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March 2024 by Lee S
The team at this FedEx office really went above and beyond for me when I found myself needing signage extremely quickly. So grateful!
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October 2023 by Elizabeth John
Efficient, effective, clean and very friendly location. Needed to drop off a package that I already packaged and had a qr code. I was able to scan the code, drop in bin and got a receipt without waiting on line. It was awesome. I also ordered post card prints via Canva but It didn’t come out as expected. The PRINTING CUSTOMER SERVICE IS AMAZING! They asked me to send them the pdf directly and they helped me get what I initially thought I ordered. Thank you very much to BARBARA FOR ALL YOUR HELP!
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September 2023 by Richard Marton
I am very happy with Fed Ex at this location. I needed to ship a package from USA to China. Customer service was great. They helped me fill out the paperwork every step of the way. The process was smooth and seamless. They have plenty of workers there to help. I will continue to use their services.
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April 2023 by Zach Murphy
Shipping artwork across the country and Barbara was incredibly professional and helpful. A great, stress-free experience.
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February 2023 by Raven J.
The staff at this location are always helpful, quick shipments and printing! Thank you.
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December 2022 by Vin Gold
Do not use their new self service kiosk for important packages. The receipt it provides states it cannot be used to confirm package dropoff.We dropped off a package at 430pm at the self service kiosk but tracking did not update. Called the store at 730pm for assistance and told us to wait another day for tracking to update.1800 number hangs up on you for requesting a live person for issues with tracking a package.
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August 2022 by LZ
I was one of the first customers to walk in today. There were three employees present, two were helping one shipping customer and the other seemed like she had just arrived. I waited for 20 mins before anyone even acknowledged me. I go here pretty often but I'm considering not coming back.
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August 2022 by David King
Great location - Excellent / knowledgable staff. Best location in North Jersey.
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August 2022 by A C.
1 star for overall customer service at this location.I will start by saying I've printed here for special occasions in the past and have had pretty good experiences with a gentleman who works there.A few days ago I went in with a USB of items I wished to be printed and I was VERY clear in my direction that I wanted matte finish on all items and even showed an example of the poster board finish that was a small sample at the register. I was assured this would be met by the woman who rang me up. She even went over to the assistant manager (who seemed incredibly uninterested and miserable) to clarify a thing or two and told me it would be ready the following day.I went back the following evening to pick up my items. To my surprise, the poster board was shiny and glistening in the light. It was now the miserable assistant manager who was ringing me up. I told her that I exactly stated I wanted a matte finish on ALL items, most particular the poster board which I again pointed to the sample at the register.With her miserable demeanor she tried to explain to me that they "laminated it as part of a bundle."I told her the words "lamination and bundle" were never mentioned during my purchase and I reiterated that I wanted nothing shiny which is exactly what lamination would do!!She asked if I could wait 30-40 minutes for the machine to re-print it although I could not so I decided to return the next day for pick up of all my items. An inconvenience to me of course since they couldn't get it right the first time! I should have clarified at this time what the cost difference would be, assuming lamination is more expensive, I figured my total would be lower when I returned for my final pickup!I returned today to pick everything up, and a lovely woman started to assist me. Everything was looking good until I asked for an explanation of what I was paying for since the total was the same. She tried asking the asst. manager who was hardly giving her co-worker the time of day. She nearly acted as if she was bothering her with my question. After a few moments the asst manager decided to give me the time of day and came by to answer my questions. She was incredibly unhelpful and seemed to almost not want to explain my purchase to me. Truthfully, I was in awe of the entire experience. I clarified she was the asst manager and asked her if I could speak to the manager. She told me I would have to come back on Monday. Annoyed, of course, I rhetorically asked her how often she expected me to keep returning to this store!!?!! And proceeded to tell her I would be calling on Monday to report the overall bad customer service and her poor attitude and service recovery as asst manager.
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June 2022 by Randi P.
I can't say enough about this particular location of Fed ex Office. Everything from the printing quality to the customer service is top notch! I work and live closer to another location and I had horrible experiences. They are very accommodating, friendly, and knowledgeable! If you need anything printed - please use this location!
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April 2022 by Shaik Abdul Cader Shaik Dawood
Went on a Saturday afternoon. Not too crowded.The drop was easy as I had the shipping label ready.
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March 2022 by Jay C
Woman was very polite and luckily had boxes that I could use to ship from. I would use this store again
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December 2021 by Joseph Clark
Great, great customer care. I use their printing (and shipping, of course) all the time.
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December 2021 by El Guapo Q.
I wanted to send a package and the counter representative told me he couldn't accept it because the box wasn't closed. I don't have packaging tape and I didn't realize FedEx wouldn't put 18" of tape on a box for me. UPS does it all the time without a complaint. I paid extra to send it UPS.
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October 2021 by i love avocadós
Great, HelpfuLL place and Chris the manager goes Above and beyond to help you:))
