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January 2024 by jesze gargot
I've been a pretty loyal customer, coming here almost every day. That changes today! I had to wait 15+minutes on line to order a large caramel macchiato, just to get a medium one. And to top it off when I go to leave with it, the top wasn't currently closed, which made me spill some of it onto the floor. And I've seen with my own eyes, multiple people spill their coffee cause the lid wasn't fully closed. I won't be coming here for a long time,if ever. They really need to change the staff, cause they move really slow, and get things wrong. I really don't know how you confuse the word large with the word medium. Obviously, this is the worst dunkin' in Paterson, but this might be one of the worst dunkin in the tri state area!!!!!
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November 2023 by Kyzair Wilson
love they ice
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August 2023 by Wathira Nganga
Plenty of outlets to charge your phone.
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June 2023 by Nancy Mele
They are slow, have to keep repeating your order. Every Dunkin Donuts in Paterson that I know of has bugs in the coffee now. Before the Coronavirus their were no bugs in the coffee. Now, they are practically in every food and certain drinks you buy at the Supermarket/fast-food place. (I'm not talking about dark bugs either. They are translucent). I'm starting to think their micro- bugs. There in the air, in apartment buildings, everywhere, etc.. I've tried killing them with practically everything I could think of but it seems like they multiply. Don't know what else to kill them with?? Has anyone noticed but me? I've asked few people, they said, " I don't see nothing". I could see them, can you at least try?.?☕
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March 2023 by J Hastings
Worse Dunkin Donuts ever! If you are in a rush, don't go there. Workers are very slow in the morning. Staff act like they are doing you a favor.
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January 2023 by itsmily
The employees in dunkin donuts were rude. Last Saturday, my dad couldn’t pronounce “croissant”correctly at dunkin. The workers just laugh at my dad in his face. Like What is wrong with you. That’s very disrespectful and laughing at customers. It’s not his first language but laughing instead of helping. That’s unacceptable!!
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December 2022 by Chris Gonzalez
I liked coming to Dunkin donuts to buy breakfast and drink and doughnuts
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November 2022 by Beverly
I love Dunkin
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October 2022 by Jesus Arrieta
I used the exclusive member app to get a free muffin with a purchase of a drink and they said i need to order over the phone......They have a scan bar code to use in the store as well. They need to train thier employees well.
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October 2022 by Jadel P.
Worst Dunkin ever. extremely rude staff, cashier got all items in my order wrong then got mad and rolled eyes at me when I confronted her about it. Never coming here again
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September 2022 by Alexis Ramirez
I dont know thats going on with that lady, but she always gotta be rude
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July 2022 by Karoline A.
WORST COSTUMER SERVICE EVER. DO NOT COME TO THIS DUNKIN, I think this is my first time writing a review, especially a bad one, but I had to. AFSANA is the name of the rude lady, please avoid this person, so mean and doesn't deserve to be working with costumers with that attitude. I purchased a caramel late and accidentally dropped it in my car, didn't get a sip of it, then come back to ask is she could do another one and gave me the worst attitude about it when I was just trying to explain it was an accident and showed her pictures. I also work as a cashier and ONE THING I know for sure, you have to make costumers happy, and I've been a Dunkin Costumer for years, so not very happy with this lady. Even if I didn't get the coffee for free, I was treated in very disrespectful way, NADINA the other lady wanted to help me, I talked to her but AFSANA was being super rude and was almost yelling like "I'm the one talking to her not you" and talking to her Arabic so that I couldn't understand. Never coming back to this Dunkin. She also gave me the wrong bagel and didn't scanned my points on the app, I could tell she had this energy and bad attitude from the beginning. AFSANA, God bless your soul, i hope you become a better person someday, but don't work in costumer service if you can't handle your feelings.
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May 2022 by DELIA HERNANDEZ
This location is in need of more staff! It is located next-door to the cities municipal building, court house and across the street from the county college. A very busy area and the service is extremely slow. Not only is it slow but almost every order is delivered incorrect! It was a Friday morning and there were only two employees! Do not visit this Dunkin’ expecting quick service! By the way it’s time to update the picture with your location, it’s been over 5 years that the store moved across the street!
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February 2022 by Nicole Renae
Just ordered off of Uber eats , and everything was perfect . My coffee was perfectly made how I asked , as well as my bagel & received the correct donut (huge plus!) . Also the packaging was 10/10 . Safely sealed and all .
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January 2022 by Maria Ortiz
They have the best coffee and donuts
