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June 2024 by Naj
I've had only a few experiences at this dealership/location, but they have been very helpful each time! Most recently, I brought explorer here after another Ford dealership completely screwed me up by leaving my engine oil cap off! I only brought my car to the previous location because it's so much closer to home, but that was a mistake! Ford Corporate organized All American Ford to do an inspection for safety of my car afterwards as I was feeling very nervous. I told Ford Corporate that I only trusted All American Ford to inspect my car so they arranged a service with the service advisor, Paul. Paul heard the entire situation and had one of his guys fully inspect my car and also write a report for my records. Paul was super professional, thorough, and empathetic towards my situation. They were also honest and pretty quick with the service/inspection. He also completed it free of charge. Paul was so kind to my son who has special needs, and also shared some personal inspiration. All American Ford is far from me, but I'll only take my car here for service moving forward as it's the only Ford I trust with my explorer. Thank you for your kindness, efficiency and the quality work you guys do here! -Najah
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June 2024 by Gary Lozovsky
Very good. Friendly, knowledgeable people,nice environment. Dog friendly.
So far I'm very happy
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June 2024 by Madeline Stewart
Everyone was professional and courteous. My car was ready when they said it would be.
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June 2024 by Gene News
i bought the car from this dealership, the roof crossbar got tangled in a carwash and got detached they did not warrantied it. If I happen to put a roofbox and put let says 180lbs in it and run it on a highway that would be more disastrous as obviously the screw was only 2-3 threads in the nut. At the same day of the maintenance, my wife noticed a bump/sratch on the left front bumper when they showed us the check-in picture that portion of the picture has a reflection of the car infront and the rep Elizabeth would not do anything about it even she cant proved that the bump was not there originally.
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June 2024 by Dex Blackman
Service Department is Great!! Liz is always Professional & Courtesy,
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June 2024 by Anne Stults
Very efficient- got job done in the time stated.I'll be going back.
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June 2024 by Joe Johnson
Quick service turn around and everything was a smooth transaction. No problems and everyone was polite and happy to talk with.
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June 2024 by Donald Catanzaro
First purchase of a Subaru from a life long Toyota family… Amazing dealership with awesome sales and finance associates as well as service department that also does home visits for service appointments.
HIGHLY RECOMMEND
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June 2024 by Teresita Arzadon
Brought the car for tune up for planned travel was recommended maintenance services
had a car loaner,,, a video was showed on the work progress which I think is nice and the completed work was explained thoroughly
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June 2024 by Christine Day
Always a great experience. Staff is very professional and always helpful and knowledgeable. Katie is always a delight as well.
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June 2024 by John T
Great service and very courteous. I was impressed.
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June 2024 by Maverick R.
Service Department is okay. There is lack of consistency when it comes to them. Sometimes the service and customer care is spectacular and other times it's a trainwreck. Communication is heavily lacking. The Service Manager Ryan and Tech Advisor John are solid, and have great interpersonal skills with customers.
Tech Advisor Mike is just insecure and incompetent. He also uses profanity when talking about customers to his "peers." Definitely not the person you want to have behind a customer service desk (especially not the first one when you walk in). He is so horrendous and unprofessional that his colleagues have to pick up the slack for his bad attitude and lack of knowledge.
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June 2024 by George Tamsula
The service on my RV was great. I started working with Renee in January and she was a tremendous help. Great job Renee!!!
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June 2024 by David Kase
As usual everybody was very nice service was good I have one complaint and that the surcharge added to the bill. I feel after spending so much money now for oil changes of that which has been increased quite a bit why do you have to have another four dollars another generation.Services: Air & cabin filter replacement
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June 2024 by JWC Lawncare and Landscaping
Excellent service. Great communication along the way!
