TD Bank receives consistently positive reviews for its in-person customer service, with multiple staff members highlighted for their exceptional assistance. Customers describe experiences as excellent, awesome, and smooth, with specific employees noted for being extremely polite, knowledgeable, professional, thorough, and possessing a very positive attitude. These interactions are characterized as going above and beyond to solve problems, creating a sense of being life savers and winning over customers. However, a significant security concern is raised regarding a specific branch door being taped on the lock, which a customer feels compromises safety and should be addressed immediately. Additionally, some negative experiences are noted with other branches, including unhelpful phone service and failure to answer calls, contrasting sharply with the prompt and effective help received at this particular location.
Sonia Urgiles is excellent. She listened to my concerns and was dedicated to resolving my issues despite other TD branches being unable to help. Truly grateful and Highly recommend
October 2024
Natalia assisted US and sat through every question we had. Extremely polite and knowledgeable to the point I will do ALL my banking needs through her.
December 2023
Excellent service and attention by banking specialist, Nathalia Marulanda. She is very professional and extremely thorough, and works with a very positive attitude.
