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July 2024 by Charles jean
Be careful don’t buy any package from this store. I purchased a package for 4 wheel alignments in 2021. I scheduled an alignment recently; I was told that I had 1 alignment left because time was going to expire. I came in the next day for my alignment; I was told that my alignment package had expired. There was a change in management and the package that I had purchased was change to a 3 year plan with the new management. My plan had expired.
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June 2024 by Michael Tanko
Not like California!
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June 2024 by T Alto
Got one quote over the phone for brakes (and I asked for worse case) and got another, over $300 more, after I dropped my car off.
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May 2024 by Jen
Umur spent time to provide me with travel directions & hotel information. He also was very patient to write them down for me. Not only he had a lot of travel experiences, but also his working ethics impressed me a lot. Very appreciated for his kindness.
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May 2024 by Hamza Hashim
Worst experience with the customer service even though they are open till five on Google, but they stop taking Customer two hour earlier
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May 2024 by Connie and Van Ly
Went there at 3p on Saturday and it was closed but the site says it was open. Only car care is o open. Drove 15 mins for nothing. How hard is it to put accurate hours on a website?
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May 2024 by José m Valdez
The worse mechanic service in New Jersey
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April 2024 by C B
Not surprised at the poor reviews for this place. Car got 2 flats, the only thing they did right was get the tow truck to me promptly. Took 2 days to put new tires on, they were the WRONG tires. Took another 2 days to order the correct ones, I come to have it done, they tell me it will be done in 30 minutes. 60 minutes later, my car is untouched. Never coming here again, honestly I'll probably get rid of my AAA card after this.
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April 2024 by Stephanie Stankiewicz (Steph Ani)
Good service here. Will be back!
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March 2024 by Angela Daurio
Had to have our car towed on a Sunday. Brought it to this AAA shop for a new serpentine belt and oil change. They sold us a new Axel, and then let us drive off the lot Zero coolant in the engine and overinflated tires. Car immediately overheated, and we had to stop for a gallon of coolant at a convenience store. Not worth the time or money.
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February 2024 by Sandy Walton
Agent very helpful and knowledgeable
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February 2024 by Diane Wolfe
Helped us book a vacation
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January 2024 by DeWayne Stevens
Very satisfied customer service A+
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December 2023 by Vanessa F.
Lack Knowledge and Customer Service skills!!I purchased 4 tires for my vehicle and had them shipped to the AAA Store in North Plainfield AFTER speaking to a gentleman by the name of Scott. Prior to finalizing my tire order I asked Scott if they were equipped to mount tires on a Model 3 Tesla, he confirmed he had “done many Teslas” and so we set my appointment for 2 days later. I called again later that day to ask if they used a torque wrench and spoke to Scott one more time. The morning of my appointment I called a 3rd time, spoke to Scott again to confirm they received my tires and could in fact install them. Scott walked to “the back” verified the tires were there and confirmed my appointment.When I arrived I was greeted by Brian, I gave him my name, said I was there for an appointment, he asked if my tires were received, I shared that I had received an email confirmation from TireRack and had spoken to Scott to confirm. Brian now goes to the back and returns 2 minutes later and says “you ordered the wrong tires”. It was a statement, not a question. I explained the tires were correct and the same specifications of a manufacturers for that make and model. He walks to the parking lot to see the tires on my car, returns and says “You got the right ones but we don’t install those”. I explained I had spoken to Scott on three different occasions and confirmed all of this prior. Brian says “the 40 profile is too low, we don’t do it. Sorry.”This is a TIRE shop, they sell and install tires. That’s their niche, that’s their business. Clearly Scott lacks proper training about tires and the cars they can or cannot service and Brian lacks basic customer service etiquette to address an error made by a peer, colleague.I received great service from Mavis on Mt Bethel Road in Warren for LESS than what AAA was going to charge.AAA Leadership - do better!
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November 2023 by Gary Kalove
They wanted almost $160 to change the Air and Cabin Filter. What the hell are they smoking. Last time I come here for any service.