-
November 2023 by Diana B.
Our stay was a nightmare. Everything about this place was terrible, from safety concerns, to the unhelpful staff, to the poor condition and cleanliness of the rooms. People fighting and screaming obscenities in the hallway in the middle of the night. The management was unwilling or incapable of addressing the issue or bringing order and safety for the other hotel guests. I guess management decided that voucher long term guests are profitable enough to offset the loss of their reputation and future reservations.
-
November 2023 by Ayriana Lahnae
This hotel is nice but the staff are so rude. The lady at the front deck was very rude during check in. The next morning I called for towels and washcloths because there weren’t any in the room and they didn’t even bring them to me. I had to go downstairs and get them myself and for breakfast they serve cookies, a granola bar and a small child’s bottle of water. Their house keepers had on black face mask.The room I was in was clean but you can never be sure so I recleaned it myself.Rooms: Hardwood floorsNearby activities: NoneFood & drinks: The hotel didn’t have anything but cookies ,off brand granola bars and children’s size waters. However there are a lot of restaurants surrounding the hotel.
-
November 2023 by Emily Levine
If I could give it a zero, I would and I never do this type of thing because I'm too nice. But there was hair all over the bed, holes in the sheets, everything smelled like smoke when you walked in, the floors in the room were sticky and our socks turned black. Just don't stay here. Save your hard earned money and go somewhere else. Camp on the river for God's sake, it'd be better than here!
-
October 2023 by Lauren Baculis
When I was checking in the lady was on speaker phone and didn't pay attention to me at all. I asked a few questions and got ignored..the rooms were fine and location was good but the front desk help is terrible. Wouldn't bother to stay here again.
-
October 2023 by Bestman Osagie
Rooms are extremely clean and the location excellent. Breakfast is a disappointment. I don't know why they say breakfast is included in the booking when in fact there is no breakfast at all.Rooms: Bed comfortable
-
October 2023 by Erin Elder
We showed up to our hotel room and there was still someones toiletry items in the shower and when we checked the bed the was human waste including fecal matter and sperm with pubic hairs on the sheets. When we tried to talk to the "kid" at the desk he did not accommodate us at all so we told him that was absolutely unacceptable we wanted our money back and then refused said we would need to talk to his manager and then never gave us any way to contact her. This is not the only issue we had. We had friends who also stayed there and had issues as well. Just for an example they tried charging one of our friends $1300 for two nights. Thank goodness his card got declined. Would NOT recommend.
-
October 2023 by Vince Smith
The smell of this place is somewhere in between NY subway station and what a hotel should smell like. I paid for a non-smoking room. However the door wouldn't unlock so I was given another room by a very nice staff member. If this is a non-smoking room, I'd hate to smell what a smoking room smells like. I had an aunt who smoked two packs a day and wore a certain perfume. Once in a while, I'll walk past some old lady who wears that same perfume mixed with a smoking habit and it triggers memories of my aunt. This room smells like her old apartment... but not in a good way. She died of lung cancer. The smell is everywhere, even in my clean clothes. This is horrible, I should have slept in my car.
-
September 2023 by Daniel Borschet
I don't know what we got here... Jusg have a look what they call "breakfast" just to get ranked over other hotels... the rooms smell really weird to be honest and they are pretty dirty. They also say they have HD-TV however they did not!!
-
September 2023 by Madison Friedman
If I could leave 0 stars, I would. Long review but PLEASE read before wasting your money here.This place has awful customer service, zero concern for guests comfort, and is EXTREMELYYYYY FILTHY.Started by me calling a few days ahead of our arrival date to check and make sure the reservation was all set. The guy on the phone was not only rude and annoyed I was calling, but told me twice our reservation was not there. When I asked him to please triple check and respelled my name for the third time, he said he found it and hung up. (We should have known then to cancel).When we check in we find one of our bed sheets are dirty with stains and what looked like cigarette burns all over. We unpacked our items and before we left for the evening, asked the front desk to change the sheets. The front desk guy said he needed us to show him the problem and he took a picture, odd. He then said he would take care of it. We returned to the hotel 6 hours later with the same sheets on the bed. When my husband went up to the front desk to see why they hadn’t been changed, the same employee said they weren’t changed because housekeeping isn’t here. My husband asked if he could do it for us then and he got loud and told him that’s not his job. He asked if we could just have the new sheets and change them ourselves and he said they weren’t “even that dirty”. My husband had to argue with him about our child not sleeping on dirty sheets to the point I had to intervene and finally we got new sheets, with a major side of attitude from the employee and we changed them ourselves.The room itself was disgusting. We had to wear socks because it’s not carpeted like they advertised, so when we walked around bare foot our feet literally turned black from the filth on the floor. The bathroom was covered in grime, so much so we had to go out and purchase shower shoes. I attached a picture of how nasty it was.One morning, house keeping knocked and asked to come in, I let her know we didn’t need anything but fresh towels, she said they were all in the wash. 4 hours later we never got the fresh towels so I had to go ask the front desk for some. She was only able to give me 2 (even though we had 3 people staying in our room) and said the rest were in the wash. Had to go back the next morning and was finally able to get a third towel, but they didn’t have any more wash cloths. HOW???The next morning we needed fresh towels, wash cloths, hand towels, toilet paper and another fresh pair of sheets. We piled up all the towels and old sheets and wrote a note asking for more TP and we left to get out of housekeepings way. When we got back that evening everything was still as it was when we left. I asked the front desk why our room was missed for house keeping and she said we didn’t order room service. I said im not talking about room service, im talking about house keeping coming through and taking old towels and replacing with new, emptying the trash and replacing TP. She said they don’t have house keeping on the weekends. This is not only unsanitary but absolutely ridiculous to not only advertise for daily house keeping but to just leave guests to fend for their own on the weekend. When I asked for all the things we needed she said she could get me sheets but it would be a while for towels. When we got the towels 2 had stains on them. The lady was rude and just kept repeating that the weekends are their busiest time so they can’t do house keeping on all the rooms. Poor management that caused your lack of staff shouldn’t effect a guests ability to have the “daily house keeping” you advertise.When checking out the girl at the front desk had me and another gentleman waiting for 5-10 minutes while she not only talked to her friend / coworker, but helped her load hotel blankets and TOWELS into her car. I actually couldn’t believe my eyes. Oh, and the breakfast they offer was like warm coffee. No food. Please please please stay away from this place and spend your money somewhere that treats you like a guest rather than an inconvenience.
-
September 2023 by CHERYL GORHAM
The water was barely warm the phone in the room didn't work the wifi was janky they said continental breakfast was nothing meaning it wasn't one my black light showed urine all up against the bathroom walls on either side of the toilet the dust on stuff was terrible hair dryer, the vents the lamps etc I'm sorry they need do better if you just want to sleep fine but anything else No and our checkout was at 11am but @ but at 845am somebody was knocking on the door and then left WTH MAN I GOT PLENTY TIME TO LEAVENoteworthy details: Run run fast
-
September 2023 by kelly Christine
Stayed for 2 nights first night toilet didn't work second night had no hot water. Work all day expecting to shower after work and end up with ice water. Employees have no clue about anything. Dumber than a box of rocks. Ice machines on both floors don't work. I wouldn't recommend staying. Overpriced. I wish I could give a 1/4 star one star is to high
-
September 2023 by Dashe Adams
I stayed at the Super 8 in Pennsville NJ from September 13-14, 2023.The property was extremely dirty, but the room itself wasn't too bad. The place is very rundown.The staff are extremely unpleasant. Checking in there were 3 people behind the desk but two left to sit in the area next to the lobby to chat with each other as well as the one person working. We signed, paid and went to the room.Next day we went to shower, only to find there is no hot water. My partner attempted to call the front desk however the room phone didn't work so he used his cell. The person at the desk explained that the hot water tank(s) are out and no room has hot water.At check out, the same person who checked us in was working. They were on their cellphone and paid no attention to us at first. Once they recognized we were checking out, they took the key card and I asked when the hot water tank stopped working. The worker said yesterday. Seeing as we checked in around midnight, I asked why we were not made aware of this issue when we checked in. They stated they did not know when we checked in 9 hours prior. They apologized for the inconvenience and told us we were checked out. I requested a copy of my reciept as I wasn't given one on arrival. As they were pulling up my information to print, another phone call came in on their cellphone to which they answered. When the reciept printed, it was laid in front of me and pointed to but no words spoken, as they were talking on the phone rather than the guests in front of them.I'm extremely disappointed in my experience. I have never felt as if I were such a disturbance than I did upon walking into this hotel and especially after the check out experience. The person at the desk offered absolutely no help, no refund or discount. If this is how Wyndham runs their hotel brands then I will no longer be a patron of yours. I will be sure to share my experience with others as well so they do not end up paying for such "amenities" and attitudes by staff.Not to mention, breakfast is displayed as an amenity in all areas for this particular hotel and there were no breakfast offerings, but given the amount of dirt I'm not too sure I'd want to eat there anyway.Rooms: Dirty and outdated.
-
August 2023 by Kristina Stephens
This is not the hotel to book. We came here Thursday through Sunday. Our room alone was awful. First when we got here to check in there was not one person at the desk we waited 30 minutes for someone. We dinged the bell and called their phones and it took 30 minutes for someone to check us in.The air conditioning leaked puddles of water. Our blankets had burn holes in them. The TV didn't work at all. Then they had no extra blankets or towels. Our door wouldn't lock or open correctly. And the breakfast they say they have THEY DO NOT! The money you pay to stay here is not worth it. Go to another hotel!
-
August 2023 by Cate Rono
So I booked a room and I always like to be on 2nd or 3rd floor. So the front desk guy told me they are full while someone with eyes could see the place is empty. So realized he want to trade with destiny, he don't know that I am not spiritual blind! People need to have their spiritual eyes to see what's going on!Rooms: Non smoking rooms smell like smoke so I can't even stay till check out time I have to check out at this time 0400 am
-
August 2023 by Jakub Paśko
Very dirty place. Towels have stains and marks. Sheets had some red stains on them. Fridge didn’t work. No service on your phone. Wi-Fi barely working, disconnecting every minute.
