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June 2024 by Andrew Sabiel
When I went Into FedEx, the one guy at the counter kept giving me and my mother looks because we had “ Dangerous goods” and instead of the guy being very nice about it saying oh, I can help you to find another store. He gives me and my mother a face, and says that he cannot help us, and he was just very nasty to me and my mother.
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May 2024 by Esther Choi
bad customer service skills
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May 2024 by Kaitlyn Aversa
Associate was extremely rude. The pick up truck driver was outside waiting until 6pm to leave, I get there while he’s still waiting outside. There’s a woman being helped and another associate just hanging out. When I’m waiting on line to drop my package off that already has a label, the driver comes in to say “that’s it?” And I asked him if he could take the package I was holding as it was ground and it was a ground truck. He says it needs to be scanned. All of a sudden the associate decides to help me as it turns to 6pm. When I asked if I could bring this to the driver, he said no because it’s passed 6p. Proceeded to argue with me that I can’t bring it to the truck driver because he shut the back door already. I said by the time he spent arguing with me, I could’ve given him this package. The associate said “come earlier next time”. Is this how customers are treated?
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April 2024 by Mike Fox
The team at FedEx Office in Paramus is outstanding!
Tommy went above and beyond to help us out with a print job that was needed very quickly. His professionalism and excellent customer service was amazing, and this will keep us coming back!
Tommy, thanks for everything!!
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March 2024 by Lee S
The team at this FedEx office really went above and beyond for me when I found myself needing signage extremely quickly. So grateful!
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October 2023 by Elizabeth John
Efficient, effective, clean and very friendly location. Needed to drop off a package that I already packaged and had a qr code. I was able to scan the code, drop in bin and got a receipt without waiting on line. It was awesome. I also ordered post card prints via Canva but It didn’t come out as expected. The PRINTING CUSTOMER SERVICE IS AMAZING! They asked me to send them the pdf directly and they helped me get what I initially thought I ordered. Thank you very much to BARBARA FOR ALL YOUR HELP!
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September 2023 by Richard Marton
I am very happy with Fed Ex at this location. I needed to ship a package from USA to China. Customer service was great. They helped me fill out the paperwork every step of the way. The process was smooth and seamless. They have plenty of workers there to help. I will continue to use their services.
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August 2023 by Harsh Shah
A bunch of confused and useless people.
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April 2023 by Zach Murphy
Shipping artwork across the country and Barbara was incredibly professional and helpful. A great, stress-free experience.
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February 2023 by Raven J.
The staff at this location are always helpful, quick shipments and printing! Thank you.
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December 2022 by Vin Gold
Do not use their new self service kiosk for important packages. The receipt it provides states it cannot be used to confirm package dropoff.We dropped off a package at 430pm at the self service kiosk but tracking did not update. Called the store at 730pm for assistance and told us to wait another day for tracking to update.1800 number hangs up on you for requesting a live person for issues with tracking a package.
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August 2022 by LZ
I was one of the first customers to walk in today. There were three employees present, two were helping one shipping customer and the other seemed like she had just arrived. I waited for 20 mins before anyone even acknowledged me. I go here pretty often but I'm considering not coming back.
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August 2022 by David King
Great location - Excellent / knowledgable staff. Best location in North Jersey.
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August 2022 by J C
Woman was very polite and luckily had boxes that I could use to ship from. I would use this store again
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August 2022 by m j
Great, HelpfuLL place and Chris the manager goes Above and beyond to help you:))
