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February 2024 by Jane P.
I had 3 gift cards I wanted to redeem at Lowe's that I had gotten at another Lowe's a few towns away. Apparently their stores do not communicate with each other due to some computer system update. The Lowe's in east Brunswick could find me and the gift cards through my drivers license but couldn't redeem them. They wanted me to go back to the original store and that was all they could do. I went through 3 managers as I told each of them that was unacceptable. The highest ranking manager walked away from me. The other 2 managers were astounded by his poor customer service and support. They persevered and eventually I got them redeemed. I will never go to Lowe's again and never let them give you a gift card , get it back to your credit card
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February 2024 by P.S. Little
This store needs to update their inventory map/placement so that associates can give accurate directions when asked where to find something. Last night, I asked for something specific and after looking it up in the system, I was confidently told to go to aisle 45. The item ended up being in 42. We even asked another associate for help but he was pre-occupied with something else. Eventually, it was my husband who found what we needed.
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February 2024 by Derek Sellars
Thanks, for the help from your staff.
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January 2024 by Amilly Castro
I worked here. I highly DO NOT RECOMMEND working here?I spent my first day being yelled at by Galina. I also never received my pay so she was able to mistreat me for free LOL. The workers said it is not the first time maltreatment in the work place has been provided by Galina. My husband and I spent so much money at this store & we have decided to invest in our business with HOME DEPOT instead?
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January 2024 by Ben Chalfin
Great staff.
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January 2024 by Kenneth Braedwell
The 2 girls at customer service NEED to be fired immediately! I was greeted without respect, i was given a resolution without manners, i had racist remarks thrown at me to the point i left my return there and walked out. I called the store to speak to a store manager and the same girl just hung up on me. Something needs to be done asap or I will contact corporate to resolve.
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January 2024 by Alberto Ramirez
Great place for deals on clearance
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January 2024 by Harshad Patel
Reliable prices
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January 2024 by Brian Palma
The managers of this store are inept, the night manger Michael wouldn't even come to customer service to see me over a price discrepancy by his own employees. Go to the Woodbridge store or Union because Piscataway is awful!The Piscataway store has always been the worst in the area go to Woodbridge or Union.
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January 2024 by D C
Dec 2023: The manager refused to give kid workshop toolkit because they said there is an age restriction Wow - we didn’t see any age restriction mentioned on the website. The other staff gave away to all kids and we saw him doing it. And it’s our turn to pick up and the manger she just refused giving it. You definitely need more training on how to serve customers. This is totally discrimination! Will never come back!2019: The staff is okay to work with but their logistics system and delivery service are totally garbage. I ordered doors and windows from them, but one window was already broken when it came in. The door had a production error and would come in a week late. Right now I'm still waiting for them. No one has any way to find out exactly what's going on although they did try. Blame the management and the out-of-date tracking system. Also very poor job on handling customer's goods during shipping.
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January 2024 by Debbie Conte
Purchased a GE Washer which I did not use until the second evening after it was delivered. The washer made a very loud grinding noise. I contacted Lowes the following day only to be told my return was not valid because they give you only 48 hours. Scheduled a technician to look at it after calling twice, no one contacted me after my first attempt. Finally someone came out, who called 5 mins before arriving, which I was never notified in advance that they were coming. Stated the washer was defective and that I needed a new one. Today I am trying to reach Lowes, with no success. I was disconnected the first time and my second call I was on hold for a very long time with just silence. Now I am on hold with GE for over an hour. This is ridiculous, haven't I been inconvenienced enough.
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December 2023 by Paul Y.
This is a substandard Lowes; the latest indignity is that their registers went down a 1/2 hour before closing time on Christmas Eve. anybody wanting to buy anything was just SOLl. Very sad how the store has devote... this was the first one that opened in the area followed by East Brunswick and Woodbridge stores. The other stores have superior inventory, ivy even been told by some associates that if I'm really looking for something to go to the other stories. very disappointing for a store that is SO close to my house. if they're not gonna keep stocked shelves and inventory, then should just close the store
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November 2023 by Farzan Z.
What a waste of space, Lowe's a perfect place to go before Thanksgiving to get aggrevated with useless staff (if you can find one !!!) with no help in sight. Only people i could see are customers wondering around because there's no one to help them. Oh yes, can't leave out helpful lady at customer service desk, which i hope spend half the time paying attention to customers than she was paying to those fake fancy nail extensions !!! I do most shopping besides groceries at Amazon, and after latest experience at Piscataway Lowe's i believe Amazon it is. Fully agree with Lily's review (below) from Dec. 2020. seems certain things don't change over time !!! Can't wait to hear the good news when Piscataway Lowe's will go out of business ! Way to go Lowe's, hide your useless employees more !!
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November 2023 by corey phillips
Was buying garage floor paint for my company and was told they don’t shake 5 gallon buckets. They had no stirring sticks on top of it.. Last time I bought high gloss for trim and was told they don’t shake unless tinted. Good luck getting paint I went to Home Depot where they shook it and gave me a stick. I won’t be using my lowes card in Piscataway anytime soon.
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November 2023 by Robert Allen
I was trying to buy a new gas range... and oven hood... and maybe some other items. Lowes lost out because no one was available to assist me. I bought at PC Richard. Yes, that IS a KitchenAid at more than $1K.
