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January 2024 by J J
Always very helpful. Great Great customer service. Have gotten re furnished items and they have been good. As well as brand new products. Nothing like having an actual human help you
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January 2024 by Rick Grimes
I have shopped at this gamestop for years now, but the staff has changed and it's affecting this business. With the holidays approaching I was in search for a PS 4 for my daughter. I called this Gamestop and on 12.13.23 and Spoke to Diego. I explained to him what I was looking for and let me know he had 2 PS4's in stocks 1 slim and 1 regular. I spoke to him around 11am, I let him know I would be picking one up after I got out of work, he said 1st come 1 serve. He asked me to call prior to heading over which I did, I called him after I got out of work. He told me at this time they were both sold out, to try again another time. I visited this Gamestop location the same night, I had just missed Diego.The associates who were on shift brought out both PS4's he had told me about earlier, I don't know why this guy Diego would lie and say they were Sold out when they were not. This was very dishonest on his part, I would not feel comfortable shopping at this Gamestop any longer unfortunately. Perhaps he wanted to hold them for friends idk, but that was super unprofessional to do to a parent looking to get their kid a gift for Christmas, from my understanding he is a team lead? How could that be? Seems they will give anyone these positions of power but they don't know how utilize it the right way, instead of making sure best practices are performed he is teaching other staff the wrong way to be a leader.Hopefully Mr.Diego will get a bunch of coal for Christmas.Update 12.29.23I was told I would receive an email or phone call from the District manager 2 weeks ago, i have not, Gamestop customer service said they did relay the information I gave to the DM but unfortunately it seems this DM doesn't read the reviews for this location nor seems to be concerned that customers are being fraudulently bamboozled and deceived.
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December 2023 by Cesar Angeles
Horrible service when it comes to preordering and never answers their phone when attempting to check for a status.No luck also trying to resolve this through their costumer service number as instore and online orders are treated differently and cannot assist with getting a refund unless you go to the store. Just better off going to another more reputable location or company to get your desired products/ services.
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October 2023 by John Kocak
My recent experience with the staff at GameStop was quite disappointing. When I entered the store, I felt like an inconvenience rather than a valued customer. The employees seemed disinterested and unwilling to assist. When I had questions about a game, their responses were dismissive, and it felt like they were rushing me out of the store. It's crucial for a gaming store to have knowledgeable and friendly staff, and unfortunately, this GameStop location fell short of those expectations. ⭐
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September 2023 by Matthew Ramos
One of the associates have an attitude problem. This chick is lucky I didn't put her on blast.. you know exactly who you are. Fair warning do not come here you will be disappointed 0 stars and everyone working there should be fired immediately.
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September 2023 by Amanda Arodes
On Sept 7th I received a call from this gamestop stating they were going to have a midnight release for NBA 2k24. I even went into stores to pay off the remainder of my game and they told me I could come at midnight and do that. After I showed up at midnight there was nobody there. Very unprofessional and a waste of my time.
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August 2023 by N Dottie
They never answer the phone
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July 2023 by Ricardo Herrera
GameStop is your home base away from home. We look forward to knowing your name, your game and your gamertag, too. As gamers, we are always ready to help you raise your game, whatever it may be. C'mon on in. There's play to be done, so stop by your... More
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April 2023 by Reynaldo Morales
The staff at this Bergen County GameStop have always been helpful, professional and courteous. I recommend going to this store for your video game and collectibles needs.
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April 2023 by Destiny Rosa
They never picked up the phone and that they’re manager is the worst
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April 2023 by BB
Has everything that the other gamestops don’t have. Fantastic staff.
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February 2023 by Fred C.
Can't give 5 or 4 stars simply because I was unable to finish my transaction during my visit there. However, with that being said Adam the customer service rep there deserves 5 Stars. He was very knowledgeable about the products there. His Customer service skill set alone deserves high praise. I used a gift card for part of the transaction and then the balance on my regular credit card. Right after using the credit card the system went down. I was unable to finish and have to wait for the transaction to be reversed which Adam did but the system now have to register it. He went above and beyond and called his corporate office to see if there was something that could be done. He kept his cool the entire time and helped out other customers. Kudos Adam. You got my business.
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February 2023 by Lima Beans
I was in here right before Christmas. I just want to say, these guys that work here are awesome! They are very friendly, helpful and professional. They explained all the promos that they had going on with pokemon cards when I was just looking at it. I wouldn't have gotten a great deal if I had not known. I would give them 10 stars for great customer service!
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January 2023 by Simon Villa
Great customer service, friendly and helpful
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November 2022 by Aissata Sy
The sales associate that works there was very knowledgeable and gave great customer service