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May 2024 by Karen Finkelstein
Costco is the best place for eyeglasses and sunglasses! Took my prescription there, had a wide range of frames to choose from. The staff are pros who can help pick the frames that fit you and they have high quality stuff at affordable prices. Takes just a few days to come in and they will fit the glasses and adjust them for you. All around excellent service. Thanks to Claudia and John for their expertise and guidance.
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September 2023 by Jim Foster
Great glasses with really Great Service.
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August 2023 by Ting T.
Worst Costco experience! The checkout lady missed one item on the bottom of the cart, I didn't realize that because 1. I don't work there, not my job, Also, I was very excited about the new roast beef sandwich and went to order one right after the checkout. The gentleman at the door found out the missed item, notified Gina the supervisor and Gina took my card to process the missing item. This should be a simple solution, but, she never came back with my card. Like 10 minutes later, some other worker told me to move out of her way, I had three cases of drinks on the cart, plus other things and pinned to the wall by the door. You are not trying to help me by telling me to move. They missed an item in my cart, took my credit card and have me stuck against a wall. Nobody apologized. They just keep pushing me around. Meanwhile Gina never came back with my card. So I had to leave my daughter and go find her. I found her chit chatting with the customer service cashier. One transaction really should not take long, there was NO ONE on line. I then asked her what's taking so long, she said "sorry, she's doin it!" No Gina, she wasn't doing that because you were chatting with her, otherwise it would have been done after 5 minutes! Then I really don't want to wait any longer for her incompetence because I can get the Coke Zero from anywhere. So I told her to keep the item, so I can move on with my day. Gina then threw the receipt at me, and I asked for my card back, Gina said, "she's giving it to you! " no Gina, she wasn't giving it to me, otherwise I would not have to ask for it. Gina then angrily yanked the item out of the cart like how a mother takes the child's toy away when the kid is on time out. Gina does verbal irony fairly well because her attitude was clearly not sorry! This is the behavior of a Costco supervisor?!?! Note to Gina, this is not the 1980s, and you are not Snooki from the Jersey Shore. I don't need your "sorrys" because you are a Costco worker, I need you to do your job! Your cashier made the mistake, hurry up and fix it, stop giving me excuses. I'm not here for your drama. You need lots of training on how to service your customer! Note to Costco: please train your supervisors! Costco does not have the best prices, but I enjoy shopping here because of the quality of the service. I don't mind spending more money on things here because of the good experience. Please don't ruin that for me and don't ruin your good reputation. Roast beef is very dry.
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April 2023 by Linda S.
I love my hearing aids, they are synched with my I-phone- I never need to fiddle with them at a restaurant.Lauren is a professional!!!
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March 2023 by John S.
Always there when I need stuff for a big party. We love especially the ribs, shrimp and salmon with crabmeat. Awesome!
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April 2022 by Clarissa K.
4-23-221:30PMCame here with my sister as she was in need of a new hibiscus tree. Her one from last season has been in the house all winter and it needs a friend lol. Once you enter the door there is the plants inside the front doors. Tons of plants and trees you would think you were at a nursery. Than we go in the store and she gets a couple of other items. It looks a lot different than my store in South Florida. This one noticeably had the plants which were extreme as well as outdoor play equipment. I forgot about those days when you relished the couple of months when you can use these things outdoors. My sister was happy with the tree we picked out. In fact after I went home she went back looking for another one but they were all gone. That's how it works at Costco no matter what the location when you see it grab it because it will be gone.
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March 2022 by Sandra M.
Today I went to Costco picked up a fresh piece of Salmon with some other things when I got in the car my husband asked what is that smell. After having Covid I have a bad sense of smell. I took it home cut it into 7 pieces to freeze felt a bit slimy. Later that night my daughter opened the freezer and said what is that smell. I guess I will take the 30 dollar lose. Thanks Costco. Very disappointed
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July 2021 by Fran V.
I Love this Costco. So much nicer than the Hazlet store I used to shop in when I lived in monmouth county.The employees are polite and helpful and the store is well stocked. They have lots of organic products, good selection of organic fruits and vegetables and I found tofu there the other day. I do wish they sold alcohol though.
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April 2021 by Kevin B.
Used to love shopping here. Totally turned around. I had a horrendous experience there today. Their manager BERATED me about the chicken bake that i had just purchased. I pulled my mask down to take a bite and she literally screamed at me in front of a crowd of people. Not worth the hassle.also not the spectacle of deals they have the reputation of being.
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February 2021 by Chris H.
I really wish these stores would break their departments into different stores for review purposes. I really like this Costco. I wish it was closer to my house. But their tire shop is an absolute disaster.J don't understand why running a tire shop is such a difficult endeavor yet here we go again. The only smooth part of the entire transaction was my credit card clearing payment. They dropped the ball in every way possible. Literally.I couldn't order tires online so I called and was told I had to order them in person. I left work and drove out to them and the guy said he needed to see the car. It was for my wife's car so obviously I didn't have it. I should have walked out when the guy in front of me was upset because they had screwed up his tire pressure sensors. Hindsight. They screwed mine up too.So how many trips does it take to get tires on your car at Costco? For me? It was 7. Seven days of leaving work early. Seven trips out to ocean township. Uncountable hours as they tried to figure it out.They destroyed one of the rims and didn't say anything. Odd how tires go flat after they drill valve stems out. Yes, drill into aluminum. They did that. Then couldn't figure out how to get the spare out of the car. Told me I didn't know what I was talking about when I told them how to do it. Then just wandered off. Someone will figure it out, right? Yeah, me. I did it. And I was literally minutes from mounting and balancing my own tires. You thought BJs Tires was incompetent? They're tire geniuses compared to Costco Tire.I can go on and on. The bottom line is it was an awful experience, worse than BJs, believe it or not. So the moral of the story is if you need tires, do yourself a favor and call Tire Farm in Howell. You can thank me later.
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December 2020 by Diane S.
This is the Costco closest to my home. I have been going to Costco so long my card says Price Costco on the front and shows a picture of my newly married 26 year old self on the back. I am now 59 and I have been a member all these years. Costco helped my family afford more and we even used it on our vacations all over America. We have purchased almost all our cars from Costco. Do I recommend Costco? A resounding yes! Every Costco has its own personality and while you will find similar core products at each it is an adventure to find things that are unique to each one.
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December 2020 by Camila de Paula
I took my grandmother for an eye exam. after getting her glasses she notice that the prescription was not right. I contacted the office the same day to let them know and the asked us to come back for another exam. because my grandma depends on me, we has to rescheduled the appointment multiple times. all the times I did rescheduled I was never told that she had to come back with in a certain time. at the point, only 2 months after her initial exam they told me was too late and she would have to pay for another exam! I can say we never coming back!
