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“From someone who usually does maintenance on their own vehicles, it’s tough to find a local shop who not only does right by their customers but does so without making you feel you’re an annoyance for asking. You couldn’t find two nicer people than Brian and Rhonda. Everytime I’ve needed something they’ve been more than happy to help. Good work in a timely matter from honest people, can’t recommend them enough!”
“Staff is fantastic of a retail and wholesale level! They make every effort to above and beyond to deliver on the product needed!!! I am a wholesale customer and lone and hr away from this location and the 2 others with common ownership; I have nothing but excellent feedback regarding the service and care I am have personally experienced! Thank you all of the 3 Salem County Napa locations… you guys rock!!!”
“I was in big trouble. Traveling from Florida to New York and my engine started making loud noises. Greg was recommended by nice people from the nearby Autozone. I went to see him, he took care of me the same day, and even offered me a ride to the hotel and back to pick up my car. Fantastic service. Highly recommended.”
“Had a great experience here when I was in a pinch. I needed a single tire swapped out. Judging by the number of people in the waiting room I thought my afternoon was gone. 30 mins later I was back on the road! Counter staff and the mechanic were both really friendly and he pointed out some other issues my truck had without trying to be a pressure salesman. Its refreshing when good people look out for you, even without a financial stake in it.”
“Took my car to a couple of other mechanics for an a/c fix, and they refused to do it. Chip auto service did not disappoint! They were honest and upfront. Kind!!! And fixed my A/C 10/10! Would highly recommend.”
“The owner of this place truly cares about his customers, he’s helped be so much . I couldn’t thank him enough . But I have to give the guy with the holes in his ears a negative star . He probably shouldn’t have said “you had no money you bought the cheapest car on the lot it’s gona be a lemon ” ( excuse me, sir I am a single mother and I’m not in the financial position at all right now) he was going back and forth with my friend kinda acted like he was taking a deep breath like he wanted to get hype , the OWNER came out made him go away?? because I was already upset enough . Mick you truly are a nice , caring man and I’m thankful for that . True business man.”
“Basic service is good but when I complained of transmission issues Lilliston was good , Ford motor co. was not. My family have always bought Ford automobiles for the last 80 years but I believe it's time to move on..... GMC Ford motor co refused to address my continually transmission problems , no more Ford products.”
“Stopped by on the way to NC, due to an emergency mechanical issue and from the moment we got there, the owner didn’t even hesitate and took care of us right away. Very professional and very efficient. Wish it was closer to home bc i would 100% recommend.”
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“Sadly I hit a deer on my way to work and did quite a number on my radiator and AC condenser. I forget his name but the shop manager did the work on my car and I am more than pleased with the results. Everything was done correctly and everything was explained to me throughly over the phone. It only took him a day to fix my car and was kind enough to let me keep it there until I able to pick it up a few days later. One thing I noticed when I looked under the hood was the he cleaned up some things around the engine bay and battery. That was not necessary but greatly appreciated.
I’m used to doing most of the work on my cars but given the circumstances I had to get it towed to a shop so I could get it ready for work. I drive 500 miles a week and I definitely feel confident taking it back on the road after they fixed my car and looked over some things for me. I highly recommend!
Thanks again!”