't the end of it --- when I checked out, I was purchased plastic containers that I wanted price matches from Amazon. According to Wal-Mart.com, they price match Amazon as long as it's not a 3rd party seller. I've had multiple Wal-Marts price match for me in the past. The representative at the self checkout line responds all ghetto and ignorant saying Wal-Mart doesn't price match anyone. I did not feel like arguing so I literally pulled up Wal-Mart's price match policy that sides with me and she continues to act ignorant as if she will not price match. I ask to speak to a supervisor and she just walks away mumbling something. I figured she would end up getting one. Finally Gloria shows up, off the rip, trying to act condescending -- "Not him again..." in front of the other customers. She started walking away before I could say anything and I rushed to show her the policy and she continued to state that "her Wal-Mart" will not price match. I repeatedly tried to show her the policy and she refused.Spoke to Wal-Mart customer service and they agreed that the way they handled it was unacceptable and that I would receive a call from the actual store manager and eventually someone from upper management beyond the store. They need to start hiring people who actually know how to treat a customer and speak proper English that don't throw around an ignorant offensive disposition. Never shopping there again.
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July 2020 by Cindy F.
Store opens at 7, however apparently customer service for returns doesn't open till 8. Came before work because I need this exchange of a damaged purchase for work! No one in store could do my even exchange. Just stupid, how can no one do that for me. And I understand that with Covid they want 1 way in and 1 way out, but why do I have to walk 40 ft around a barricade to get in. And lastly....NO I won't show you my receipt, I'm not a thief and try having cashiers and stop forcing people to use self checkout only to accuse us of stealing when you ask to see our receipt 10 steps later. Your not BJs or Costco and I don't have to show it to you!
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June 2020 by Elle B.
Walmart is Walmart, what else can be said lol! It was aiight, nothing special. Lines were not long at all. I just felt like a little adventure and checking out different Walmart's, looking for certain items bc they flew off the shelves at the other places. Items were not here either. Guess I'll just go on Amazon
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June 2020 by Lola H.
If you want the most disgusting shopping experience, go here. Everything is a mess, things are constantly opened and left on shelves, the entire store smells. People that shop have no regard for your space and they WILL speed through the parking lot so beware otherwise you'll get into an accident for sure. Horrible place, come here only in DIRE EMERGENCIES ONLY otherwise, go to Target.
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May 2020 by Hamada E.
Worse store ever the Walmart in Piscataway Stay away during covid-19 time is super crowded And the people working there nobody do anything Specially a guy driving electric car inside the store Joking and singing almost hits people with that car I try to talk to him start talking bad and nasty to me Without any reason I think they're hiring people has no idea or response about work and respect the customers
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April 2020 by Eronini D.
I visited this location on 3/21/2020 for a bike I saw online. Even though it was only showing "limited stock" and no where to be found on the floor, Sam from maintenance who happened to be walking pass went out of his way to check the back of the warehouse and found me the exact one I was looking for which turned out to be the only one left. He also stopped his work and brought the bike to the self checkout station for me, assisted me in ringing up the product and proceeded to bring it to my truck and loaded it up for me. He went above and beyond to make sure all went well. He's a great asset to the company and hope Walmart realizes that. Thanks to Sam, made a happy customer.
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March 2020 by FeedMeSeymour P.
This is the WORST WALMART! Cashiers are nothing but Rude, crass, and TRASH! Especially the black girl running "self checkout"- rude as hell and deserves to be slapped! She doesn't show her ID because more would complain about her, think her name is Ayanna or some stupid version of that according to the incompetent old Indian lady working with her (her name is supposedly Bina or something else retarded sounding). Who knows, they ALL have their IDs hidden!
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January 2020 by LA T.
This is the worst Walmart I've ever been to stood in electronics department for twenty minutes nobody was around called no answer had to go hunt down an employee terrible never seen anything like it
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January 2020 by Jim B.
A bunch of monkeys work here. I've been coming here for twenty years. The customer service is absolutely horrible. I was there just today and one worker was complaining to the other worker about why there are so many customers 'always around and in the way'. The other employee was laughing loudly. Not two minutes later I hear someone screaming like a monkey: it was an employee and two other employees were laughing along. If I were to complain at my job about 'how many customers there were' (when customers pay employee pay checks) or if I were to scream like a monkey at my job, I wouldn't have a job. Management is obviously not doing their job. This place has been like this for the last twenty years I've been going here.
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November 2019 by Michael B.
This store is a joke now They put all these self checkouts in And alll it does is make chaos Everyone isn't a cashier The process is not working Can't anyone see that Don't go here unless you really need to Imagine when the holidays get here You be on lines for hours