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August 2024 by Doodie Kal
i've been a chase bank customer for 5 years now and i regret it all the time.
the phillipsburg branch is incredibly frustrating to visit but it's the closest branch to my house. The ATM machines are regularly broken. it's been 5 years and the outside machine has never, NOT ONCE accepted a deposit. I rely on them working since my business opens before the bank opens, and it closes hours after the bank closes. it must be nice to work bankers hours but it's truly inconvenient to the rest of us. I've asked the bank employees many times to try to fix this issue but they throw their hands up and claim that it's not their responsibility. I've called chase and reported the broken ATMs but they never get them fixed.
If you're on the fence on where to open your next account, i'm recommending that you find another bank. This bank takes no responsibility for their shortcomings and passes the blame off at every opportunity.
If I could give 0 stars instead of 1, I would
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June 2024 by GreatnessInServingMinistries
I went there to open a new account around 11:00 am, to my greatest surprise the mgr told me she has no time now but to come back by 1:00pm!
They have no client or customer in the bank at the time!
Shouldn't the mgr drop everything and attend to open up a new account for the bank? They have just lost one customer!
I went straight up to TB Bank to open up my new account with them with lasted for about 20 minutes!
Horrible customer service at this bank very unprofessional!
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May 2024 by Jose Rico
Miss Ana really does not respect the order of arrival, I had an appointment with her and right on time a person arrived an hour late and attended to her first. It seems to me that if you have and make an appointment it is because you need it. At that time here we are busy working and there is little time to go to a bank, that is why the attention in this office from Ana is the worst...lack of respect...
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January 2024 by Christy Marie
The customer service here is horrible! They didn't answer the phone after multiple times of calling. Once someone finally answered the phone, the dude was rude and had an attitude problem. You're in the wrong business with an attitude like that, dude.
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September 2023 by PM Michael
Excellent customer service. Joshua was very helpful, polite, and courteous throughout my transactions.Thank you.
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September 2023 by Bob Comple
Been trying to reach someone by phone for 3 days, no one answers. Called the Allentown location and they answered right away.
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September 2023 by HaY Lee
Very helpful and always nice staff
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August 2023 by Jose Collazo
It's a bank, it has my money, people are usually nice.
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July 2023 by Haylee
Very helpful and always nice staff
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March 2023 by John F
What a wonderful first time experience. Thankyou Ornella and Tanya for your hospitality.
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November 2022 by Natasha “Mini” Khat
Lisa Newrock is the worse and most unprofessional manager I have ever seen in my life
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October 2022 by Wilson Wu
Rebecca Hofsaess is truly amazing!!!!! I needed to open a business account and she went above my expectations and I am so happy I met her. If you’re looking for quality service you’ve arrived. Enjoy!
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September 2022 by Yorell De Jesus
Excelente customer service and fast
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August 2022 by Janet Kassab
I recently had opened an account here since my husband recommended this bank. Every single staff at this location is always so pleasant and helpful. One employee in particular had stood out to me, her name is Tanya. Sweetest lady ever and I certainly enjoy going to Chase just to handle my business with her. Anytime there's ever an issue with something she always goes above and beyond to assist me or my husband. She deserves not only employee of the month, but employee of the year! Thank you for all that you do, it never goes unnoticed ?
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May 2022 by Luca Iorga
I had to stop there during a very stressful day, and handed the person behind the counter my driver's license for a transaction. When I was done I thought I was forgetting something, and asked the guy if there was anything else, but he said no and went on to the next customer. 2 hours later, I got a phone call that they still have my driver's license! Unfortunately I live 3 hours away and it's practically impossible to get there during their business hours to get it back, never mind how much gas would cost for the round trip. I was only in the area for something specific that day, and I can't afford to spend an entire day just driving around to get it back during banking hours. They absolutely refuse to mail it back to me or help in any way, even though it was their employee who kept it and didn't return it. I've been a Chase client for over a decade, but I'm seriously considering closing my accounts with them over this. As a company, they mail out debit cards and credit cards all the time, but apparently it's impossible to return a driver's license. I've been trying to resolve this for over a month and I just can't believe how much they take their customers for granted and refuse to help.
