Car Rental in Paramus, NJ

“We had great customer service from Samantha P. She was friendly, attentive and she ensured that our rental went perfectly. We rented a very specific type of vehicle and it was ready and waiting for us at the specific time. Both pick up and return went smoothly and we were billed the agreed upon price with no hidden fees. Highly recommend Samantha P. and this location in Paramus NJ on Route 17.”

“MAKE SURE TO READ THIS!!!!

I was very hesitate on booking with Budget when I went on a business trip over the weekend due to the horrible reviews. So I decided to not book and went to the front desk when I arrived. Unfortunately they didn’t have any cars so I ended up booking with hertz. But it doesn’t end there.

For my flight back home, it ended up getting canceled, leaving me stranded at the airport. I was able to find a flight back home from Charlotte so I ended up booking the flight and went quickly to the rental desk. I went straight to the Budget desk because I know they have the lowest rates and I spoke to Austin. I asked him if he had any cars that I can take to the Charlotte airport and he said they had many. He allowed me to book online to get a better rate and even upgraded me at no cost from a coupe to a suv. I was able to get to Charlotte within 70 minutes and to my surprise I was only charged for the hourly rate, instead of the daily rate, a significantly lower cost.

All the negative reviews are due to no cars or no one at the front desk. The airport just moved all the rental agencies to one central location and all of the agencies have a lot more cars. So hopefully those issues have been resolved.

Also word of advice, don’t use a third party company to book your rental. Just book it straight online on the agency’s website. It’s the lowest price and will ensure you will get a car.

Thank you very much Austin for making a bad situarion, into a pleasant experience.”

“We had a great experience! I had ordered the car online and the pick up was so easy. I wanted to exchange the car for a larger car and they were very accommodating. Super friendly and great service!”

“Not only have i been here once but twice. i rented a car from here and the calm setting when i walked in was amazing. i walked in with four people in front of me and even though the floor was packed but the manager and the employee greeted me. they also took great care of me through the whole process and even was patient enough to wait for me while i was on the phone over all great service and i will be writing another review once i get there names.”