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September 2024 by John Zap
One of the best experiences that I've ever had in a car dealership.
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September 2024 by G C
I get a positive service experience maybe 2 out of 10 times. They are my local dealer so i try to give them business however i am always let down. service staff is mostly lethargic, no urgency to make sure needs are met. They won’t honor warranty work for you unless you bought the car from them and they will go so far as lying about delays and parts in hopes that you forget and go elsewhere. They also block bad reviews on Facebook. Stay away there are plenty of other dealers.
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September 2024 by Aileen
Marlen is truly great. Very happy to have had him help us out in our first experience at Ford. The best man to go to!
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September 2024 by Brandon O'Brien
Very professional and helpful in getting me the exact car that I was looking for. Highly recommend!
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September 2024 by Stephanie Golden
Jamie Thalor was awesome! The staff at All American Ford welcomes you in like family. Jamie made the leasing process quick and easy and we would for sure recommend all family and friends to All American. Great experience! Second time coming back for another leased vehicle.
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September 2024 by Vincent Dimino
Incredible experience from walking into dealership to driving off with my new car. My salesperson, Marc, was knowledgeable and very accommodating. Their prices are also fair and completely transparent, unlike many other places that just try to pressure you to get you in a new vehicle.
Highly recommend purchasing a vehicle through them.
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September 2024 by Scott Stehlgens
Salesperson edward was informative and patient was all my questions,
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September 2024 by melinda brent
Thank you for a pleasant experience in buying a bronco!, your staff. Marlon, frank, George, Joe, very nice and pleasant to do business with, thanks again, melinda brent
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September 2024 by Anna Dee
Absolutely terrific Services as always......couldn't be happier....... highly recommend to anybody. My 5th car with All American. Thank you Gennaro and Andrew for making me extremely happy? you guys rock!!!!!'
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September 2024 by Margaret Caivano
I bought my SUV to this dealership's service department because my engine light was on. The service department told me that I needed my computer replaced. They charged me $2,550.00 for a rebuilt computer & labor.
They had my SUV for three weeks and told me that they received a bad computer and had to resend it back out to be fixed... Than another week went by and they called me and told me my SUV was fixed. I went to pick up my SUV and the engine light was still on. They kept my SUV longer and told me they had to send out the computer once again for another repair. Than they told me I had sensor issues or something with my fuel system was causing an issue and charged me an additional $1,150.00 for parts & labor to fix it. Than they called me a few days later to tell me my SUV was fixed and to come pick it up.
Driving home, my SUV started making a taping sound. By the time I pulled into my driveway the noise was really loud and I called Ford. I was afraid to drive it back because of the loud sounds it was making. They sent a tow truck to pick it up and brought it back to their service department. Within a few days they called me with a 3rd new problem with my SUV... They claimed that my rare timing chain "just happened to break down" when I picked it up from their dealership. I brought this SUV new 14 years ago and ALWAYS maintained it... never missed an oil change and never drove it over 75 mph since I owned it... Their service department refused to help me and I feel strongly, that they took advantage of a single woman.
I was told the Service Department Manager's name was Doug McHenry. I left two voice messages for Doug McHenry and I received no return phone calls. I spoke with his assistant, Brooke Ancona and she just insisted it was not their issue and appeared to be very bothered by my phone call! They towed my car back to my house and left me with a non running vehicle.
I spent $3,700.00 on my SUV to fix an engine light and got back a car with a serious mechanical issue after they had my SUV in their possession for eight weeks.
I have been an owner of a Ford vehicle since I was able to drive and have owned and bought new 5 different Explorers in my lifetime... this dealership is by far the most unprofessional dealership I have ever done business with!
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August 2024 by David Hintz
This is my third Truck I’ve leased at All American. They just do things differently at this dealership compared to most and I never feel like I’m being hustled.
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August 2024 by Frank Bertucci
I was greeted at the door immediately. Test drove two cars, no pressure. Gave me a fair price for my trade in. Picked the car I wanted gave a great price on that.
Totally professional low pressure atmosphere. Every one friendly and courteous.
My sales person took a lot of time with us and made sure we were comfortable with our deal.
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August 2024 by Jim Tumbleson
Great experience. Everyone was very helpful and we are pleased with our lease. Highly recommended if looking for any product in the All American family.
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August 2024 by Kevin McGlynn
They gave a great price on my tires for my Ford Fusion. They were very helpful with identifying another problem I had and corrected it timely and very reasonably priced.
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August 2024 by Caren Chacko
Donna was fantastic
