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April 2024 by Michelle Romero
I've had positive experience everytime I've visited the branch. Whether it's a personal or business transaction, the staff and management are able to assist. Especially, Diana is always helpful and nice.
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April 2024 by Laydie Alvarado
I recently visited this bank to exchange some coins, and while Mike, one of the attendants, was exceptionally patient and friendly, I was disheartened by the behavior of his coworker. The coworker made dismissive remarks, implying that Mike shouldn't bother assisting customers like us. Such unprofessional conduct is unacceptable and reflects poorly on the bank's reputation. Mike efficiently managed three clients while she was still assisting one, so she should be mindful of her remarks. Customers should feel valued and respected at all times, regardless of the nature of their transaction.
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March 2024 by Edgar Altamirano
12 people in a line waiting for a teller to help ??
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March 2024 by Karen Colon
i went recently to use the drive up atm and they were going to charge me $3 dollars to use ATM. I have BOA , why are they charging to use an atm??? Had to park and use the one inside.
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February 2024 by Marcelo Tapia
Excellent attention, very good customer service, especially Chiray, very professional in his work.
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January 2024 by David Martínez Cruz
Very useful and fast
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December 2023 by Lauren F
This post deserves a 0 star. I've been a long time customer of BOA for 20 years. My boyfriend needed to open a checking account, so we thought BOA would be perfect. We go to this branch to open an account. First, the woman that saw us and asked what we needed looked hesitant to even help us. When we told her what we need, she said they were helping their last customer for the evening (despite still have a half hour until closing) and we could make an appointment. She said no one would be available until the 3rd week of December to make an appointment. I clarified that this was simply to create a checking account and she repeated they would be unable to help until the 3rd week of December. This was completely unacceptable that a bank was so unwilling to help, especially one I have thought so highly of. I expect way better quality, professionalism and customer service than this. Shame on BOA...
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May 2022 by avtandil buadze
The bank which makes you to spend hours and not enough helpful they are sending you some other branches to get service do not suggest to go there
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May 2022 by Avto Bua
The bank which makes you to spend hours and not enough helpful they are sending you some other branches to get service do not suggest to go there
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April 2022 by Rayleene samuels
Not a helpful bank at all. This isn’t even my bank but a family members. We have spent hours of our lives at this bank, they are not interested in helping and always state they are too busy. They even send you to other banks which overall are much better locations. If you can avoid going to this location. Save yourself some grief and headache with their lack of customer service and absurd wait times. A bank should never treat their customers how they do here. I have seen multiple people leave here screaming in rage from their lack of being helped so I know that it isn’t just us.
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March 2022 by Wendelyn Coradyn
I come in every week to withdraw, and it’s always the same issue low in staff you have to wait 30-45 mins in line because the girls are very slow and always walking out. Very bad customer service, low experience employees and the manager can’t even say! I just gave 1 start so it could of have let me post my experience! Im considering changing banks. This people don’t do anything to improve costumers service or hire more staff…
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September 2021 by Wendolyn Coradyn
I come in every week to withdraw, and it’s always the same issue low in staff you have to wait 30-45 mins in line because the girls are very slow and always walking out. Very bad customer service, low experience employees and the manager can’t even say! I just gave 1 start so it could of have let me post my experience! Im considering changing banks. This people don’t do anything to improve costumers service or hire more staff…
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September 2021 by Nancy Fuentes
I don’t understand why they only have one person working! I have been standing in like for one hour, very bad service, worst bank in the area
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August 2021 by Tee Smith
Horrible BankI just don’t understand why they only have one person working! I have been standing in like for 20min today!!!!!!!! This is unreal! Get rid of this bank or hire more people!
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June 2021 by Marelyn Fiallos
terrible customer service, the way that the employee there spoke to me has no patience with the customers !
