-
November 2022 by Renee K
These people are experts of industrial fasteners. Their customer service is outstanding as they really go above and beyond for their customers. Fred and John are very personable and it's a pleasure doing business with them.
-
November 2022 by Billy Smolen
SPECTACULAR! Had the exact part I needed and went above and beyond to make sure I got it in time. Highly recommended.
-
July 2022 by Kim DeMarchi
I have made my first and last purchase from this company. Had a UPS shipping issue whereas UPS policy is that I had to go back to the company I purchased from for a credit. Asked for a credit and was refused. Was literally told and this was the exact words, If this is unacceptable to you, I suggest that you find another material supplier." Seriously? This is how you treat and talk to potential new customers?
-
March 2022 by dennis smith
Customer service, pricing, and Product knowledge are fantastic. I really appreciate the time my rep, John Pasq, took to make sure I had the exact parts needed for my Hagar Lockset replacement as there are many many options. Excellent communication, both email and phone. I highly recommend this company!
-
December 2020 by David Cheung
Wow. This is THE place for connecting and fastening hardware, bar none (and other things, if you ask). And if they don't have it, they will help you figure out alternatives based on their extensive experiences and deep knowledgebase. I am so glad to have found them.
-
July 2020 by Dave Cheung
Wow. This is THE place for connecting and fastening hardware, bar none (and other things, if you ask). And if they don't have it, they will help you figure out alternatives based on their extensive experiences and deep knowledgebase. I am so glad to have found them.
-
May 2019 by joe solicito
Industrial Hardware spent over 1 hour in conversations, education, and emails over a $53 order of screws. This is absolutely unheard of and unbelievable. They provided me with excellent communication and taught me things about screws that I never even knew existed. Placed an order with them and received it within 24 hours. This is a great company ran by even better people.
-
May 2019 by Kyra Pressler
I have been doing business with Industrial Hardware for many years and have never once been disappointed in their service. Fred goes out of his way to find exactly what we need, exactly when we need it even when I call him with what seems like an impossible request. Industrial's inventory is extensive and their customer service exceeds expectations every time. I am grateful to have them as my "go to" hardware supplier. I highly recommend them for all of your standard and specialty hardware needs.
-
March 2019 by Yisrael Abraham
They really know this business
