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April 2024 by Steven Iorizzo
Terrible lazy customer service at this branch. I went to this branch to open a checking account at 4:10pm and they close at 5:00pm. This employee from India told me to come back tomorrow simply because they close soon. Really 50 minutes is soon? I asked her if someone else could help me and she spoke on behalf of all the employees working at this branch and the response was “no” because everyone was busy. Keep in mind there was no customers inside of this branch at that moment. This useless person shouldn’t have a job in customer service in my opinion.
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January 2023 by Nam Phan
Was a long time customer of Provident for many years. Closed account a few years back as I had moved away from my current branch. Came in today to see if I wanted to open a new account again, but started off by asking if they could break some larger bills into smaller bills ($20s into $10s) and the clerk refused to do so if I was not a customer. I informed her I was a previous customer and she checked the system and verified I was no longer a customer and promptly declined any service.I'm not surprised as to why this branch is always so empty now. The service is horrendous and the employees seem indifferent to anyone. The new construction and renovation of the branch is refreshing but does not negate the lack of care by the staff. Please stay away from banking with Provident. Stick to TD down the road, PNC in Greenbrook, or Capital One on 22. These branches offer customer service that actually cares about the public. Good Luck to anyone that still banks at Provident, I will certainly not be returning.
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January 2023 by Namuel P.
Was a long time customer of Provident for many years. Closed account a few years back as I had moved away from my current branch. Came in today to see if I wanted to open a new account again, but started off by asking if they could break some larger bills into smaller bills ($20s into $10s) and the clerk refused to do so if I was not a customer. I informed her I was a previous customer and she checked the system and verified I was no longer a customer and promptly declined any service. I'm not surprised as to why this branch is always so empty now. The service is horrendous and the employees seem indifferent to anyone. The new construction of and renovation of the branch is refreshing but does not negate the lack of care by the staff. Please stay away from banking with Provident. Stick to TD down the road, PNC in Greenbrook, or Capital One on 22. These branches offer customer service that actually cares about the public. Good Luck to anyone that still banks at Provident, I will certainly not be returning.
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October 2022 by Cynthia Harris
Have had accounts with the Provident since I was 16 years old in 1968. Has always been helpful...very happy with their services for over 50 years !
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May 2020 by Jaivik Patel
Very rude
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March 2020 by Ken Steiner
I've had a business account at Provident in Piscataway for 20 years.Always excellent & friendly customer service. I would never go anywhere else.
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December 2018 by AMA Bros
Not cooperative
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July 2018 by Fratelli's Pizzeria & Cafe
Great service!
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October 2017 by Kristin Pinto
Horrible service.. moving our accounts
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July 2017 by Jennifer Fischer
Every week my brother and I go to this specific bank. And the service has ALWAYS been EXTREMELY NICE AND HELPFUL. I always ENJOY stopping there the people there are EEALLY NICE AND KIND
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March 2017 by Kristin Cashin
Horrible service.. moving our accounts
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May 2016 by Matthew Vandenberg
The people there are very nice and kind!
