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December 2023 by Crystal O.
I just realized they didn't wash my car today! It's the main reason I drove half hour each way. There's an option for them to come to your house but there no car wash, so I said fine I'll go there for comp car wash after the $600 for oil change and two filters. They couldn't even give me a print out of were my levels were at the machine was broke. No water, WiFi didn't work and no bagels like they used to. Syncing Sirius from 2 to 3 is over $200 for a simple thing. After I had to explain with email proof how to do it as they acted like they never heard of it. If you promise a comp car wash upon booking the day before it should be performed! I have to follow up every little thing to make sure it's done properly!!! Their service voicemail had you on hold for several minutes just to say their mailbox is full.
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September 2023 by Dan M.
Where do I start? I've been charged more than 12,000 dollars for servicing over the last 5 months. I would pay more than 2500 for a "simple fix" and they would return the car to me but a day later, the same problem.Did they fix it for free. No, I "needed something else done." Another couple of thousand dollars. Their mechanics make many mistakes, as well. I don't know if they test-drive cars before giving them back but it sure doesn't seem this way. My advice is a different dealership if you choose to take your car to a dealership rather than an outside mechanic
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August 2023 by Brian P.
I recently bought a used truck and noticed some issues when I got home. I brought it in to customer service and the service manager had a condescending attitude towards me because I look young. He was nasty and said they would look at it. He wouldn't let me show him the issues and just wrote them down. Clearly he wasn't listening because when I picked it up he gave me more of an attitude and said they found nothing. They didn't look at what I told him to, said there was nothing wrong, and they left grease all over the windows!! Now I still need the issues fixed. Horrible experience and the service manager did not care at all to help. What is the point in buying the extended warranty if they don't fix anything at all!! And I brought the truck home from the dealership like that!!!
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May 2023 by Jeff G.
5 star review for all American ford. You guys are the absolute best. Nothing ever goes wrong. Im always happy!
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April 2023 by Mark D.
Where do I start the worst experience at a dealership. Purchased my truck from an out of state Ford dealer because all American wanted 5k over sticker price for the same truck. When I got my truck home there was a factory paint defect in the fender. Took it to all American fordnin Paramus for them to paint it under warranty. Was told on Friday march 31 to drop it off and it will be ready the following Friday this is a truck I have only had for 5 days at this point. Next Friday April 7th came and went and nothing got a call the following Wednesday April 12th that the sticker for the fender came in and it didn't work and now it's on back order everywhere for a sticker and they have no clue when it will be ready I called fired corporate and made a complaint and the following Wednesday April 19th that it will be ready and delivered to my house Thursday. They delivered Thursday and the fender was all bubbles so was the sticker there was overspray on my doors the bed moulding was popped up and uneven with the body lines and there was green painters tape left on the part they painted. Refused delivery they took and back and assured me it will be fixed and dropped off Friday. They dropped it off Friday when I was at work came home and literally they did nothing but wet sand the fender and fixed none of the other things from the first time. Saturday i went to the dealer and spoke to the owner to be cursed out by him in front of his staff and told never come back here you didn't buy it here we should have refused the job. I'm playing games because I asked for the truck to be fixed right and detailed afterwords for a 3 week wait and having it sent back 2 times for crappy workmanship. The owner belittled me in front of his staff and said we have no choice to make it right but you will never come here again after this and your not getting shit extra. They picked it up Monday and told me it would be ready same day so I took a vacation day from work and by 3pm I heard nothing and called and was told sorry we have to order a new moulding and it might be ready tomm Tuesday April 25th Tuesday came and went and nothing got a call Wednesday April 26 to tell me it's ready and they won't bring the truck to my house again I have to go in person and pick it up. So they close at 5pm and I get out of work at 7 and they said the owner said that's the only way I will get my truck in person. Had to have my 71 year old dad get it for me since I work till 7. Moral is don't go to this dealer they are terrible.
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February 2023 by Ginny O.
Just leased a 2022 Ford Explorer XLT and the entire transaction was seamless. Thank you to David Campos (sales) and Anthony Girratano (sales manager) for all of your help. Would highly recommend All American Ford. Could not have asked for a more professional and comfortable experience.
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November 2022 by Annette S.
A nice clean dealership with attentive personnel at every encounter. I purchased several cars her and recently bought out a Lincoln lease. The transaction was seamless and easy. I did bring in my Lincoln for an oil change and was in/out in 1.5 hours. It was a rainy day so I didn't expect them to wash the car as one would get at a Lincoln dealer. A week after the buyout I returned to pick up new registration and plates and that was also an easy and seamless experience. I drove around to the service are and the attendant changed out my plates and I was on my way al within 15 minutes.
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June 2022 by Carlos V.
The service is horrible, the representatives are not friendly, purchased a car from here what a mistake, sold me a repaired car for brand new, stay away from this place.
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April 2022 by Zacharias L.
The service center is horrible. I brought my expedition in last year due to clicking noise, thry looked at it supposedly for an hour and could figure it out. Then an hour later, they most likely blend door actuator. I already knew it was the blend door actuator based on feedback from friend. Lol. Then they quoted me a ridiculous price due the complexity of the job. The part costd like 100 bucks but charged like 15x for labor. It was a Thursday and I needed the car back on Friday for weekend trip so I said just do it. I picked up the car on Friday, and of course, they call me right before closing. I take car home and realize they did not put the lower dashboard covers back on. Wtf! Had to go back on Monday to get the covers installed. No apologies or anything. Then my ac has been going on the fritz since they touched it. I will never go back. Stay away, find another service center. The one in Hackensack is no better, find a non Ford service center.
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March 2022 by James A.
Let me start off with that I dislike dealers, especially car dealers. Cars should not be this expensive. I did have a nice experience, but I will my automatic bias against dealerships lol! I went here to test drive an Expedition for my new work car. I needed a larger SUV for the long road trips my family and I take. I also test drove the Ford Edge. Eventually I went with a completely different car brand altogether. The test drive was very nice, the salesman was very helpful, and he actually took the ride with my wife and I. He recommended roads around the area to get the best experience. All in all, the SUV was very nice, but was a little too much out of my price range for me... They also wouldn't give me as much as I wanted for my vehicle. My wife and FiL both love Ford, I'm not brand loyal in the slightest lol! I want a affordable SUV that has some nice bells and whistles, and gets me from A-B. All in all, we really did have a very nice experience here. The staff was very friendly and attentive. I really have no issue with them. I just wish vehicles didn't cost an arm and a leg...
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March 2022 by Nancy S.
They rip people off by telling you what they will give you on a trade in, then put a different amount on the paperwork and then didnt give us the Ford rebate, unfortunately I trusted them, my fault for trusting them. Their newest TRICK is raising the MSRP by $15,000 or more even after Ford Corporation told them not to. They are the biggest bunch of thieves. You know that saying...."Buyer Beware "??? Well here you go they are the perfect example.
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January 2022 by Noel M.
HUGE LET DOWN IN SERVICE As a Ford customer the amount of disappointment I had experienced at this dealership needs to be written about. I dropped of my truck at 9:30 am to be serviced for an oil change, recall on the door handles/locks. A wheel alignment was recommended to me as well so I agreed to get that done. I left my truck there and when to work. At 5:15pm I called to see if my truck was ready, at that time i was sent to voicemail. Quickly after I received a text message asking if it be okay for them to keep my truck overnight. I responded no and shortly after I received a phone call. To my surprise I get the news that no work was done on my truck. Turns out that parts needed to be ordered to take care of the recall issue which is understandable but the fact that not even the oil change nor the wheel alignment was done. The lack of communication and level of professionalism was the most shocking. I had to rush to pick up my truck as they close by 6 pm. When I got to the dealership the service adviser named Jennette explained to me that no work could be done on the recall as they needed to order the parts. I was mostly annoyed the way my truck was left there all day not being attended to.Her explanation on why my truck didn't receive and oil change or wheel alignment was lack of staff. I was very disappoint but gave this dealership the benefit of the doubt. She told me she would call me when the part come in. It is now 2 weeks later and still not one attempt to communicate what is going on. I get all my oil changes at a ford dealership and because of this experience I had to take my truck to Valvoline as a quick fix. My impression of Ford has been tarnished by this experience because I didn't feel as though I was treated as a valued customer. None of the services I booked this appointment for were taken care of.
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January 2022 by Mel D.
Saturday November 6th, it was a regular day like another, I was just looking around and I will never though that this day I will buy a new car. (My wife and I are so picky and hate making deals on the same day). I came to the shop it was around 10am, I was welcomed by Sebastian, he showed me and walked me around to the parking lot where some of the cars I had interested were parked ( Mustang Mach-E). I saw the car that could have potentially fit our budgets and needs, at this time Bastian directed to me toward a Sales Person "David Campos". Again I really didn't want to purchase anything yet, and not a car over $50K without putting any thoughts on it... David Campos was super friendly and welcoming, after a little while I noticed that he was French! Magnifique!!! Since I am coming from the same country, we started the negotiation in the Moliere languages. Understand that I didn't get a better deal because of my French citizenship lol. I felt absolutely no pressure during the negotiation, no trick or weird hiding fees into the Mustang that David was pricing to me. It was just a pleasure talking about cars with David Campos without any of the usual tactics selling nonsense that people are experiencing in dealership. Mustang was over $55K on the MSRP and I had a trade in as well. After having a test drive (the car is amazing by the way, my first electrical car) it was time to make an offer and probably closing the deal. I have a Mazda 3 fully loaded 2018, 55K miles (Caravana was given me 17K for it.) All American Ford Of Paramus offered me 16K. I asked Mr. Campos to have a check of the full value of the Mazda since I didn't want to put any money down. The manager and financial adviser told me that it would takes over 5 weeks to get the check, after transferring of the title etc... It took us over 8 weeks to get our " We owe you" Check from the dealership. ( The only downside of the entire process was the communication after a few weeks to get this check back) As you all know with the heavy shortage we are currently experiencing for cars in the US market. All are sold over MSRP, I really don't know why I got a MSRP price offering. (The price I got was the sticker price without any extra fees). End of the day, I left with a brand-new Mustang at sticker price and a check for my trade in. Thank you David Campos and All American Ford Of Paramus.
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December 2021 by Ed V.
First of all they marked up the 2021s right on the windshield he said it was an issue of supply and demand what a bunch of jerks the guy didn't the salesman didn't understand the options barely could understand him speaking very heavy accent no help at all do not recommend them at all terrible salesman also Ford is rated low lots of recalls too bad
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September 2021 by Linda T.
This is a real bait and switch dealership, absolutely no customer service. This is the poorest excuse for a Ford dealership I have ever seen. Would not go there is they were giving cars away. This is a true example of why car dealers are the subject of so many jokes.
