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January 2024 by Tiffany N.
I missed one payment in January of 2023 due to me getting laid off from my job. February came and I paid my car note thinking ehhh I'm only one month behind and I will catch up when I can . Months later these people are calling me telling me I'm 2 months behind on my car note . Every representative I've spoken to says different things . One minute I'm behind in march , next minute im behind in June. I was only behind one month !!!!!!! These people are scammers. Something told me to look them up on yelp and sure enough I'm not the only one. Lol they keep saying I'm behind 2 months and I'm not . I have record of every payment that I made and something just doesn't add up with them . Worst company ever !
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January 2024 by Kristina O.
Been with them since 2019 had no contact with them since 2022 but decided to Repo my car for non payment which is not true since aug 2022 why in anyones right mind will they wait one year 4 months to put a repo on me dec 29 2023 something is totally off They suck customer service sends me this: after i sent proof of payment. Unfortunately at this juncture, if you wish to redeem the unit, you will have to payoff the loan in full. The last payment on the loan was made 8/15/22. You will have until 2/10/23 to pay the loan off. After this date the unit will be transported to an auction house of sale. Be advised that contractually, all signers on the security agreement will be responsible for any deficiency balance. You will receive a notice from us, once the unit is sold and the remaining balance due and payable to Affinity FCU, to zero out the loan. Thank you.
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December 2023 by dre card
Really bad service from this branch. I had made an appointment online for Saturday, turns out when I arrived and asked someone for help about my online appointment they said that they really don’t take appointments, I asked to speak to the manager which was standing next to the teller( Asian lady)and completely ignored me. So I asked loudly, that what was the point to set up an appointment if they don’t take appointments the teller simply replied she didn’t know. Still I decided to wait because I really needed a new debit card printed out, mind that it was busy with people waiting it looked like a flea market, no one was being helped. After 2 minutes some other teller said “ literally the Machine that prints cards just broke “ ( how convenient 10 minutes before closing) so I called customer service on the next business day (Monday ) to see if the branch had put a ticket for a broken printing atm card. Sure enough my suspicions were correct. They did not put a ticket for a broken machine which means the machine never broke 10 minutes prior to closing. Please replace the workers in this branch, clearly they don’t want to help customers and they lied. At least replace the so call manager ( Asian descent lady )
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November 2023 by JerseyGirl L.
Awful !! Been with them now since 2010 and I am ready to close all accounts. Their membercare customer service talks like trash. You wait over 20 min and end up talking to someone with barely any english and RUDE and obnoxious !! Last couple of years it has been an awful awful experience every time trying to talk to someone there. And for loans they only allow 1 deferment for the life of the loan no matter the hardship or if one has to pay for cancer treatments- Doreen Palley refuses everyone and won't speak to the members either and she is like a self-determined highest authority, she won't allow members to speak ro anyone else about their loan. Very shady - Worst bank treatment ever.
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November 2023 by Alexis P.
if I could give zero stars, I would. This bank is ******* ridiculous. They don't know how to do customer service, they don't know how to talk to their customers, they don't like to deal with people! They don't know how to do anything! I would never bank with this bank again! DO NOT use them. Do not even inquire with them. They are ridiculous as they come.
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October 2023 by Katt Y.
I would put ZERO if it was possible. This is a horrible bank from their online options to their customer service. I am currently trying to refinance to get away from them. They are absolutely unwilling to help you out under any circumstances and they always find ways to charge you more money. Member care is a JOKE. Every single time I have called them the representatives are INSANELY RUDE. I think they should use the call recordings to retrain their people or gut it out and replace them. Lets be honest - that's not gonna happen. They are making tons of money off of you - they DO NOT CARE. If you care about being treated as a valued customer, with respect and have a good credit score..STAY AWAY!!!
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September 2023 by Dave R.
I would give them a zero if I could. I will be paying off my loan immediately and getting away from this horrible company. They continue to find ways to charge more money and this last round made my automatic bill pay insufficient and destroyed my otherwise perfect credit score virtually overnight for a measly $200. The moment I saw it, I got the account current, but they promptly informed me that its my fault, the damage is done, and I'm on my own fixing my credit score. Super... My list of complaints is long. I have nothing good to say. This has been a pain since day one. Here are a few other highlights of my experience: -I couldn't set up my online account without calling customer service. I needed a "special" account number that is not included on the statements. For anyone who may be trying setting up their online account, the number on the statement labeled "membership eligibility" is not the member number you need to access your account. Yes, you have another member number LOL. Just call customer service and be prepared to sit on hold. -When I tried to sign up online and it failed, the system didn't tell me what went wrong... just that something in the form doesn't match their records. Could be anything. I redid the form multiple times thinking I had a typo or maybe they had an old address or phone number. Nope, it was the other "special member number" that I didn't have and the website doesn't tell you where to find. -Even after getting through to customer service, getting the mystery number, verifying my identity through their security questions, and setting up the account with the bank still on the phone with me, the account won't be useable for multiple days. Has to be verified... again... by another team... even though I am already a member and have had an active account and loan account with them for years. -But my favorite is all the fees. There is a $5 convenience fee for paying my loan through the Affinity website! I suppose if you don't have your checking account with them, they apparently prefer you paying with a paper check that requires getting checks from your bank, mailing it in, waiting a week for it to get there, and hoping a person opens it in time to manually process it before you miss your due date. (Better send it 2 weeks in advance or might end up with more fees. The online convenience fee is less than the late fee if the mail fails you, so I guess the lesson for me was to choose your fees wisely.) Or perhaps its just a creative strategy to annoy me into opening a checking account with them (guessing that has fees too, but not worth me exploring as there are plenty of other options.) I'm speaking only of my own experiences, opinions, and frustrations, but really I'm just so mad at myself for staying on with them this long to the point where it damaged my finances. I work with three other well-known banks for various loans, accounts, and businesses and have never seen anything like this. This was a silly little student loan that used to be at a good interest rate, but it has cost me a lot in extra fees, stress, and now my credit score. I didn't have other options at the time, but I do now. I'm out.
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August 2023 by Edward M.
dont get an auto loan with this bank!!! stay away!!!!!
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August 2023 by Dan W.
Tried to support this local business (also bank with Chase who I would recommend) by getting an auto loan and opening a savings account with AFCU. Awful experience from start to finish (closed my account). Website to customer service and everything in-between, unpleasant to infuriating!!! Missed a payment, 1 payment due to an illness, which they deducted from my savings account without providing ANY NOTIFICATION! Just took the money! I didn't find out until I went to the bank to make a deposit in the savings account! And their branch employees? Could care less about their customers experience. Utter indifference towards me as a customer or resolution of my questions. Would not recommend this business. Based on the yelp rating it looks like my experience is not unique!
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August 2023 by Wendy Martinez
Absolutely friendly staff but the ATM is either very slow or not working
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June 2023 by Trini B.
The worst bank!!! Do yourself a favor and bank somewhere else. The employees are rude and slow.
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May 2023 by Thomas P.
This place is horrible, you have to email them to let them know you're on hold so they will pick up the phone. I was off work for 5 1/2 months with a fractured neck and fell behind on my car payment. Now that I'm back to work and trying to catch up, I've made several payments and they don't apply it to the past due only current further ruining my credit and threatening repossession. Why would they not apply the payments to past due first. Worst customer service ever, go elsewhere.
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March 2023 by prashanthi dokiburra
Bad experience with depositing cash. On 3/18/2023 I went to deposit cash and access the locker around 12:30 pm. Since the bank will be closing by 1 pm I came hurriedly and I didn’t had time to count the cash 2nd time. When I counted for the 1st time it was either $1000 or $1100. The teller asked me do you know how much is the cash but I said I didn’t count it well, it may be $1000. She put it in the machine and said $1020. I told her to deposit only $1000, she returned the $20 bill and gave me a receipt. My bad I didn’t see the receipt immediately and I stepped aside waiting to enter the locker room. In the meantime she was serving another customer which is when I noticed the receipt. It clearly says cash was $1100 and deposited $1000. I went back and asked her, she said I don’t know. She took that receipt and generated another receipt which says $1000 cash and deposited $1000. I had no other option but I’m still puzzled by what she did.
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March 2023 by Nathan R B.
I have a credit card and auto loan here. Please find a better bank. The technology aspect is ancient, setting up payments, logging in to account. I hate to love my Chase account over this, but the options and what they can do here are just not comparable. I never even mentioned their customer service, on both the auto and CC end, absolutely terrible! There was even a situation where my auto loan paperwork went to affinity plus credit union, as the dmv made a mistake, and affinity plus absolutely blew my mind with how helpful they were being vs my actual auto loan holder, afcu. So if it isn't the technology, app, website, and customer service, what is left? Just an unhappy customer...
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February 2023 by Leann E.
The hold time to talk to a customer representative is sucks. I have been waiting for someone to talk to for over 30 minutes. And they are saying I am behind on my payments and I show with my bank they were paid. This place is the worst nothing but problems since I refinanced my truck with them. I want out of here.