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January 2024 by Don Windrem
Excellent AAA stop. No waiting, nice and friendly staff.
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January 2024 by Katherine V
What has happened with this company? They renewed my membership a month early with no contact that they would be doing so, at a rate much higher than what I paid the prior years. How is it that a company can communicate via email for EVERYTHING, UNTIL its time to renew a MONTH early? THEN they ONLY send a letter? How convenient. Also, they allow you to add a family member for free, but when they renew, EARLY, they automatically ADD that family member at a fee. Had I known I was renewing, I would not add the family member, who did not even take the card! I called to speak with them about this, waited 25 minutes on hold to reach a representative, *******, and when I explained that I thought it was bad business practices (which it IS pretty sleazy), then told me that he was not going to be spoken to like that and hung up. Seriously? A representative is taking personally, what customers feel about the practices of how the company they work for? What is customer service? I explained how I felt I was scammed by AAA and was TRYING to find out IF it was indeed them that made this charge to my bank account of $212 for a Premier Account for ONE driver. WHY would I pay one month in advance every year to renew? That would mean that I paid for only 11 months of service, not 12. Is this how they pay for free family members? This is not the first time Ive been down this road with AAA, either. Just the first review.
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December 2023 by Rose Mistretta-Neaves
We became Premier members and both times we called for assistance had to wait over 4 hours. One time was a tow the other time was for a battery replacement. AAA is disappointing and unreliable. Hoping to find another service other than these slackers.
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November 2023 by Elizabeth Whiffen
Roselia and Vanessa are perfect people to work with. Very efficient and friendly. Makes vacation planning so easy
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June 2023 by Tomek Wiraszka
Professional service in a pleasant atmosphere, every time!!
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July 2022 by Leah Riewerts
These people deserve negative five stars. 2 years ago, we blew a tire on a busy Long Island highway and no one answered the emergency road assistance number, which we tried to access for over an hour. After decades of paying for this service, it wasn't available to us. We filed a complaint that day and have sought their follow-up for 2 years. Nothing. Another abusive corporation that takes your money but doesn't deliver service and then tells you to get lost or worse doesn't even acknowledge your existence. The personnel in this office have done nothing but make excuses and have not tried to assist us in getting an answer to our complaint.
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May 2022 by Thomas McKeon
Full service AAA location. Nice people. Great club prices
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May 2022 by Paul B
This place is terrible I called 4 times to get quotes for a vacation. I never go one quote
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November 2021 by sjm
I just love the ladies and a the help with my travel plans
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July 2021 by Charity Flanders
Very good advice very helpful with additional benefits of being an auto pay customer.
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March 2021 by pearl vanness
Christin at the Phillipsburg office was awesome and got me the best deal. She was super friendly and professional.
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August 2020 by Nadine Watson
Always helpful, friendly and informative.
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March 2020 by Michael Guerrera
The only one stop shop for your insurance needs. Auto, home, recreational etc.
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January 2020 by James Mantz
AAA , something that you need..you never know when you will need help with your car..And., they can help with vacation plans, passports, insurance..
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December 2019 by James Bronico
Went to get my passport picture taken. Staff was quick and kind. They even were able to help fill out the application again because who knew it could only be in black ink.