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September 2024 by Choose HappyGratitude
Our family is extremely grateful to all the staff at The Wood Stove and Fireplace Center! We were referred to this company by our HVAC Contractor, Ray at Foster’s Services.
After numerous CO2 alarms and inspections by the fire department and gas company, no one was able to determine the source of the leak. We needed an immediate inspection and Kathi was able to get us a very quick appointment. The technicians Richie and Sergio arrived on time as scheduled and were quickly able to determine the cause of the CO2 leaks. The photos show how the improperly fitted ductwork/flue left gaps and was not sealed properly airtight in our attic.
Thank you so much for being wonderful at what you do. Keep up your good work!
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September 2024 by Brian Oconnor
For the second time having my wood stove to be cleaned for what ever reason soot came into the house wife is pissed never will use them again not happy
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July 2024 by Karen “Karen T” T
They were great in helping me to select the correct fireplace for my home. The service is response is fast, courteous and knowledgeable.
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December 2023 by Patricia N. Izzo
They were excellent. Add providing me the opportunity to buy a new fireplace Remote Starter...However. They do not install the fireplace starter so I did not purchase it from them......I was hoping to get the name of someone who would install it or have them come to my house and install the remote control. Fireplace starter what they were unable to help me with that..Everyone was pleasant but I walked away. Unable to purchase what I needed and get the service that I needed to get my Remote fireplace Starter.......What good is it to drive all the way to Oakhurst and purchase? A fireplace starter set end have no one to install it..Patricia Näder, CEONavista Enterprises
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August 2023 by Gary Frost
Mike is a jerkoff rude and way over priced trying to charge me a contractor that recommends them for work 20% over list price
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July 2023 by Susan Settenbrino
This is truly the best store ever! They have amazing gorgeous products and most importantly they treat customers very well. They are very caring and good people.
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May 2023 by Suzy S.
Mike the owner sent Mark to my house to check the attic to make sure the flue would be able to go through the attic. Mark was very nice and answered all my questions and was knowledgeable about wood stoves. He said someone would contact me from Sales in one or two days. Four days later Mike called and was trying to talk me out of the stove I wanted for some reason which I thought was kind of strange. I told him I wanted the stove anyway so he said he would send me a quote. I EM'd him so he would have my EM address. I then had to send a reminder EM. But I never got the promised quote after the phone calls, emails and Mark coming here. What a big waste of time and disappointment this was. For this reason, I don't recommend this company.May 2023
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April 2023 by James Green
They were excellent from initial consult, assisting me with the permit process for installation and their crew that came out to complete the install were quick, no mess and on time. They helped me patiently with the remote and unit operation (I got a gas Jotul stove) until I was comfortable. I also appreciate that they didn't try to upsell me things I didn't want or need...I recommend them and you won't be disappointed.
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April 2023 by Rabid Beagle
These people installed my wood burning stove several years ago and they did a fantastic job. They replaced an existing stove and also lined the chimney. They did an amazing job and we're professional and courteous throughout. The only complaint I had was one of the installers stole a part of my old stove and they wouldn't give it back. I was selling the old stove to offset the cost of the new stove and it made it harder to sell without the missing part.They also cleaned my chimney several times and, again, they were professional and courteous. They actually messed up my gutters but I never called to report it but they also didn't steal anything, so there's that.
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October 2022 by David Beegle
Don’t contact them unless you bought your gas fireplace from them. They only service if they installed
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March 2022 by Fred G.
I went there on a busy Saturday afternoon and only needed a rocker switch. Mike helped me like I was buying the most expensive fireplace in the store. He was fantastic! He called me on Monday and found the switch I needed. Most places would have said, we are to busy today or not cared. The Wood Stove & Fireplace is a professional establishment and Mike is fantastic.
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January 2022 by Salvatore Gerbino
THE WORST EXPERIENCE EVER!!!!!I called to find out if I could get a technician to assess the condition of my radiance gas stove, and service it if it needed . I was told that because I didn't purchase the stove at their store they could not provide any service. This is the Dealer approved by the Manufacturer for the stove I own. It came with the house when I purchased this home. I have been in the service business my entire life, never been treated so poorly. I guess they do not need any new customers, I was even thinking of purchasing a new one!! This is a major purchase as these stove are very expensive ( $ 4,000 ) Never heard of a legitimate business that turns down customers!!STAY AWAY FROM THEM !!!! THEY DO NOT DESERVE NOT EVEN ONE STAR . THEY DESERVE A ZERO.
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January 2022 by Elisa S. Avery
We bought our Woodstove from them a few years ago and since then have always received the best service! They are very knowledgeable and professional. Special kudos to our salesman Josh who guided us through the purchase and installation and for always going above and beyond, even years after. Also thanks to Charlie and Joe who just did a great job during the annual service visit. We highly recommend the Woodstove & Fireplace center!
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December 2021 by Dan D.
I called for repair, they said "we're only taking calls for appointments from customers who purchased from us, we're too busy", asked for another business, was told" we're not allowed to recommend anyone else " then lied and said "all of our competitors went out of business". Bad mojo, bad karma, bad people.
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December 2021 by Martin S.
WOOD STOVE & FIREPLACE CENTER is highly recommended for maintaining and correcting fireplace issues. I strongly recommend Mark Smith, one of the managers. I've seen some bad reviews as well, but, I found Mark to be well versed and competent on fireplace operation. Most important, he was honest about what was needed to correct my fireplace problem and only replaced the parts that were needed. Highly recommended for that alone.