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March 2024 by Vedant Baliga
Serena was so helpful and so kind to my wifeThanks so much!!
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December 2023 by heri herrera
I had bought two Matrix tennis bracelets from the same location about $500. the one I bought in the end of July the clasp broke in October after only wearing it about 5 times. I brought it back and they had Exchanged it for a new one. After just two wears the same thing happened and I decided to go back. The older lady (assuming shift manager) was called to assist with this problem... I was taken back when my 16 year old brother pointed out how RUDE and SARCASTIC the lady was being towards me on my concerns. She was talking to me like I was an idiot. All she did to resolve my issue was stick her nasty finger nail between the clasp that hooks the bracelet and gave it back to me and when I asked what happens next time it falls off and I don't realize it all she did was smirk and shrugged her shoulders.. I WOULD STAY FAR AWAY FROM GSP LOCATION!!!
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November 2023 by M A
Very rude management. Unwilling to help customers and refused to exchange my product which I was able to do at other location.
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September 2023 by Amanda Berenguer
Rude, stuck up and snotty employees. Do not shop at this location at all ! Some of them are disgustingly rude.
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August 2023 by Lori R.
I was in the store last week and a lovely lady named AJ helped me find everything that I need. She was friendly professional, and actually took the time to show me all the product. She is truly an asset to your team and I definitely will be back.
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June 2023 by Merve Karadag
I bought a bracelet for my friends birthday and the lady works over there was super sweet and helpful.
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February 2023 by Julie B.
Richard from this Swarovski location is AWESOME! The customer service he provided was amazing. I definitely know where to go and who I'll recommend next time I need anything from Swarovski!
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January 2023 by ILLUSIONZ AUTO
It's so interesting about the level of customer service you get when you come in the store and don't look like you have money. I came into the store dressed in my work clothes kind of bum looking as I work Outdoors but yet no one asked if they could help me and I stood there and I stood there with the white woman at the counter just looking at me awkwardly while she took care of other customers. To their surprise I was there to pick up almost a $500 watch that was a gift for someone. Never judge a book by its cover
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January 2023 by James T
Great store. So many great pieces. The employees are very nice and Richard was very helpful with helping me find what I wanted.
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September 2022 by Sam
This review is solely to acknowledge how amazing Andrea Polo was in helping facilitate all of our needs. You have gone above and beyond your necessary job description and for that I applaud you for your outstanding customer service. Your work ethic is hard to come by and it is a breath of fresh air. Thank you again for all of your help and I highly recommend anyone come visit this store with management as great as yourself.
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November 2021 by Google User
This review is solely to acknowledge how amazing Andrea Polo was in helping facilitate all of our needs. You have gone above and beyond your necessary job description and for that I applaud you for your outstanding customer service. Your work ethic is hard to come by and it is a breath of fresh air. Thank you again for all of your help and I highly recommend anyone come visit this store with management as great as yourself.
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October 2021 by Sydney Wilhalme
I came in with an issue with one of my rings and the store manager Andrea helped me. I was so upset when my ring discolored but Andrea took her time to help me try and find something I liked. She was very patient with me and beyond helpful. I was amazed with the customer service at the store. Andrea repeatedly told me she wants to make sure I leave with something I love not something I forced myself to like. I will 1000% be coming back to this location for any business. Thank you so much Andrea
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August 2021 by Olga Ria
So happy l was able to get the earrings l wanted ???So thankful to Paramus Location & ladies who helped me to find the exact pair l wanted by calling all the stores around the country to order it for me as it was an old collection.
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April 2021 by Lily Chu
I love Swarovski, great place and nice people
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February 2021 by Mariana Pulido
I really enjoy visiting the Swarovski store at Garden State Mall. It's nice to always be greeted with a smile. The staff is courteous and always willing to help. They never hesitate to show me what they have in stock and are even willing to find an item in a different location or on the website. If you are looking for great customer service, I highly recommend visiting the Swarovski store at the Garden State Mall, even if it is out of your way, or there is one closer to your home, it is ALWAYS worth the trip.