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August 2023 by Sosa Sosas
The district manager Fadwa she's is really disrespectful, I pass to say hi to an old friend and she says to me that if is not buy or pay a phone bill don't walk into the store because they have a sensor on top of the door marks everyone as a sell. Not knowing that Last week I bought 4 phones and every month I pay my phone bill in that store this is disgusting.
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September 2021 by Ana Valenz
Beware! My mother in law bought an I-phone in this store, when the phone was getting to hot she went to apple store and to her surprise it was not original but an imitation.
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September 2021 by Adriana Diez
(Translated by Google) The attention is very bad. A single person attending the public.(Original)La atención es muy mala. Una sola persona atendiendo el público.
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June 2021 by Samuel Rosario
The girl was so nice with me, she solved my issues, she was perfect, thanks to everybody in Metro by T-Mobile in Paterson, NJ.
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March 2021 by Jhon Snow
(Translated by Google) On Sunday I went to activate a new phone that I bought at another store and I bought a new SIM card and they charged me $ 32.15 on Monday I had no signal and I return and the one who answers the call Sandra answered me asking for one of my account numbers since I am 4 and I gave him a number and he tells me that that number or is in the account and I tell him how it is possible I have 9 years paying metro pcs with 4 lines and he refused to fix that problem for me because I demanded the return of my money because I did not I had service and they didn't want to give me because they didn't feel like it and I told them that I was going to call the police and they said if you want to call them they are a string of thieves stealing easy money(Original)El día domingo fui a activar un nuevo teléfono que lo compré en otra tienda y compré un nuevo SIM card y me cobraron $ 32.15 el día lunes no tenia señal y regreso y la que atiende llamada Sandra me atendió pidiéndome uno de los números de mi cuenta ya que tengo 4 y le di un número y me dice que ese número o está en la cuenta y le digo cómo es posible tengo 9 años pagando metro pcs con 4 líneas y se rehusó arreglarme ese problema pues exigí la devolución de mi dinero porque no tenia servicio y no me quisieron dar porque no les dio la ganas y les dije que iba a llamar a la policía y me dijo si quieres llámalo ellos son una sarta de ladrones robando dinero fácil
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February 2021 by Yenny Cepeda
Great customer service. Had an issue with T-Mobile and the manager did her best and fixed the problem. Highly recommended this store!
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November 2020 by Nancy Olivo
(Translated by Google) Excellent attention(Original)Excelente atenciones
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November 2020 by Don Sleeps
Amazing customer service, they helped me pass my contacts and apps.
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July 2020 by gian hinostroza
(Translated by Google) On Sunday I went to activate a new phone that I bought at another store and I bought a new SIM card and they charged me $ 32.15 on Monday I had no signal and I return and the one who answers the call Sandra answered me asking for one of my account numbers since I am 4 and I gave him a number and he tells me that that number or is in the account and I tell him how it is possible I have 9 years paying metro pcs with 4 lines and he refused to fix that problem for me because I demanded the return of my money because I did not I had service and they didn't want to give me because they didn't feel like it and I told them that I was going to call the police and they said if you want to call them they are a string of thieves stealing easy money(Original)El día domingo fui a activar un nuevo teléfono que lo compré en otra tienda y compré un nuevo SIM card y me cobraron $ 32.15 el día lunes no tenia señal y regreso y la que atiende llamada Sandra me atendió pidiéndome uno de los números de mi cuenta ya que tengo 4 y le di un número y me dice que ese número o está en la cuenta y le digo cómo es posible tengo 9 años pagando metro pcs con 4 líneas y se rehusó arreglarme ese problema pues exigí la devolución de mi dinero porque no tenia servicio y no me quisieron dar porque no les dio la ganas y les dije que iba a llamar a la policía y me dijo si quieres llámalo ellos son una sarta de ladrones robando dinero fácil
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December 2019 by Stacy P.
Tmobile a suck a** phone company, i fkn hate them b**** asses with a passion. I hope all they stores go belly up. POS f*** tmobile f*** tmobile FFFFUUUUUUUUCCK TMOBILE. i hope someone from the office read this u b**** a** p**** mouth mother fukers. Suck a aids fested dick n die a slow painful death u b***** F*** tmobile on god.
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June 2019 by Kay Milliones
These people are scammers they will charge you for Amazon prime without asking you, they will make a new email without asking you, for new customers be careful dont go there walk or drive a bit more just not here I promise you will regret it like me. I now have to go back to metro because of what they did Friday I just saw the email they made they misspelled my name and didn't tell me what pin they put so I can pay through the app or in case I needed customer service help on the phone. I dont know who training them but they should all be fired I will be sending a complaint to metro to whoever above them cause they ain't the first time they doing this to people. Save your money and go to the one on main with the 4.5 stars because I will today
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June 2019 by Bike Life NJ
As a small business owner and friend of the original owner of the store. I will no longer send business their way. There's 3 people working and no one speaks English. I went in for a replacement business phone and they wanted me to cancel my line to get the price that was clearly marked on the cell phone and was pushing clients to pay cash. They charged me over $30 more than the phone for items like a screen protector which I did not ask for! A $15 non refundable activation fee YET I had to call MetroPCS 3 times to get the phone activated because they kept the Sim card that came with the new phone and put my old Sim which was not compatible. I had to wait 12 hours for MetroPCS system to fix it. I told them I would bring this up to MetroPCS and I would do this review but since no one didn't spoke English they didn't know what I was talking about. I speak Spanish but this is America obviously if I move to China I would learn Chinese.
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February 2018 by Jennifer sandoval
Excelente servicio!!!
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July 2017 by Luis Argenis Torres
Very bad attention
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January 2017 by Flor Jackson
THE WORSE CUSTOMER SERVICE!! -100 STARS! Sales associates Madelin and the other light spanish-only-speaking associate were SO rude, and refused to serve after making their mistake with my transaction. BE AWARE: they tried to write down my account info and pin to keep. I would NEVER RECOMMEND THIS STORE TO ANYONE. SERIOUSLY SCAMMERS. STAY AWAY, SAVE YOURSELVES.
