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April 2023 by Firass Chami
We recently had the pleasure of working with Gina, the branch manager at Trustco bank, to secure our first home mortgage.Throughout the entire process, Gina was incredibly helpful, knowledgeable, and professional. Her guidance and expertise made the process much smoother.Gina was always available to answer any questions we had and provide us with the information we needed. She was patient, understanding, and always took the time to explain things clearly and thoroughly.She worked diligently to ensure that our mortgage application was processed efficiently, and kept us updated every step of the way.Overall, we couldn't be happier with the service we received from Gina and Trustco Bank.Thank you, Gina, for all of your hard work!
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November 2022 by Gary Gaber
I recently applied for a home equity loc with Trustco. Working with Laurel Wilson made the process very easy. She was quick to respond to any questions and kept me updated with the status from application to closing. Trustco's rate was better than I've seen elsewhere and I would work with Laurel and Trustco again.
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April 2021 by Josh Alvarez
Would have left 0 stars if that was an option.. horrible service
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January 2021 by Jerry Joshua
*STAY AWAY*I was looking to acquire a home equity loan for my parents from this branch. I dealt with the branch manager here, GINA SARWARI. We sent her all documents necessary which took a couple of days to get together. Gina was UNPROFESSIONAL from the start which I didn't mind as long as we could get the loan, but on our last call she became INCREDIBLY RUDE. I think she believed I was some sort of fraud trying to use my parents identity to get a loan which was not the case at all (although she never asked to meet or speak to my parents until our very last call). I handle all my parents financial dealings, I am basically their accountant. I would have gladly walked my parents into the bank and had them meet her in person if she had simply asked me to do so.On our last call OUT OF NOWHERE she proceeded to call myself and my parents the most difficult clients she has ever dealt with, although we provided her everything she asked for. When I tried to understand why she was so angry SHE HUNG UP THE PHONE ON ME. I never heard from her again. I have NEVER dealt with this level of unprofessionalism from a bank, let alone any other institution. I can't speak for Trustco as an entity but thanks to Gina, I will never do business with them again. I've heard they have high employee turnover at this branch and now I understand why. Thank you for wasting our time!
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January 2021 by HARRY SHAW
INCREDIBLE SERVICE FROM BANK MANAGER GINA SARWARI. SHE ASSISTED ME AND MY FAMILY ON HER DAY OFF IN RESOLVING BANK ISSUES AND SHE PERSONALLY CAME TO OUR HOUSE EVEN THOUGH IT IS FAR AWAY FROM THE BANK. I HIGHLY RECOMMEND WORKING WITH GINA AT TURSTCO BANK. SHE IS THE BEST, I DO NOT THINK YOU WILL EVER HAVE A BANK MANAGER THAT WORKS SO HARD FOR THE CUSTOMER.
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October 2020 by Sean Johnson
Terrible bank. The only thing they care about is charging hidden fees from your account, which were never disclosed from the beginning. An employee even called me to assure me they would not be charging me any excess fees before they proceeded to take multiple undisclosed fees from my account and tell me there was nothing they can do when I questioned it. ATM is always broken. Mobile banking does not work. Make sure to trust your money to a reputable bank, because your money is not safe with these thieves
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May 2020 by Edwin Filpo
I’m a first time home buyer, and this was an amazing experience. Gina Sarwari was an extremely helpful throughout this process. She went above and beyond to make sure that we understood and were comfortable with the information that she gave us. Gina Sarwari really treated us like family, and made sure my wife and I felt comfortable through out the whole process. I would recommended this bank and especially Gina Sarwari’s services to anyone. Great Service and great bank!
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May 2020 by HIMANSHU SHAH
INCREDIBLE SERVICE FROM BANK MANAGER GINA SARWARI. SHE ASSISTED ME AND MY FAMILY ON HER DAY OFF IN RESOLVING BANK ISSUES AND SHE PERSONALLY CAME TO OUR HOUSE EVEN THOUGH IT IS FAR AWAY FROM THE BANK. I HIGHLY RECOMMEND WORKING WITH GINA AT TURSTCO BANK. SHE IS THE BEST, I DO NOT THINK YOU WILL EVER HAVE A BANK MANAGER THAT WORKS SO HARD FOR THE CUSTOMER.
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March 2020 by Eric Thompson
New home buyer overall great experience Gina Sarwari went above and beyond in all aspects I would recommend anyone to go with her and the bank was the best part of the home buying process
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March 2020 by marwa hazzah
I had a wonderful experience with Trustco Bank.
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December 2019 by Laura Benvenuto
Trustco the Home Town bank should give all the credit to Gina the bank manager in the Northvale branch. A true professional with exceptional banking knowledge and a person who always greets you with a warm smile. She is well respected by the people of Northvale and all her staff, nice to know this kind of service still exists.
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April 2019 by Sunny K Burns
Ask for Gina, she's the best!
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March 2019 by Mitello Camay Mortgage Team
Gina's service is exceptional! Very knowledgeable in her business. She's trustworthy and very honest! She has helped my family for many many years in the banking industry, from opening checking and saving accounts to mortgages.
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September 2018 by ABE S
Horrible bank they should change the name Trustco Bank they lie to employees and customers. Always see different employees working at this branch, I wonder why.
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September 2018 by Michelle S.
I have been banking with Trustco for over 10 years. Through the years there has been many changes with employees but there is one constant at the Ramsey NJ branch and thats the teller named Avtar. When I see his friendly face it makes me feel at ease. He is efficient, knowledgeable, and treats me like family, Thats exactly the reasonm I have been banking with Trustco for so long!