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August 2023 by Laura P.
The salon owner is the most unprofessional woman! She is awful & treats her customers like trash! Learn how to communicate better & learn some customer service. DO NOT take your dog to this place!
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January 2023 by Melissa Doherty
Love Golden Paws! I’m a first time dog owner and my Mini golden doodle Ozzie is a bit anxious. After trying a few groomers we found Golden Paws and have been going every 6 weeks for over a year now. Ozzie is excited to go in and loves Susan and her team, they are so sweet with him and he looks beautiful when I pick him up! I appreciate the scheduling here so much, knowing that they do not overbook and your dog will get their full attention, so I completely understand and even appreciate the schedule policies! Highly recommend.?
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December 2022 by Melissa D
Love Golden Paws! I’m a first time dog owner and my Mini golden doodle Ozzie is a bit anxious. After trying a few groomers we found Golden Paws and have been going every 6 weeks for over a year now. Ozzie is excited to go in and loves Susan and her team, they are so sweet with him and he looks beautiful when I pick him up! I appreciate the scheduling here so much, knowing that they do not overbook and your dog will get their full attention, so I completely understand and even appreciate the schedule policies! Highly recommend.?
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December 2022 by Vithoria Teixeira
I love Golden Paws! My dog looked amazing after her appointment, and we gave Susan total creative freedom with her groom. I highly recommend you bring your dog here, they are great workers who treat the dogs with so much care and compassion.
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December 2022 by GMT Robertson
The worst groom we have ever had anywhere. We tried Golden Paws a few times. As background, our dog is groomed, washed and brushed on a regular basis. Each time we have taken them to Golden Paws, they did not listen to our request not to cut down the whiskers on her face to tiny stubs and to leave her tail alone. Instead, each time, her face and tail were shaved down (whiskers down to the stubs). You can make a request, but at the end of the day, this place is going to do what they want with your dog regardless of your requests. The rest of the groom, each time, was uneven and choppy. The grooming, customer service and the attitude of this business needs serious improvement. We recommend taking your business elsewhere.
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December 2022 by Alison Silver
Always a pleasure to work with Golden Paws Boutique. Extremely kind and professional an easy place to feel confident in utilizing for your most precious possession … your dog ❤️?❤️
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December 2022 by Michele Glover
I really love and trust Golden Paws ! My dog seems very relaxed there …. I feel very confident and comfortable using their business grooming services ???!!!
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September 2022 by Jaime S.
I had an awful experience with the owner Susan. She was extremely rude to me and handed my dog back to me without being groomed saying that " she is too much". I then called her to have a call Conversation about what the issue was and she hung up the phone on me I'm all about supporting local business as I use to own one in the area but this was very disappointing. I don't think she is happy with what she is doing and clearly doesn't know how to communicate in a kind manner with customers. I wouldn't suggest going there to have your pet groomed.
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August 2022 by Christine Novak
care of dog was okay, however, wanted to cancel appointment, I sent a text message and left a voice mail message prior to the appt., owner called later to ask where I was and very coldly admonished me for canceling events do happen and I am not a child
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December 2021 by Jackie Kripaitis
Golden Paws always does a great job with Sadie. They take their time and make sure she is comfortable. She always comes home looking beautiful. Susan is knowledgeable and points out any problems she sees developing, helping to eliminate them before they become serious. Love Golden Paws.
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December 2021 by M Philip
Golden Paws is a great grooming salon. They consistently do a terrific job on my dog, and the store is clean and well-run, with a nice selection of quality treats as well.
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December 2021 by tate link
Amazing customer service, you can tell they really care. Nice, clean place with healthy options as well
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December 2021 by Megan Chopay
Golden Paws takes a $25 non-refundable deposit when you book a grooming appointment for your dog. If you don't fill out an information form within 48 hours they will cancel your appointment (which they did) and keep the $25. I clearly did not follow said rules (there were circumstances that caused us to have put this on the back burner), and my dog's appointment was cancelled (still a month before the actual appointment date). Upon calling to reschedule I asked they resend the form and they said they will charge me another non-refundable $25 fee - so that is $50 dollars before I've stepped foot in the door.Their policies are obviously strict, regardless of circumstance, and if they need my $25 then they are welcome to that. That said there is no excuse for rude treatment of their customers, maybe the receptionist or owner was having a bad day, but the customer service was awful and I've never spoken to a more aggressive receptionist - at a dog grooming salon no less. I've also had my dog groomed at multiple places and have never encountered such a policy, or heard the words 'terms and conditions' repeated back to me so many times in one call. It is sad that is how they choose to operate with little to no personal touch, or empathy at Golden Paws, and that is not a place I want to have taking care of my pup.
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June 2021 by Eric Wiener
They really care!
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December 2020 by Brianna Nicole Franciosa
My pups love going to golden paws for their spa days and all the yummy treats!
