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March 2024 by Michael Joseph
Get customer service that speaks English on phone and doesn’t lie to you about what you’re going to pay. Way over priced!! will cancel soon! UPDATE! Still awful!!!!!!! Horrific customer service. Don’t do it. You WILL regret it!!!!
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March 2024 by Andrea Azzarello
They were very kind and helpful. Understanding of my situation and compassionate
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March 2024 by Shashi Patel
Bad customer service
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March 2024 by Autumn Boots
Just got internet for my new house and Justin was amazing. Thanks!
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December 2023 by Michele Anselmo
I have had Optimum for 12 years and have had nothing but problems with their internet service. I changed to their fiber optic and it is no better. I’ve worked from home for 10 years and have to constantly reconnect. If I had another internet provider to choose from I would absolutely leave optimum. They are the worst and I would never recommend them. The absolutely suck.
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November 2023 by Alfonso Clark
When he had to exchange my box I was told my box was not in stock. They gave me a whole new system.Everything's out of Wack still trying to figure it out. I just wanted to swap out my box.
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November 2023 by Joseph Russo
I had to return my cable box and other accessories, customer service, very helpful and efficient
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November 2023 by martin visaggio
Customer service over the phone very terrible Apple TV and internet for almost a month
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October 2023 by Ciera Pellicciotta
I had a perfect experience. I was helped by Jalyssa (not sure how to say her name) and her help was amazing. She knew everything and she was fast, thorough and honest. She definitely deserves to be a manager, as I thought she already was one considering how helpful she was. My visit was successful.
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October 2023 by Robert Allen
Jury is still out on optimum for me. The phone they gave me is not very good. Service seems a little sketchy, too. They try really hard though!!
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October 2023 by Tasha Beverly
Wifi horrible within a month the wifi has disconnected 3 times and now it's weird cable is on but no wifi and customer service said we have to pay the bill but makes no sense how can we watch cable but no wifi
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August 2023 by Martin Varela
Quick service, I’ve been here a few times to drop off equipment and never have had an issue. Very efficient staff!
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July 2023 by Thom Ianniccari
The store is fine but Optimum is a cheap & low tech company. FIOS so much better
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July 2023 by jordyn nelson
The associate that helped me in the storewas outstanding. The phone customer service department is awful!!!
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May 2023 by Kareem F
Optimum is the definition of an American monopoly that gives its customers the short end of the stick. Horrible Customer Service. For the longest time, they were the only internet service available in my neighborhood.I returned my equipment today and it has never felt better to be done with Optimum. Its an aging business that knows it and squeezes its customers for everything it can get. I now have T-Mobile internet at home, its faster, cheaper, and all wireless. Goodbye Optimum!
