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June 2024 by Gia SH
One of my favorite store ❣️
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April 2024 by BLANCA SMITH
I definitely read all the comments and I think that I am not the only client who has had several problems with returns. I have never seen that one cannot return jewelry because one has to keep it. The customer service is terrible. There are some Dominican women, especially one named Amelia. They mistreated me a lot when I returned a steel and gold bracelet because I had an allergy in my hand. I called my colleagues to a room to express bad things about me to all of them. person who told me not to pay attention because he saw how upset Amelia was. Julie was a very polite and respectful lady.
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February 2024 by Sue Baek
Strongly discourage shopping here! Purchased a pendant, and tried to return it due to a defect, but Marisa, the salesperson, rudely refused, citing it as a sale item during a 15% off promotion. This, coupled with her unhelpful demeanor, reflects consistently poor customer service. The undisclosed return policy and insistence on an exchange for an equal or greater item without refunding any balance left me frustrated. For a better shopping experience, explore alternative options and avoid this store.
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January 2024 by Kola Thomas
The people unprofessional and no English im waiting for replace 2 months wasting of time this place
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August 2023 by D Kendrick
Great store! Wonderful customer service! Fun, friendly and fantastic shopping experience! Amo TOUS!
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July 2023 by Lillian Encarncion
It is the best Tous store I have ever visited. Amelia and Neila are the best as is Jenny. I recommend them ? they always help the customer and satisfaction is guaranteed. I have been a customer for many years and even when I am in PR I call them to make my purchases.
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June 2023 by Luz M.N
I’ve been shopping at this location for many years. I love their unique and quality jewelry pieces. Since the beginning my sales rep has been Jenny. She has gotten to know me as a client and knows what to recommend based on my likes. It’s always a pleasure to shop with Jenny. I dont feel pushed instead I feel like she is really trying to help me find a jewelry piece that I would love wearing for the rest of my life and pass on to my daughter. I’ve never had to return anything but if I need any repairs is never a problem.
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June 2023 by Paula Mesa
The two Dominican’s salespeople at the Tous Paramus store are consistently rude and nasty. They over price all the jewelry base on you looks, is not the first time that experience their negative attitude.
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June 2023 by mahalohachloe Park
The salespeople at the Tous Paramus store are consistently rude. I always experience their negative attitude. Most of the reviews about their services are overwhelmingly negative. It's surprising that I continue to see the same unfriendly faces year after year..
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March 2023 by Stephanie Keller
Not very nice ,not interested being charismatic with customers as a Spanish speaking customer ,they where speaking Spanish to talk about people ,they didn't know I knew spanish.we decided to leave
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July 2022 by Renee sarai Flores
I like this store but I don't like the store staff, they are people who serve you very badly. Before there was a woman named Jessica and she served very well. But this time I was assisted by other people who, from the moment I entered the store, saw me from head to toe and began to secrete and say things. two of them I don't want to say where they are from because then they say that someone discriminates against them but I was the one who was discriminated against because they saw me badly and I went to change something and they behaved very badly they told me that it couldn't be changed because why? I had a discount. But if I had gift tickets, it's supposed to be possible because they got very annoying and didn't change anything for me
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May 2022 by My Phone
Ive been here many times, unfortunately. Many times it was to get gifts for family. At one point I was helped by a salesperson name (I believe?) Jenny. She was very condescending and rude. I felt like she was judging me and didnt think i was actually going to buy it. But i did. Other times, the saleswomen here were very rude. I felt like I was in high school all over again. They were snickering at a customer. Texting instead of paying attention to customers. As others have mentioned, their return policy is messed up and unlike other stores for some reason. I bought the wrong thing for my sister in law and wanted to return it for the right thing but NOPE! Thankfully I liked the piece for myself. But it's just a forewarning.
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May 2022 by Sophia R
Today October 2 at approximately 7:00 pm I had an unpleasant experience, I bought a Tous mask online but it was huge for my face. My receipt says that I can return my product online or in the Tous store. I never imagined that after driving 2 hours to that store and clarifying that it was not the first time I bought there, I arrive asking if they can make me a return? A crazy woman screaming that masks cannot be returned I think that if this crazy had told me in a normal way that simply for hygiene reasons or COVID, you cannot make return, I would understand but I was in shock. I had planned to buy some earrings but after this obviously I will never return. Yenny Silverio and Terry always a pleasant attention nothing bad to say about them.
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October 2021 by Franchesca Paulino
Love TOUS and their attention with customers making sure they meet your expectations. Ask for AMELIA, she is amazing at this ?
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May 2021 by Gabriela Espana
Love it.Great experience for my first buy ,the girls are awesome .....
