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February 2024 by Maureen Carruth
5 Star Service! We have been dealing with a few companies to fix our refrigerator and by far Solutions Electronics is the best. They are very respectful to you and your home. They treat you like family!
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January 2024 by JASMINE SOWELS
Maya has been a wonderful to work with over the year. They service allMake and model of appliances & grills.
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January 2024 by Young ShooterTX
Maya and the staff have been a pleasure to work with over the years. Number one appliance company in the East coast.
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November 2023 by Susan Ferrara
I had a problem with brand new washing machine. The ultimate solution was that the appliance store delivered a new machine because the wait for the part for Solutions Electronics to install was too long however, Anna from SE was very helpful and proactive by following up to make sure we were all set. Thanks Anna
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November 2023 by Dhriti Patel
Maya lacked professionalism or manners. Basically threatened to take me to court, screamed at me over the phone, wouldn't answer questions properly, and couldn't send me a proper invoice with the company's name on it (or address spelt correctly). She claimed that she was having a rough week with customers, as if that's an excuse to yell at paying customers. Would never recommend to anyone.
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October 2023 by Diane Grande
Needed service for my Speed Queen washer. Many businesses did not service Speed Queen or would only visit if we had purchased the machine from them directly. I was able to contact Speed Queen directly and received assistance in finding Solutions Electronics through the online rep and website. However, I was concerned that we may be out of service area.We live in South Jersey and thankfully learned from your representative that you did, in fact, service our area. Service was scheduled, and I was given a number to send text messages of my washer's "symptoms." A rep called the day before to give me a "window" for service--very helpful element of your service.Omar, our service person, called when on his way, was friendly, professional, and careful as he worked in our home. He identified the issue and took pictures so he could explain what needed to be done. He explained carefully what parts needed to be ordered. Omar carefully explained what the cost would be, and we were able to make a down payment with him directly, which again saved us calling the office, etc.We received a call from the office to set up the followup appointment. Again, had another call to set up "window" for visit. Omar again called when en route, arrived on time and, just as last time, made the repairs, tested the machine, showed us the defective parts, kept the area spotless, and explained and completed billing on site.I would highly recommend Solutions Electronics and will keep their contact information on hand in case I find myself in need of their services in the future, hoping we get Omar as our repairman. :)Service: Washing machine repair
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October 2023 by Damian Antony
Recently, I had my TV repaired by Solutions Electronics, and I couldn't be happier with the experience. The communication was exceptional from start to finish, they kept me informed every step of the way. The technician was both professional and knowledgeable, addressing all of my concerns. Their service was prompt, and the quality of the repair surpassed my expectations. I truly appreciate their dedication to excellent customer service. Highly recommended for anyone in need of TV repairs!Service: TV repair
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October 2023 by Annamarie Santos
I called this company upon the recommendation of another customer to have my appliance repaired. I found the office staff to be very friendly, caring and professional. The Tech was at my house the same week I called for service and managed to fix my appliance that same day. I would use this company again and would recommend to others.
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October 2023 by L-Rae S
I was treated as poorly as a conservative on Don Lemon’s old talk show. The problem was inadequate and unprofessional communication. The conversation with someone who identified herself as Anna, at Solutions Electronics, was filled with her all-around confrontational attitude, spiced up by her inconsistencies, contradictions and defensiveness. And that was just in scheduling an appointment!!! Imagine if anything more complicated was involved!Here are some examples from the painful call:Anna and I previously scheduled a service appointment for a certain date. About a week later she called back to give me a different appointment date. I told her that we already set a date and that I arranged my schedule to fit that date. She denied ever having spoken to me before. I recounted our prior call to her. Then, she looked at her notes and, without acknowledging our prior conversation, said that she had notes about what I said. But not from our prior call. Huh???Undeterred, she continued. She said I was wrong. Not just about having the prior call. Now, she said that I was wrong about her giving me an appointment because she does not have the authority to give out appointment dates. But now she was calling to give me an appointment date — the very thing she said she did not have the authority to do!!!I told her that I wanted to resolve things positively, but that she would need to stop interrupting me and work together with me. She made a couple of wise cracks, then gave me permission to speak. But, at that point, I had given up on her — and Solutions Electronics.I mean, do I really need that abuse? No.So I said that I did not want an appointment and wanted to go to another service provider. At that point she told me to complain to anyone I want.So, here it is. Be well, Anna.Service: Refrigerator/freezer repair
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October 2023 by Kathy Campbell
This company is horrible. I need my refrigerator fixed and I have been dealing with this for months and my fridge still isn’t fixed. They don’t answer the phone, they don’t call back when you leave messages, 2 times the repairman didn’t show after they made appointments. My husband sat home waiting and I called multiple times and they never showed up. Then they called and said I never confit the appointment when I did. Sometimes a guy answers the phone that sounds like he’s been asleep all day and sometimes nobody answers. Please don’t ever use this company.
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August 2023 by Anthony Kerr
Stay away from this place. Repairman (Omar) came out to fix my 2 year old dishwasher that would not dry the dishes. Told me there was nothing wrong with the machine and need to add rinsing agent and would help. Totally non-sense, was anxious to leave and not even check the machine out or run any tests. Stayed no more than 10 minutes and left. Called in another repairman and the issue was a thermostat and wire that was burned or shorted out. This repairman fixed the issue and dishes are completely dry after cycle and problem corrected after just 30 minutes. Total Solutions electronics was a total waste of time. Need to hire & train their repairman better . Very poor service !!!
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August 2023 by Nancy Felter
I got Solution Electronic's name when I called Thermador for service companies in my area. I will be contacting Thermador both through a call and an email and a letter to remove Solution Electronics from their service list.I cannot speak of their actual repair expertise because they never actually made it to my location!!! I made an appointment a month ago for a Friday. When I got the message a couple days ahead for the appointment, I could barely understand what the person said due to speaking low, fast and unclearly. When I called the same number back at different times, no one answered. I left 4 messages on a Thursday into a Friday and no one answered or called me back. I finally got an answer Friday afternoon and the person said that a man, Owen, would be at our house between 3-7 on Friday. They callled at 6:22pm on Friday and I called them right back (same number) and they did not answer and did not call back and did not come to the service call. Then on Monday a woman named Anna called and I shared my experience and frustration and she said that they would be calling by the end of the day with a time that they would be coming on Tuesday. They did not call by the end of the day nor was there an appt on Tuesday. They called Tuesday and said they were coming Thursday. I obviously cannot continue with this nonsense and texted the number they gave letting them know that I contracted with a reliable competitor and will make sure that I tell everyone not to use Solution Electronics.
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August 2023 by Hasanul Goni Sohayeb
Technicians from solutions electronics know what they are doing. Their service quality is so good. Maya and Jack guide and inspire their knowledgeable and expert employees to work with full of energy.
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August 2023 by Mark D'Amico
Solutions Electronics charged us a $220 evaluation fee to look at our dishwasher. It seemed like a lot, but I was told the fee would be applied to the repair.The outcome really surprised me. The tech told me that he couldn't fix it. Instead he told me I should buy some food coloring and put it in the water to find the leak. I asked him if he could do it and he said he forgot his food coloring that day.He insisted that we pay the evaluation fee, and wouldn't leave our house without it. Technically I'm sure he was covered by the pages of fine print, but I think it's fair to say no one expects to spend that kind of money to get nothing.
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August 2023 by Emily Spraggins
It was a pleasure to hire the Solutions Team. Office personel is very friendly and they care about you. I was scheduled the same day and my no cool refrigerator was working again. Repair cost was fair. Thank you
