-
November 2023 by Nikki Barile
EDIT : I ended up staying and walking around browsing- I was looking around to buy more stuff and I had already spent $50.; when a lady came upto me and started (very rudely) accusing me of opening something? And when I asked her what she was talking about she said (again VERY rudely) “just know we have cameras everywhere” I was like I’m sorry what?! Number one I WAS NOT OPENING OR TAKING ANYTHING!! and number two- even IF she had really genuinely thought I was opening something— the way that she went about it was WRONG. you need to CONFIRM THINGS FIRST before going and making accusations!!!! ESPECIALLY to a paying customer who was NOT opening anything lmao. WILD. When I told her I was not opening anything she all of the sudden changed her tune and started apologizing saying oh I’m sorry I found something you had put down and it looked open- YES BECAUSE IT WAS ON THE CLEARANCE RACK AND WAS ALREADY OPENED LMAO! Her manager ended up apologizing to me for her and said she would have a long talk with her. I really didn’t even want to get her in trouble or anything but that’s not right and someone needed to tell her that. So anyway, my great experience there has now been ruined and I absolutely will NOT be going back to that location. Sad because I was so happy and was really enjoying being there and browsing and once she randomly approached me all of her co workers hard work giving me that amazing impression of the place - was undone in a second. such a shame.(ORIGINAL REVIEW I LEFT WHILE INSIDE OF THE STORE BEFORE THE EDIT:)I came for a concealer and ended up staying to talk with Linda and Christine for almost a half hour. They were SO HELPFUL!!! And so polite and welcoming. I didn’t feel the usual pressure to buy something like you would at any “other” makeup stores, and that alone made me actually want to buy stuff lol. Christine took the time to explain their “last chance beauty” process and showed me where all of the racks were in the store. Linda took the time to show me a new concealer that I ended up purchasing over the usual tarte shape tape I would have usually come for. I appreciate you both very much keep up the great work!! HIGHLY recommend this location because of them!! Soraya was also very sweet and explained the pricing and what they offered for hair appointments. Thanks guys
-
November 2023 by Karen Marchione
Reid was very helpful in selecting products for my age & skin type. Then I found out he did this when he already clocked out!!! Wonderful experience!
-
November 2023 by Danielle Douglas
Reed‘s patience, expertise and commitment to finding the perfect product for you goes beyond what I’ve experienced in recent months at different locations.I’m so appreciative of his help and knowledge. Thank you ??
-
September 2023 by Aimee Balancio
Had an awesome experience with Kaylee today! She was super helpful and did an superb job with my haircut! She gave expert advice about my haircut and was super gentle with my hair! Kaylee was super friendly and fun to talk to while she was doing my haircut. She made me super comfortable and relaxed knowing my hair is in good hands! Thank you for everything and I would definitely come back soon! Definitely recommend going to her!
-
September 2023 by LeeAnn Guzman
i would say customer service is bad but honestly it’s non existent here. i went in to get a mac liner and lipstick and while i was squatted down (since they were at the bottom shelf) a short-ish lady with brunette hair comes and rudely says “can i help you?” and i just tell her i’m looking at the colors & she just stands there and watches me while i look for what i want. it’s uncomfortable and if she thinks i’m gonna steal id rather her say something. When it’s finally time for me to pay, the blonde girl COURTNEY at the register doesn’t even greet me or anything. Just “what’s your phone number?” and when she bagged my items, she might as well have thrown them at me because she definitely didn’t place that bag on the counter. No “have a great day” or nothing. SO RUDE AND NO CUSTOMER SERVICE.
-
August 2023 by kristal
My friend and I got our hair and makeup done and Kaylee was absolutely amazing! She made us look so good and helped us step out of comfort zone a little with letting us try fun makeup choices. She made the whole process so easy and fun and she was quick. Kaylee was patient and helpful to us as we figured out our looks and asked us how we liked everything along the way too which was awesome. She even pinned up my hair to help keep the curls as we had a long drive to the event. and she was right, our makeup lasted the whoooole night. She was wonderful! I would come back and definitely recommend to all! Thank you Kaylee
-
August 2023 by Rose Lepore
Had a amazing experience with Olama for color correction. From the minute she sat me in her chair until I left the entire process was what you would expect at an upscale salon but in the most warm, personable atmosphere. She was superb in her carefulness and her master expertise in color was outstanding. The transformation of my hair was truly amazing in one session. Looking forward to my next appointment. This is a definitely a secret gem in Bergen County.
-
July 2023 by Dawn Hlad
Visited on 7/15/23. The manager on staff is very rude!!!! Returned something that was $40 and the cashier said that the register is only allowing her to give me $6 in cash and the rest on a gift card back. She called the manager over and he just punched in some keys and mumbled something to her. She went on to tell me that she can only give me a gift card. This is not an issue really, It is just that I kindly asked the manager if I paid the $40 with one type of payment why is it only allowing $6 cash back. He rudely answered, without even looking at me, “cause you paid in 2 payments”, and turned around. I didn’t, but okay. A simple and kind reply would have been sufficient. Wasn’t fighting it, was just curious. Very rude!
-
July 2023 by Stacie Mitchell
I went for a touch up on my color where I met Kaylee. She did a great job and I love the color! I went back today and she cut my hair and suggested I do a conditioning treatment. Worked out great! Great service and I plan to visit the store again soon! Thank you Kaylee!
-
June 2023 by Melanie Espis
Kaylee is the best. If it wasn’t for Kaylee, I would never return to another Ulta. I’ve had so many horrible experiences a different Ulta locations until I found Kaylee. She has also become my daughters hairstylist after many failed attempts with other Ulta stylists. Kaylee is sweet and kind and takes her time. She is gentle with my daughter and works very well with her. I would highly recommend Kaylee to anyone looking for an amazing stylist. Thank you Kaylee.
-
June 2023 by Margarita H
If I could give zero stars I would.Made an appointment for Makeup not only did I sit there for 45 the girl that was at front desk never told the stylist I was there.The girl I had not only was rushing my makeup because her other clients were more important, I kept telling her I didn’t like my eye makeup or lipstick because I even showed her a reference picture..Long story short I looked like a clown when I was done, I was so upset I started crying manager came over and was super nice and apologizing her the girl’s mistake (but she shouldn’t be the one apologizing)She took the charge off, I left crying and went home and took everything off … never again will I ever get makeup application
-
June 2023 by Melanie C.
Ulta at Paramus Park mall- Kaylee is the best. Not only is she the best stylist I have ever had at any of the Ulta locations that I've been to. Before finding Kaylee, I was ready to give up on Ulta. I have had so many negative experiences for myself and my daughter until Kaylee. She was amazing with my daughter. My daughter has very curly hair and often struggles with her hair. Kaylee took her time, and was very gentle with her. She is so sweet and kind and it is a joy to see her every time we go. It has taken me years to find the right stylist for my daughter. I am so thankful for Kaylee and her skills, expertise and kindness. I highly recommend Kaylee to anyone. She is the absolute best and she is the reason I will continue to go to Ulta.
-
March 2023 by David Vasquez
I come to this location to shop with my wife, & today’s experience was horrible. Security guard (with a purple du rag) followed us throughout the store which me and my wife thought was weird.We decided not to purchase anything due to the uncomfortableness the security guard made us feel.As we exited he stated did you find what you were looking for ? Which is weird since we didn’t buy anything and we didn’t ask for help.So we kindly ask to speak with management, and this lady with short hair and super long nails said she is the store manager & that the security guard is suppose to ask everyone but we found it to be weird because the two customers who were behind us, security didnt question them if they found what they were looking for.Well we wont be shopping here anymore.
-
February 2023 by Charlie Tartaglione
Went to Ulta with friends because one of them wanted to buy something. Realized a lady that worked there was following us and staring at us. After a while she asked us, “Are you guys here to hangout or to shop?” We told her to shop and browse in a polite manner. She responded rudely, “Well this is to shop, not to hangout.” Do not go here if you want to be accused of doing something you’re not doing. Keep in mind my friends are Dominican and Asian.
-
February 2023 by Deena Abuawadeh
I was there yesterday ! Georgett was the most amazing hair stylist ever . She has hands of gold. I left the place looking like a fresh new person . Can’t wait to go back to her again!!!!!! Finally feeling myself .
