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November 2023 by Melvin A
I usually never leave a review even if the service is bad and if I could rate it 0 stars I would. The experience i've had with this place has been the worst and the definition of a nightmare. I bought a used car about 7 months ago and 3 weeks into it already had a timing belt issue. They fixed it. After 3 months the ** compressor just blew out, they said they couldn't do nothing about it and the warranty I paid separately only covered $1,000 and I had to cover the remaining $600. Now coming into the 8th month of owning the car the motor blows out and I came into the dealership respectfully wanting to resolve the issue, wanting to either just to cancel the initial loan and they told me they couldn't do anything about it except give me credit towards another car, a 2020 Honda Accord in which I considered at first. However, when i test drove it, the engine light was on and the sales guy said that it would go away after driving it, but that never happened, instead they were just trying to put me in another useless car with defects. In the end they offered to give me credit towards the 2020 Honda but just to put me into more debt. This whole situation has caused unnecessary stress, I've been without a car for two months, continuing to pay both my monthly car payments and insurance for a car that I haven't been able to actually enjoy. This has been such a financial hardship for me and it not only affected me mentally but it has taken a huge toll on my life and job altogether. This place does not care about their customers whatsoever, instead they try to sell you defected cars with no intentions to assist you any further.
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September 2023 by iraida hernandez
I had a great experience with VIP HONDA last time. especially how Terrence McClain has superb customer service. I returned to purchase a car for my daughter. I also have to say Juan in the finance department is wonderful and amazing. THANK YOU VIP HONDA!! ❤️??
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September 2023 by Matt Zern
First an foremost the people of the dealership are very nice and easy to deal with. The reason for my one star review is the dealer markup. The salesman informed me of the $5000 markup on every vehicle, $15000 markup on civic SI models, and $25000 on civic type r. That is plain robbery. After leaving the dealer I stopped at Phillipsburg Honda and they were also shocked by the mark up as they sell at msrp. Needless to say, I took my business elsewhere.
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September 2023 by Ashley R. Prete
David O. At VIP Honda went above and beyond. Quick, honest customer service when returning lease and driving out with a new car in under 2 hours! Swift and easy top notch service. Highly recommend stopping by to see him if it’s time to trade in, buy new or buy out. Thank you David.
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August 2023 by Naseera Mayo
I’ve been coming to this VIP Honda for a little over a year now, and I normally don’t have issues. Today I came in for an oil change. Keep in mind I just placed my brand new pink leather floor mats inside my car. Once my oil change was complete and I returned to my car; there was a greasy/oily substance on my driver side mat. I kindly went back inside and ask my advisor Gwen Melisi if I could have a car wash slip, because I didn’t come inside this establishment with grease and over my floor mat. She proceeded to say , ‘’ We don’t give out slips unless you spend $200.00 or more “. She followed me to my vehicle looked inside at the grease and said absolutely nothing. The grease/oil was obviously from workers getting in/ out of my car. Ms. Gwen did absolutely nothing to better the situation. I told her not to worry about it.( as if she was in the first place) Which led me here. HONDA VIP just do the right thing. I’ve spent thousands of dollars within this year + and that’s the service I’ve received. Currently looking elsewhere for my car services.
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August 2023 by Christine Scally
Our salesman Franklin was so easy to work with. He was able to make the truck we purchased affordable and kept in very close contact with me while the truck was being delivered. Finance experience was also fantastic. Juan was very personable, straightforward and knowledgeable. I would highly recommend VIP Honda. This is the third vehicle I have purchased from them.
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August 2023 by Andrea Lan
I had a really amazing experience. Ask for Capri!! He is very straight forward, honest, and eager to help you find what you need. I got scammed at so many other dealerships. Salesmen like him are few and far between. Honda is very lucky to have him. Thank you, Capri!
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August 2023 by Asia C
Though I have my ups and down when it comes to getting services done. I will say often times it is very likely I walk out a happy customer. Tina she’s wonderful she always go above and beyond to make sure I am a very satisfied, customer. Thank you again Tina and to the service team especially dealing even when I know I can be a handful at times. Thank you for always being patient with me
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August 2023 by Ivan Valencia
VIP Honda reps are very friendly and knowledgeable. They made us feel welcome and comfortable when purchasing our car. My family and I are very grateful for their service, thank you Terrance a d a very special shout out to Juan from finance! Great guy and extremely professional and helpful!!!!!
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July 2023 by Steven Churms
This dealership is my favorite. Great people who will work hard to get and keep your business. We just leased our 5th vehicle from here......I highly recommend Mark as a top quality salesperson. Alex will do everything in his power to get you the car you want at a fair price......
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June 2023 by Luis Delgado
I totally recommend this place and do yourself a favor and ask for KJ, he’s one of the best salesmen there. He will make sure you get the car you want in no time! My brother purchased his first Honda Civic 5 years ago, then I got mine last year and my dad just got his 2023 crv 3 weeks ago, so I can tell you from experience, if you’re thinking about buying a car, this is the place to go.
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June 2023 by Michael McCartney
As a repeat customer, VIP Honda continues to exceed expectations. They give you a quote and stick by it unlike other dealers out there. The purchase process was also quick and easy. KJ, the sales person, whom I dealt with each time a bought a vehicle has been top notch. I would recommend anyone looking for a Honda to make this their go to place.
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June 2023 by P. Terrell
Capri Crabbe our salesman was pleasant and professional and communicated with us while we waited 2 weeks for our delivery. He kept us well informed and didn’t hassle us for a sale. Stellar customer service from Capri!
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May 2023 by Michelle Marciano
Terrance McClain made the trade-in and leasing process seamless. Received an honest deal based on market conditions. This is my third Honda and first purchase from VIP and would recommend them to friends and family. In and out in 3 hours. Will return for future purchases.
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April 2023 by Ashley Cruz R
There are no words to describe how grateful my husband and I are with Terrance McClain and the rest of the VIP Honda team. They were astonishingly prompt, professional and courteous while helping us get through a troubling experience with another dealership. They are exceptionally honest and were not just simply looking to sell us a vehicle. While still being professional, the team at VIP Honda were able to make us feel comfortable and secure in the decisions we made.We are now proud owners of a 2023 Honda Civic Sport! Thank you once again, VIP Honda, for your exceptional customer service. We hope to be back soon!