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March 2024 by Devin Gudelski
These guys are good at this Pep Boys. They do good work and keep your car clean. They communicate well before starting on a job and make sure to list out your options for you. I feel confident dropping my car off with these guys and they will do what needs to be done and they don't try to upsell you with a bunch of stuff you don't need.
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February 2024 by Monifa Boyd
Great staff, quick work. Clean waiting area
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February 2024 by Laura Salamone
Very satisfied with their service. Prices are fair. They explained everything in detail. Reliable and fairly quick service
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February 2024 by Luis Del Pino
I was the first person in the store and it took 2 and a half hours to change all 4 tires. They didn't have one of the tires and had to get it from another store after booking the appointment with me beforehand and confirming they had all 4. I was on a little bit of a time crunch as I told the rep and needed to be in and out with 90 minutes and was told before hand it would not be a problem. I had a doctors appointments to see a specialist that I booked 2 months ago. I booked my appointment at 8AM. I could live with that but then the store/prep (whoever) tried to pop me for $2,100 in repairs to change tie rods and front brakes and rotors. Hilarious!!! I already knew that one of the tie rods needed repair but I didn't say anything to pep boys. I listened to the service advisor's explanation even after building some rapport with the rep explaining to him before they looked at the repairs that I knew several mechanics due to the type of business I run. Of course I didn't get the work done at Scam Boys but went to a local mechanic that I knew and they charged me to change 1 tie rod that needed it... not all 4, front brakes, rotors and wheel alignment $680 bucks. Compared to that absolutely ridiculous price quote of $2,100 to $680. Car runs great now... I've personally changed tie rods in the past and knew the store was full of it. It doesn't take 6 hours to change tie rods!! Pep boys is good for 2 things, getting tires changed and oil changes (debatable). Never EVER EVER go here for anything mechanical. You will 100% get ripped off. I won't be going back again.
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February 2024 by Angie Gerard
Great service! Great deal on tires. My tires were installed fast.
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February 2024 by John Lattanzi
Just finished up getting tires rotated and aligned on my 08' Toyota Tundra. Patrick and Ryan were a pleasure to talk to and helped me with all my questions, great service.Thank you!
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February 2024 by Anthony Visaggio
They did great.... Thank You !!
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January 2024 by Nicholas Katsock
Andre and craig were amazing great staff great pricing and great service the whole crew was amazing and friendly top notch service these guys deserve a raise
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January 2024 by Neil C
Great staff
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January 2024 by Krista Ematrudo
I can’t say enough about this Pep Boys location. I was traveling from CT to WV and my tire blew out on 287. I called and Andres went above and beyond to get my tire replaced, and my vehicle back on the road, in a timely manner. I am super grateful for this experience and recommend this Pep Boys location to anyone. Kudos to Andres for being top notch in terms of customer service!
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January 2024 by NeSharon Moore
Been coming here for a few years. Always courteous to there customers and always give you a little perk when checking out. My place to go
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December 2023 by Alaina Albanese
Best place around and really helped me get my car fix. I also needed an oil change and with no problem they took the car right away and worked on it. The managers and staff here are so nice and very professional.Thank you again ???
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December 2023 by Louie McCroskey
Pep Boys service at Pompton Plains was great. The customer service was awesome. The manager was very helpful with informing and fixing the issues with my vehicle.
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December 2023 by Tiffany D.
Do NOT go to this location, or any other location for that matter. Their "system" they use is so unorganized. the manager at this location was extremely rude and had no sense of management whatsoever. I had called to make a tire appointment almost 2 weeks before my actual appointment. They said they ordered the tires and would be in in a few days. I show up at my assigned appointment time, no tires to be found. They gave me the run around and now I am at mavis tire center in Wayne, NJ. Dealing with an employee Chris here, and they are fantastic!
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December 2023 by Will G
Andre and the other mechanics did everything possible to have my car repaired quickly and easily. They are very professional and very fast when it comes to repairing vehicles. I will continue to go there for as long as I have a car
