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“Matthew was amazing. He was alone with a very long line and phone ringing back to back. He handled it extremely well. His patience and kindness is the reason I will now come to this location for all my needs going forward. I am truly impressed with his professionalism and ability to handle the stress that comes with what I witnessed him handle with care. -Maysa”
“Miguel was a pleasure to speak with. I was at their UPS Store in Teaneck NJ requesting some information regarding mailing a package. He was very knowledgeable and I was completely impressed with his professionalism and customer service.”
“Today I came into UPS with my visually impaired mother to make an Amazon return. Ash, one of the employees were quite friendly and welcomed us into the store right away. She then walked us through the steps on how to use the amazon return machine and was very patient with my mother as she had many questions about how to do it on her own. The customer service from her was amazing and it was a fast process to do the return. Thanks Ash!”
“When I was in the parking lot at the UPS Store with a 67 lb package, a UPS driver saw me struggling. The driver walked over and picked up the package and carried it into the UPS store for me. Although he was a uniformed UPS driver he was not an employee of the specific UPS Store I was going to. It was very thoughtful and memorable for that driver to have assisted me that way. I love UPS.”
“This is a new location and I like it! There is one guy who works so well and is very friendly and helpful! Wish he had more support though! Otherwise, great experience!”
“I often go to this store to drop off my Amazon returns. Few times have shipped items from here too. Very friendly staff. Try their best to help customers as much as possible, some of the regulars they know by name.
Store is kept clean. Has a lot of foot traffic from local customers. Alongside shipping, the store has lots of other services like packaging, shredding, engraving, copying, printing, and mailboxes. A lot of stationary items are also available for purchase.”
“Great UPS location! I come here for all Amazon returns and shipping services. They are fast, friendly and knowledgeable. They even have treats for the kids ? Thank you to Eric and David!”
“I drop off packages several times a week and have always enjoyed the friendly staff. It's nice to see the same staff as it's personable. Been going here close to 2 years and always pleasant. Wish them lots of success”
“This store is good if you need anything with swift service they’ll provide it for you. I went there to get some documents faxed and mailed out and they helped me out quickly.”
“This UPS is the best. Amazing, friendly and professional staff members. I actually look forward to coming to this store which is saying alot. Thank you to all the staff that works here. You all are the best and makes otherwise mundane task for shipping or returning stuff a rare pleasure. Kudos and thank you.”
“I have had a PO Box at this location for almost a year now. I also receive a lot of packages here as well. The owners and staff are simply amazing. I receive almost instant notifications from this store when packages are delivered. When I walk into the store I receive an amazing greeting and I am told my packages are ready without even giving my name, they just recognize me and retrieve my packages. Shipping new or dropping off return packages are so simple here. Their business hours are also very customer friendly. Just a great friendly atmosphere here and without a doubt the best UPS store in Bergen County.”
“Melissa has the best customer service I’ve experienced in my life! I wouldn’t go anywhere else besides her UPS store in Maywood, NJ! I wish I could give her a 20 instead of a ten. Don’t go anywhere else besides her store!”
“This store was able to help me remotely when UPS customer service was dodging a refund they owed me and a package that they terminated the shipping label of without my consent. Nafesha was able to help me out with a suitable box and also save me money and time.”
“This place does it all… seems & receives packages from all carriers… mailboxes, copies, notary, etc…Super friendly staff…Danny & Isaiah are especially polite, friendly & helpful”
“Been going here for around 4/5 years now, more recently for Amazon returns.
Always a great experience from the guys! I’m always polite, and they’re always very helpful and pleasant.
Thank you!!!”
“I drop off packages several times a week and have always enjoyed the friendly staff. It's nice to see the same staff as it's personable. Been going here close to 2 years and always pleasant. Wish them lots of success”
“I usually go to this UPS to return my Amazon items. The service is fast and convenient. The service associates are friendly. I’ve never had an issue at this location. I love that this location has free parking.”
“Excellent customer service! The gentleman in the front with the round black framed glasses was very nice and helped me out a lot ! He was extremely professional ! Will come back again ! Thank you !”
“The young man that works there is one of the most patient, helpful people I have had the pleasure to deal with in a long time. Even if you feel disorganized, he patiently waits for you to get everything in order and you never feel rushed. I have driven past many UPS stores in the last 3-4 years just to come to this one because of how pleasant the experience has been. Great job.”
“Local post office of my town, always had a quick and wonderful service. They have a decent collection of postal materials. PO boxes are also available for rental.Did my daughter's passport application through this PO as well, the Post Master was super helpful and humble to us.”
“Finally a new owner!!!I tried to avoid coming this location because the previous owner was very rude and always angry.Today I could noticed that the owner was changed as soon as I entered the store. The new owner greeted nicely and helped customers and the atmosphere was completely different.”
“EDIT: I've had a PO box here for about about 15 years and they have recently changed ownership. These people seem nice enough, but not quite the family vibe there used to be. Still a very strong 4 stars, no real complaints, just miss Denise and the old crew who were awesome!”
“Clean store with a pleasant atmosphere. They play classical music which makes waiting on line quite nice. The line moves fast, the staff are knowledgeable and very polite. For once, I don’t dread having to ship packages. I’ve never had a bad experience here. Thanks.”
“When I recently visited the post office to send some goodies off for the holidays, Janell went above and beyond to assist me with a complicated international shipment and even helped recommend the cheapest route possible. This location gets a lot of traffic so sometimes even when you get there right when they open so expect to take a least 30 mins to an hour. The staff here is really helpful and they aren't like other establishments where the staff looks super unhappy to be there.”
“Five stars all the way for The UPS Store! From shipping parcels to printing services, they excel in every aspect. Their staff is friendly, knowledgeable, and always ready to assist with any inquiry. The convenience of their location coupled with their efficient service makes them my go-to for all my shipping and printing needs. I highly recommend The UPS Store to anyone seeking top-notch service and reliability.”
“I have read every review about this USPS location from the past 5 years. The one-star reviews fell under 5 categories and there's an easy explanation or remedy for each:1) Folks in line got turned off by how some patrons were scolded for bringing random items inside the post office (a scooter, bike, dog). Remedy: Mind your own business and be less sensitive. The idiots who brought those things inside never left a review and followed the instructions to leave them outside.2) Long wait. Reality: Lines at every USPS are long. If you really are strapped for time, then pre-stamp your mailing and drop them off at self-service locations, where you can scan them in yourself and get a receipt.3) Delivery issues. Reality: There are THREE post offices in Mt Vernon. Your local mail carrier's performance has nothing to do with any particular post office. If you really are having issues, figure out who your mail carrier is and go from there.4) Can't reach this location by phone. Reality: Yes, this is true. Remedy: Don't call.5) This location opens late or closes early. Remedy: Come during the middle of the day. One reviewer said he could only visit this post office after work. That's just silly; you can visit another one close to work during your lunch break.With regards to the level of service and attitude of the USPS employees at this location, I don't find them either unpleasant or out of the ordinary. It was amusing to watch a patron get roasted when he demanded that his stack of 100+ envelopes be stamped individually by an employee. The atmosphere is that of a mom-and-pop shop with the occasional good natured jab. The Postal Service simply requires its employees to be honest and reliable. Everything that I have brought to this USPS location for the past 60 days have been handled with precision and RELIABLY delivered to the next distribution center the same day.”
“A little courtesy and empathy. They should be good to go. Since they are not really part of the UPS company but it seems a "franchise" they do not invest in much in understanding the customer, common courtesy.”
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“I have used Goin Postal to ship several fragile antiques on 2 different occasions and am very pleased with their professional packing and reasonable shipping. Excellent service all around!”