“Everyone complains about poor service but I'd like to highlight some exceptionally good service.On November 4 I went to the Paramus NJ store to purchase foam insulation boards and rent a vehicle to transport them. First I signed up for the rental then went to purchase the product. I faced disappointment when the boards were not in the location they were supposed to be and store staff had to locate and them and bring them down from a high shelf. Then I had to check out the very bulky items. The process took time and I was on the rental clock. But what could have been a frustrating experience was turned pleasant by the friendly and helpful store staff. I was especially impressed with the tool/vehicle rental staff who noticed the purchase delay and reset the rental clock before I even asked (I was told it is policy to allow consideration for purchase time but the staff tracked it without me having to make a fuss). Now it looks like I'll need to purchase a dishwasher soon. Paramus HD is now #1 on my shopping list!(BTW I got an email for the survey but I was busy, and before I had a chance to fill it in, the survey expired. Seems to expire after 7 days - not enough time for people busy with their projects!)”
Building Materials
“Everyone complains about poor service but I'd like to highlight some exceptionally good service.On November 4 I went to the Paramus NJ store to purchase foam insulation boards and rent a vehicle to transport them. First I signed up for the rental then went to purchase the product. I faced disappointment when the boards were not in the location they were supposed to be and store staff had to locate and them and bring them down from a high shelf. Then I had to check out the very bulky items. The process took time and I was on the rental clock. But what could have been a frustrating experience was turned pleasant by the friendly and helpful store staff. I was especially impressed with the tool/vehicle rental staff who noticed the purchase delay and reset the rental clock before I even asked (I was told it is policy to allow consideration for purchase time but the staff tracked it without me having to make a fuss). Now it looks like I'll need to purchase a dishwasher soon. Paramus HD is now #1 on my shopping list!(BTW I got an email for the survey but I was busy, and before I had a chance to fill it in, the survey expired. Seems to expire after 7 days - not enough time for people busy with their projects!)”