-
January 2024 by Robert
The people there were very rude. One of the employees snapped her fingers at my mother-in-law. They were so disorganized. It took a long time to get out of there as the employees were slow checking them out.
-
December 2023 by Sandy Wang-Zameer
The first time I walked into Chicos in Paramus park mall and tried a sweater on. It was a bit too loose so I wanted to order a smaller size online. I went to store customer service to ask if I can do the return in the store, just in case the smaller size doesn’t fit then I will accept the loose fitting. To my shocking, the cashier was extremely rude and impatient to answer my question! Who does she think she is?! There are a lot of stores where I can do the shopping these days! If you want business, you better improve your service! I was planning to order a sweater online but now , after having such an unpleasant experience with Chicos, why would I do business with Chicos! I will not shop at Chicos!
-
July 2023 by Amanda Senior
Some things never change. Walked in this small store today with my mom and grandmother, planning to shop. Zero hospitality in this store, but some things never change. Thankfully I usually shop at a different local Chico's with great staff. It's like they are maybe expecting to close and just don't care or can't be bothered. Could be an age thing since they were a lot older and may have thought I wasn't seriously thinking of purchasing a few items. Still no excuse. We walked out and I told my mom we'll visit the Chico's I shop often.
-
July 2023 by Cheryl Jaffe
Sad to say, no one even acknowledged me when I walked into the store even though they did look at me. I will not be returning here.
-
June 2023 by Amanda S.
Wow! Terrible hospitality. Basically non existent even though it's a small store and there were 3 staff members no waiting on any customers. Not a hello, nothing. Crazy thing , this is still how this same spot is 10 years later. Was thinking of buying a few things, but never here.
-
May 2023 by John Scott
Staff was really not very helpful and we found the sizing confusing.
-
March 2023 by Charles Koegler
Staff was great helping my wife find something for a baby shower
-
June 2022 by Agatha Toomey
I tried making a return and not aware of the 90 day time limit on returns, I was treated very rudely. The garment on the counter was shoved at me and I was nastily told that I couldn’t return it. All she had to do is very calmly say this is over the return policy timeline.
-
April 2022 by Camille Baldo
Needs more Petite and more up to date styles
-
January 2022 by Diana Rattazzi
Great staff, easy returns and they offer to ship.
-
October 2020 by Margaret Kurnov
I am very grateful to Samantha and Ruth (Chico's Paramus Park Mall, Paramus NJ store) not only for their outstanding Customer Service, but for their kindness, honesty, and concern for customers that goes beyond the shopping experience. I've been a loyal Chico's customer for years, this brand makes 70% of my wardrobe, and it served me well when I had much more weight on me (forgiving and stylish), and when I lost much weight (formfitting and even more stylish), but my recent experience made me appreciate Chico's service much more. A few days ago my wedding ring slipped off my finger when I was shopping, I did not know where I lost my ring (a very valuable item from the material and emotional perspective), but when I called Chico's I've leaned that they found and kept my ring safe in hopes to return it. Samantha, Ruth, I am forever grateful! Your are excellent professionals and wonderful persons...
-
September 2020 by Jeannie G.
Nasty, unwelcoming and obviously hate their job. I've been a passport member for years, I love the clothes, but, I will never step foot in this Chicos again. Beware, passive aggression abounds here. Uncomfortable shopping there, and this was the first time I've experienced this there. Go to Ridgewood or Tice's stores for a more comfortable shopping experience.ti
-
July 2020 by Robert Hartmann Sr.
Worst customer service ever. Manager Al very discourteous & doesn’t care about a customer injured in the store. Never shop here!
-
July 2019 by Lorraine Vane
Carmen is correct....I am caucasian but I have notice inappropriate behavior towards people of color....take a look in the mirror people...do you think you're a good person?
-
June 2019 by Maria Rosario
Friendly and helpful
