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September 2024 by Catherine Smith
I had a very expensive bike overhaul done a few months ago at the Paramus shop and I’m very disappointed. The bike was supposed to be cleaned up so I guess it was but it looked just the same. More importantly the bike doesn’t change gears easily and the gears sometimes slip. This was never a problem before the overhaul. I was told that my bike was in bad condition and not safe to ride, which was probably accurate, but with the gear problem I no longer feel safe or comfortable on my bike and I did before. For the amount of money the overhaul cost I expected better.
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August 2024 by N. Patel, DDS
Have been REI member for quite some time. We have been there multiple times and being helped very nicely.
However today we went in and we are very unhappy with Isabella's customer service skills.
Marcela at shoe section was extremely helpful and nice.
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August 2024 by michael pastacaldi
I bought a Thule car storage unit there, and after the second use, the key broke off in the lock. They then told me that the keys not covered in the warranty, despite the fact it is now unusable. I escalated and spoke to a manage to no avail. Buyer beware at this store, and I am not going back.
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August 2024 by Julianne Brown
Wallace from the bike shop went above and beyond to help my dad fix a bike for his grandson! My dad was raving about how well he was treated and how accommodating Wallace was to make sure his grandson got his bike in time for his birthday. We could not have been happier with the service!
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July 2024 by Rich Goldberg
We were given 2 electric bikes and needed to get a hitch carrier. We were pretty perplexed despite doing some research before hand. Fortunately REÍ had a great selection, and the associate who helped us, Marc Ayala, was outstanding. We thought we were going to buy from a local bike shop but he was so helpful we bought it from REÍ, and added several other items. Plus I love that they can assemble it free for a co-op member. And the return policy and way they stand behind their products gave us added confidence.
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July 2024 by Sajjad Mohammad
Kyle the young handsome salesman from Virginia took his time to help me find the perfect pair of superfeet insoles, I work long hours and am on my feet all day. He also recommended the bed possible shoes for me. I recommend his services with REI and I admire his skill in multitasking.
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June 2024 by Spark FPV
This guy Kelly steps in front of the lady at the counter that was already issuing my return for my 150$ worthless sleeping bag. On the first night camping it gave up. Kelly has an attitude that seems a bit off he wasn't a leader more like a boss, when I asked if he was in charge he said "me", but then I was told the actual manager comes Tuesday.
This is an example of how people abuse their power they think they're in charge. I am sure this guy Kelly is hitting on the coworkers using his "power" , why would he interrupt my return. She never called him, he just stepped in. Kelly is a very weird guy with an attitude.
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June 2024 by Janik B
Always great customer service. It is a pleasure to shop in that shop.
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June 2024 by Amy Arensberg
This store does not have as large of a selection as some of the other locations, but it is still a nice store. As usual, all the staff are friendly and helpful. There is also plenty of free parking right in front of the store.
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April 2024 by Kathy Zucker
My father was a boy scout troop leader. He gave me survival training as a child in the woods of New York, New Jersey and Pennsylvania. When I was in high school I started shopping at the REI in lower Manhattan. I am always looking for waterproof gear options, and they had an excellent selection. When it came time for my family to hit the road for fencing tournaments, I came to REI Paramus. There, I found collapsible camping stools, hiking shoes and a rooftop carrier with rails perfectly sized to fit my car.
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April 2024 by Leon Hayward
REI’s corporate sight may say that well-behaved pets are welcome, but they are not at this store. Wish I’d have known that before I drove the half-hour from my house. I guess the lesson learned is to always call ahead and see if local policy varies from what’s on the web.
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March 2024 by Stuart Schorr
Love the staff at REI Paramus.
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March 2024 by Norman Solomon
Great place. Knowledgeable, caring staff. Prices comparable to most quality outfitters. Special sales and coupons; and membership entitles cooperative participants to a yearly rebate on all purchases. Plus a year to return any product purchased, used or not, as long as the usage is reasonable. Ya gotta go.
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March 2024 by A Leferink
Lovely store. Even on Saturday so much staff available to help you finding what you need. Everybody is super friendly. Great assortment. Compared to the Manhattan store this is a different world where it’s tough to get support as it’s always too crowded. Store is too small to serve the population. I’ll be buying my outdoor gear from here instead of downtown.
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March 2024 by moravska777
Been an REI member for 20 years, and never had a bad experience until I came to this store. The store manager was rude, dumb, and condescending. I asked to return my water bottle because it was leaking, and her response to me was that I shouldn't carry my water bottle in my purse. Complete idiot. Do not go to this store as long a woman wearing a Disney shirt is managing it. She is clueless.
