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January 2024 by Lisa Mackiewicz
It’s always a pleasure to deal with the team at Land Rover Parsippany! Bobby and Mike are very knowledgeable and always address my concerns. I highly recommend Land Rover Parsippany !
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January 2024 by Patrick Natale
Pros: I was pleased with how quickly I got an appointment. The staff was very courteous. The service was completed quickly and the loaner car was outstanding.Cons: While not surprising since Land Rover is a premium brand, the repair cost was more than I had expected.
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January 2024 by Jaime Byrne
I just purchased a 2024 Land Rover Defender from these guys and the experience from start to finish was top notch. I wasn’t sure what to expect with a higher end dealership, but they really made you feel like family. I’m not an easy client, admittedly, I’m extremely picky and my sales guy, John Wakely happily provided a million test drives, across multiple days without ever being pushy. My original plan was to custom order but the day we went to put it through, he found one in transit to another dealership with almost the exact specs I would have been ordering, so it worked out perfectly and I didn’t need to wait months for it to arrive. They are extremely upfront with prices, interest rates, finance options and gave me a very fair trade on my vehicle. They actually give you all the numbers without trying to hide anything and explain every fee in as much detail as you’d like. Even the finance manager was fantastic to deal with. The paperwork was pretty much ready to go by the time I arrived and only needed some signatures so we were in and out in a little over an hour. Brian walked us through every feature of the vehicle in great detail and made sure I fully understood all of the capabilities before we left. Overall, one of the greatest car buying experiences I have ever had from start to finish and when I’m in the market for another Land Rover, this is the only place I will go!
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January 2024 by james morris
The Land Rover Parsippany team went above and beyond to make our service experience exceptional and noteworthy! Despite the fact that I have a Range Rover dealer 3 miles from my house in Paramus NJ, I chose to drive 40 minutes to Parsippany because I read about the extremely high level of service at Land Rover Parsippany. And I experienced it first hand. We brought my son’s car in for an electrical issue. The team quickly diagnosed the situation and ordered the part, which was on 4 day back order. When I explained that my son needed to back in school in 2 days I saw the Land Rover Parsippany team in action. Anthony, our service manager was able to call in favors and get the part installed in 2 days. While they had the car they identified and fixed some small issues, which they didn’t charge us for. They also made arrangements to have deliver my son’s car to our house in the early morning so he could get on the road early. I will never bring my car for service to any dealer other than Land Rover Parsippany. They are levels above what we have experienced from our former dealership.
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January 2024 by Seth Weisberg
Had a great experience with the team at Paul Miller. Nick was fantastic to work with. Highly recommend. 5 stars all the way. Thanks Nick and team for taking such good care of me.
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December 2023 by James M.
The Land Rover Parsippany team went above and beyond to make our service experience exceptional and noteworthy! Despite the fact that I have a Range Rover dealer 3 miles from my home in Paramus, NJ , I chose to drive 40 minutes to Parsippany because I read about the extremely high level of service at Land Rover Parsippany. And I experienced it first hand. We brought my son's car in for an electrical issue. The team quickly diagnosed the situation and ordered the part, which was on 4 day backorder. When I explained that my son needed to be back in school in 2 days I saw the Land Rover Parsippany team in action. Anthony, our service manager, was able to call in some favors and get the part installed in 2 days. While they had the car they identified and fixed some small issues, which they didn't charge us for.They also made arrangements to deliver my son's car to our house in the early morning so he could get on the road early. I will never bring my car for service to any dealer other than Land Rover Parsippany. They are levels above what we have experienced from our former dealership.
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December 2023 by feng xue
Amazing service at the service department! Especially from Michael Barbone. He took care of our cars and provided 5 star service at every step! Daily update of repair progress, even provided us the video of service performed.
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December 2023 by Huguens Noel
I’ve been going to Paul Miller Parsippany for many years. Having Michael as my service adviser during those years made them very pleasant. I would have rated them 10 stars, if that was an option.
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December 2023 by nsp2796
Always so disappointed with service here. Always a wait to get the loaner car - that's after waiting several weeks for an appointment in the first place. Then once you drop off your car - zero communication from Anthony in spite of texts and calls asking for an update. Love the car, hate the service.....enough to consider trying another brand.
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December 2023 by Eric Taylor
Have had several vehicles and have used the service department here several times. ALWAYS an absolute seamless pleasure dealing with my advisor ANTHONY SGOURDAS. Your extremely lucky to have him as a team member!!
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December 2023 by Flora Bai
Nick is always a good adviser. He is caring and meticulous. He is sensitive to customer's request and needs. Always communicates and follows up. I am in good hands. Flo B.
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December 2023 by Ana Paula Rodrigues
Luis is great! Kept me updated in every step of the process! The team is very nice, and polite. I’m very happy with the service provided.
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December 2023 by Wendy Faber
My experience at Land Rover Parsippany was amazing. I was provided with a new and clean loaner vehicle. Check in was quick and easy. My Service Manager Luis was extremely efficient and communicated daily on the status of my vehicle. My annual servicing was completed in a timely fashion, and a minor issue diagnosed and repaired. Luis had my vehicle delivered to my home upon completion in meticulously clean condition. I am thrilled by the service I received at Land Rover Parsippany and even more thrilled with my vehicle!
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December 2023 by B A.
I called the number to schedule service and was directed to the website where I started the conversation five days ago and still waiting for someone to call me to schedule my oil change. This is BS. I don't know why they're still allowed to be in business.
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November 2023 by Reginald Charlot
In the past, I have brought my cars to different Land Rover dealerships, in the NYC metro area, for servicing. Unfortunately those experiences were dismal. Thankfully there is the Service Team at Land Rover Parsippany. They’re a great team; and Nick Barrise is amazing. Super friendly, personable, and goes the extra mile. He is definitely customer service oriented. I brought my car in for scratch’s. Nick never said “no” - he was a “let’s see what we can do”. He kept me regularly updated while my car was being serviced. I will always go to Land Rover Parsippany and their great Service Team, and Nick the great. ??Service: Body & Trim
