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December 2023 by Maria R.
There is an African American young girl at the customer service counter who told me the money gram machine was down. She has done this to us several times. We come in and she tells us the machine is down. We came back in 5 minutes later and there was a different employee at the counter. We asked for money gram and he said "sure!" Which means that the machine was working and the girl just didn't feel like doing it. She was taking to a group of employees so I'm guessing she didn't want to be bothered.
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December 2022 by Reuben H.
On 12/13/2022, I was at the Walmart in Old Bridge-Rt#9 to do some maintenance on my vehicle. While I was there, I walked up to the window and texted my wife to let her know where I was and snapped a photo of my vehicle on the lift. An employee told me I couldn't take pictures of my vehicle in the service area. I then asked her where it was posted that pictures are not allowed, and she responded, " it's the store policy " I said if it's not posted, then it's not against store policy. She then called a manager, and then things got out of control.. The male manager was Arrogant, Nasty, and tried to talk over me and had a bullying attitude. He also stated I couldn't take pictures, and I advised him to show me where it's posted ,and he couldn't. So I called Walmart Corporate and spoke with an employee there. I asked him if Walmart has a policy about not taking pictures of my vehicle while it was in the service area, and he said No, there is no policy against taking a photo of my vehicle while it's in the service area. He apologized for my bad experience and stated he would file a complaint on my behalf on that store and the manager. As I was about to leave, the manager had the P.O. waiting there, and he tried to bully me again in front of the P.O. I advised him that I had already spoken to Walmart Corporate, and there was no policy against taking a picture and that I was fine doing it. The manager then made a stupid remark. He said " when one of his employees feels there's a hostile work environment I must address it" My response was " How did I create a hostile work environment by taking a 2 second photo of my vehicle in the service area, then walking away? " His answer, " well, I have to address my employees' concerns " in his cocky and arrogant voice. I then advised him to stop lying about a policy that doesn't exist. And, I advised him that I am a recently retired P.O. of 30 years, and I've dealt with a lot of people, and I know a bully when I see one. Unfortunately, many employees want to push their beliefs on people which are not policy or law, just feelings. I walked away and said a prayer for the Officer and all involved in that unnecessary incident, and continued about my day.
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August 2022 by James A.
The wife, kids and I came here on our formula adventure day recently! My wife tracks the formula shortage like CRAZY! She has a few websites alert her whenever our kids formula shows up on shelves. She ordered a few from a few Walmart's across northern NJ. Then one day. We did it! We went to like 6 all over the place to pick it 1-2 at each of them... For those of you that do not know, there is a massive formula shortage across the US. A plant somewhere was forced to shut down due to 2 kids dying from the formula made there or something. Every parent went crazy, over bought like crazy. Our president then sent millions of cans of formula to the border to share with Mexico for some reason... While kids here could not eat... But I digress. This was one of the Walmart's that my wife pre ordered from. She walked in, got the 1 that she ordered, she saw that they had more on display. She was limited to 5 small ones which last 2-3 days. She got them. I walked in after, got 5 more. This is about a months supply. All in all, a decent Walmart, we didn't spend much time here, just quick in and out!
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May 2022 by Lora C.
The people who work here are quite rude. lines are long and the store is always a mess. If you can go to a different location it may be the best bet.
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April 2022 by Nicole B.
I purchased tires online from Walmart website and brought to Walmart on Route 9 in Old Bridge to have them installed. When I went to pick up my vehicle, a couple of rims on my car were damaged. I brought it to the attention of the manager Hector who proceeded to say it wasn't his machine. I never said it was a machine it could have been from the lack of care handling rims. I proceeded to make a report with the corporate office , to which I was informed by the manager tgey would review the video. Well low and behold no video could be located. I was not compensated at all for the damage to my property because there was no video. To say the least the manager Hector is absolutely horrible. He can use a class on how to just speak professionally with customers. I would never bring my vehicle there again. A bunch of liars.
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December 2021 by David S.
After several tries at another Walmart these guys took great care of me and got me right in for my oil change. The whole crew back here is really cool . I'll definitely be coming back .
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July 2021 by Anthony G.
The Indian guy that's always at the self checkouts is always so rude. I accidentally went to a card only register and I literally say "oh excuse me this definitely can't take cash?" He pretends not to hear I repeat and he says angrily "can you read????!!" Referring to the small sign I didn't notice and I didn't say anything back. He goes "u read???!!" And makes an obnoxious reading motion. What I like to wonder is why this particular group of people aged 50+ get a pass for being rude af? But if the situation were flipped and I were the service person I'd be treated like absolute garbage.
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May 2021 by C P.
What a depressing dirty place. The Walmart website shows a product is available in store and guess what? Not avail. And unless you want to get verbally assaulted, don't dare ask an associate if they have a particular product. The screech that came out of this persons mouth was equivalent to slowly killing a parrot. What a miserable person. Many shelves continue to be empty and for the one item I did find, I give one star because they have self check-out!! I didn't have deal with another worker!! Otherwise they would get Zero stars. That's the only positive thing this location has. Self checkout!
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January 2021 by Maria A.
Please don't go to this Walmart for their optical services. I took my daughter for an eye/contact exam. She has been wearing the Equate brand for a few years. I heard that this brand was changing but they said no, it was available. I ordered them. After 6 days, I called and they said no they didn't come in. At 9 days, I called and the guy who answered the phone kept putting me on hold. Very rude. Finally, the manager came on. He said they don't have that brand anymore. Said I would need to get another brand. Almost the same prescription just a slight difference in the BC. He said I can come in for samples. I was very upset that nobody called to tell me this. That they would have let me wait and wait even after I paid for them. Again, avoid this Walmart Optical Dept.
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December 2020 by Mike H.
The main store hours say until 11pm. The hours for pharmacy, pickup, etc are different and its clearly stated on the website and in the store. What is NOT clearly stated ANYWHERE, Is that customer service leaves at 9pm. So I loaded 3 big heavy items in my truck and drove there at 945pm and then found out. When I asked the keyholder why, he said "its always been that way" - ok maybe its tribal knowledge but how does a shopper know this? Even more curious is why "always been that way.." doesn't illicit or provoke thought, like "hmm why ARE we doing that!? Maybe its wrong!?..." and be the spark for change/fix... Also i stood there 15 min before anyone cared, during covid and now i have to load/unload truck with a bad back 2x more, plus be subject to covid again. Walmart gave me a label insufficient to send back a BIKE by maiL (usps lol) or id call fedex to come pick up at my home..
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July 2020 by Ptrk83 A.
Summer. July. Let me stop by Walmart to pick up a bathing suit since my pool is opening up. Isn't that what's it's good for? A quick purchase that doesn't require going to a big department store. Me - Excuse me, do you know where I can find men's bathing suits? Clothes Department Worker - We don't have anymore. You can check over there (points in a vague direction). And this now confirms it that I have officially zero need to ever step foot in another Walmart again. Off to Target.
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June 2020 by Henry G.
I purchased a 2.5 pound pkg of ground beef at the Walmart on Rt 18 in Old Bridge, NJ on 6/6/2020 - discovered the meat was spoiled when I got home. Attempted to return the product as well as a separate purchase of children's clothing, to the same store the following week - was told they could not accept the return until after restrictions related to the Covid 19 pandemic were lifted. Returned to the same store again on 6/20/2020 and was informed I should request a credit or return label online. Found no such information on Walmart's website and called their customer service people this morning - 6/21/2020. Initially was told that I should received an email within an hour. Upon receiving no email I called the customer service people again - this time they informed me that they could only process return labels for Walmart.com purchases but not for in-store purchases and that I should contact the store directly. They provided the same phone number for the store that appears on the receipt. The automated message on the store # has a few options - the most pertinent option was for other - which no one answers after multiple attempts. BE VERY CAREFUL SHOPPING AT WALMART - DO SO AT YOUR OWN RISK
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May 2020 by Michael A.
Totally misleading as I reside in Staten Island and their website clearly stated that they had five boxes of cereal that my children wanted. They would not or confirm over the phone and said I had to come in and they have to paying $16 for the toll only to find out they did not have any in stock. I've never been to a Walmart in my life and I never will ever again. Don't believe what they put on their websites as it's pure propaganda and that's why they're not allowed in New York City. I even asked for a manager to give me a rain check and they said they could do nothing at all. I had my children with me and I mentioned how much money I laid out between tolls and gasoline just to get to the location because it stated clearly on the website that they had five items in stock(see photo).. you have been given fair warning
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March 2020 by Kay K.
The pharmacy staff is excellent especially the 2 ladies that were at the window tonight. Our doctor called in urgent medications right at closing time and they took care of us. Thank you for your compassion I know the feeling of wanting to go home after a long day. Amid this COVID crisis they came through close to closing. THANK YOU again!
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December 2019 by Amar C.
Pharmacy Manager Shah is awesome and whole pharmacy staff great work guys keep it up!