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November 2023 by J Bee
I had a very good experience with the service department. Randy has been my advisor for the past 7 years and always been great to deal with. I didn't have any issues with my vehicle but it's been a year since my last visit. Of course I needed an oil change and tire rotation which I had a coupon for, and the technician suggested a front end wheel alignment , brake fluid service and replace 3 serpentine belts. It took about 3 hours and it was done. I also accrued Reward points from prior service s and was able to apply them to the bill. A shout out to the guys who check you in at the door, all very nice.
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October 2023 by Tori Zimmer
I called the Service Department because my 2020 Equinox I am still in my lease with you guys. I was having brake trouble well actually the brake was going to the floor they weren’t even working. The person who answered the phone in the service department made rude accusations that I did not keep up with the maintenance on my car. I decided to take it else where rather than just bring it to you guys. I was told that it was a bigger issue than just brake pads and it was absolutely unsafe to drive. I called the service department again to ask if I would be under warranty instead of looking it up they just said no and would you want to make an appointment. I kindly declined and I have emailed the GM twice about the issue and the rude accusations. he never replied back to me. However, I called another Chevrolet dealership who looked up my car and said I actually was still under warranty and who got me an appointment ASAP and told me my car needed a new brake line hose which he has never heard of it a 2020 Equinox. He informed me all the maintenance on my car was up to date and everything else looked good which your employee accused me of not doing. I wanted to just bring it to Malouf to begin with and if I had done so I probably would have my car back by now. Instead it felt like I was inconveniencing your employee asking questions about being under warranty and having had my lease with you guys. I was just told “just because it’s a lease doesn’t mean you don’t keep up with the maintenance” I have had to take off work because I have no car and have had to find people to help pick my child up from school. My husband and I had a great experience when we first got both our leases and we’re talking about having to go back since our leases are up soon but after this experience we will be taking our business else where. I hope this experience does not happen to another customer of yours. If you do get something like this please call somewhere else and double check you are getting the right information.
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October 2023 by Mark Luckus
A exceptional salesman. Bob Evennou made my purchase very easy. He was a helpful, knowledgeable and pleasant salesman that wasn't pushy . I would recommend Bob for your next purchase of a new Chevrolet at Malouf . Top notch staff at Malouf..
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October 2023 by Bill Marguccio
Both of my Saturn Vue keys were severely worn, making it very difficult to start my car. They were able to obtain a key code based on my vehicle identification number. The new key works perfectly. I paid less than I expected to. I was even offered a donut.
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October 2023 by Kolin
Order your parts from another dealership if possible, Jim , Mike, Kyle and Keith are horrible at what they do. They ordered me a blind spot radar only to sell it to someone else even when I gave them a credit card over the phone to order it. They didn't notify me when they did, so I'm waiting for a part that would never be delivered. All while holding up a collision repair for a simple bumper replacement, and causing a burden on my business.
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September 2023 by Karen Gonzalez
So far every experience I have had with Malouf has been a pleasant one. Service is always speedy and employees are always friends and very informative. They know exactly how to make a person feel comfortable. I can ask anything and know I will get a straight and honest answer.
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September 2023 by george meiley
Frank the General Manager as well as his team treated me like family. It was the most pleasurable experience buying a car ever. I thank him for the respect and consideration given to me for this special purchase.
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September 2023 by James K
Bought a new car here a couple of years back and it came with free oil changes. After the 4th oil change, I decided it was taking too long so I decided to do my own. This is where I found out, they NEVER changed my oil. The oil filter was caved in from being so dirty. The oil was thick and black. When I called them to complain, I was brushed off and basically said, prove it and laughed.Avoid at all costs.
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August 2023 by Thomas Pasko
Gene was such a great help! He was very knowledgeable and extremely professional. I had an incredible experience. I will be telling all of my friends and family to go see him and Frank if they need a new car.
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July 2023 by michael bamrick
Randy got my car right in and his team made the repairs on my 2019 Equinox that has 173,000 + miles on it. They keep my motor running smoothly.
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July 2023 by Ben Deutschman
My Salesman Gene Ponti was aces, my Colorado was exactly as promised.
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June 2023 by Joe Disz
Great spot for Chevy and Cadillac service. Not much inventory in this location, sometimes traffic gets a little thick being this dealer is located in a jug handle. Drop off for service is recommended since there's no where to walk to shop or dine close-by.
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June 2023 by Mark Olsen
Rick Esposito was great salesmen. He kept me update on status on the my vehicle. As well with process of sending me the paper that need be sign via mail. Since I live in Texas and the dealership is in NJ. Allowing my parents to pick up the car in my behalf.
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June 2023 by Rachel Keller
When it was time to turn my lease in I went in the dealership to weigh out my options. We looked over what was available and came up with a great plan. A few days later, I drove away in a new car. Gene was great! Bill helped out with a call directly to the bank. Everyone was extremely helpful and friendly. Thanks again for a wonderful experience.
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June 2023 by susan s.
I have brought my car here for service and recalls. They have done a great job fixed it correctly the first time and had it ready when they said they would have it ready I didn't lease from them but next time if I stay with American car I will. Chris and Nancy are very pleasant to work with.