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August 2023 by Bridget
Been going to this place for years and never had a problem until this year. Had a contact lens exam and the doctor inquired about my prescription strength. Since I could not remember it off the top of my head she proceeded with the exam and she prescribed me a lower strength despite me indicating I’m happy with my current prescription. Come to realize by a customer service rep, the doctor had access to my previous year records and did NOT review my file and prescribed me a significantly lower prescription. I contacted America best to request a correction since my current prescription and strength is working for me. They only have 4 time slots for follow ups appointments during business hours and only have one doctor at the facility. Checked the online calendar for the upcoming week with multiple time slots available yet refused to offer any flexibility for a follow up appointment which was due to a doctor’s error by not reviewing my chart during the exam and not pointing out the discrepancy on my prescription strength. I Only come to this place for a contact lens prescription due to insurance constraints, but by this point would rather not waste my time and pay out of pocket at my local eye glasses place in Wyckoff for customer service and flexibility.
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July 2023 by Lee
Very affordable glasses that are less than half the cost of larger chains like LensCrafters or Pearl. The only downside is the two week wait for the glasses to arrive.
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July 2023 by Amanda S.
I brought my daughter here for an eye exam and the exam suppose to be $59.00. They have 3 different machines in the room and tell you that if you want your eyes checked for cataracts or check for glaucoma it's extra. It costs 59.00 to stand by the door and put your hand over your eye and tell them what you see. So don't come here expecting an eye exam for 59.00.
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June 2023 by Steve Palestini
It was for me a good experience. Quick and easy. Reasonable price. Got the eye exam, new glasses, contact lenses mailed to my door. Highly recommended!
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May 2023 by Luke Zottoli
Not going to lie I was concerned this place was going to be bikers or too cheap to be something more than a waste of time.Omg do not judge a book by its cover (price) best eye doctor I’ve ever been too. I was in and out in less than 45 minutes. It was affordable super clean and a surprisingly great collection of frames.The eye doctor herself, I forget her name, but will never forget her. She was so sweet and knowledgeable and caring. I’ve literally not stopped talking about this place my friends are tired of hearing me.You’ve made a customer for life.Thank you!Best,Luke
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April 2023 by Patricia Rose Labazzetta
I went with my daughter & Grandbaby who is 4yrs old. I needed new eyeglasses because mine were broken. Called & got an appointment right away. The testing done by the technician were well done. She was very understanding & pleasant. I saw the optical doctor right away & she was also very understanding & pleasant. The testing she did was through & done with accuracy. Picked out 2 beautiful pairs of eyeglasses that will be ready in 1-2 weeks. Being a diabetic & in my 60's, I was treated perfectly!!
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April 2023 by Midge Lefanto
I thought the visit with the Dr was very good. Pre doctor the testing room was just ok. The attendant appeared like he didn’t want to be there. I also think two weeks for trials to come in is a long time . But as said Dr Patel was very good!
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April 2023 by Cristina F
Easy to make appointment/ eye exam was quick and affordable -it took about a week to get my frames - thank you!
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April 2023 by Mirjana K.
I've been to two other NJ locations & they were not as great as this one. I recently moved to the area & found this one was closest. I came in a little later for an emergency check up/exam and upon completion Dr. Patel did her best to make sure I get into an ophthalmologist right away. The exam took a little longer but the staff and herself made sure I would get seen ASAP. Just wanted to write a good review and say thank you for caring about us!! :,) **I was able to see an ophthalmologist the next day after my visit!!**
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February 2023 by Franklin Lopez
Great costumer services. I went today to pick up my glasses. What a wonderful staff. Very happy with the service. The office is clean and didn’t have to wait to get my eye exam done. My glasses were ready in one week. Had a good experience. Thank you for all your help definitely 5 stars ⭐️
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February 2023 by Eddie Lausell
I was tested over a week ago,ordered two pairs of glasses and no one has reached out to let me know if my order is ready for pick-up not likely to do business with you again.
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February 2023 by Kathy Iappelli
Horrible. The girl with the attitude answering the phone at the Paramus location should look for a job where she does not have to speak to people. Bad customer service. Be aware of your surroundings when you are answering calls with customers waiting there. They hear everything.
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December 2022 by Lauren Bloomer
The Paramus location is super nice, I won’t go back to my old optometrist’s office, he’s over priced. AB is great, I’ve only gone twice, since I get my free eye exam through AB and plus with my health insurance. This time I bought another 2 pair of glasses ? they weren’t the house brand, I also brought with me a new pair RayBan sunglasses to have them put my new prescription in them. When I paid for my glasses, the price was what would have paid for one pair at my old optometrist’s office and I bought brand name at AB, I got Adidas and I fell in love with how light weight they are and, I also got a pair of Oakleys, these too were very comfortable. I’m never going back to my old optometrist’s office again.
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November 2022 by Venancio Santiago
Krystal at 35 plaza Burgen , Paramus was extremely professional and knowledgeable on what was I needed. Thanks for having people like Krstal on your staffing!
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September 2022 by laura zachary
No air conditioning. Little fans pointed at every employee but no consideration for the customer. Bathroom filthy. Lacking friendly customer service. I had a great evidence a year or so ago but not so much today
