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August 2024 by paige alexander
Very helpful, polite staff with almost no wait time.
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July 2024 by Doreen Kassa
Matt is an outstanding customer service technician and in my opinion a huge asset to Verizon. He sold me my newest phone and took the time to help set it up to my satisfaction and answered all my questions. Matt is always willing and able to troubleshoot any issues/questions I have had. He's a nice person too!
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July 2024 by paul habel
Don't go there. They ripped off my wife for over $400 on a trade in. They alsosigned her up for insurance and never told her.
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July 2024 by Donna Santee
My phone charger stopped working, and I went in to pick up another charger and a 2nd phone phone. I have always had superior service whenever I have been there. Between Gabriel and Daniel, I'm always taken care of.
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July 2024 by Christopher Romer
I am leaving this review with extreme disappointment and disgust for the way your store in Newton, NJ handles daily operations.
Your Management team has zero regard for customer service. On June 3rd of 2024, my grandmother of 70 years old came into your location to upgrade her phone. She was convinced by a representative that they did not have any iPhone 13 or 14 phones, so she was upgraded to an iPhone 15. The representative then sold her an apple watch that was said to be "free." She left the store spending over $400.00
I later received my bill for this and realized that not only did your representative add the watch with an additional line that costs about $20.00 a month but they upgraded her phone plan to the highest possible line coverage that is not needed.
I immediately called the Verizon Customer Service to inquire what could be done. A representative who does have compassion was able to help me and assist in putting the account back to its original status and made a note to the account saying that my grandmother could return the watch to the store and pay a $50.00 restocking fee.
Today, July 4th which is one day past the 30-day return policy she returned to the store to bring back the watch and your manager Gabriele was extremely rude and advised her she could not return it and said that "it doesn't matter if its one day passed." My grandmother left your store in tears and called me. This does not sit well with me.
I called your Newton location myself and spoke with Gabriele who again had very little compassion and became upset with me when I expressed concern. I understand you have different policies and procedures as you are not a Corporate location, however if you are said to be representing the brand of Verizon; I would expect better customer service to customers who have been with Verizon wireless for 15 plus years.
Furthermore, when I asked for the district managers contact information he refused to provide the phone number. He did however provide me with an email which in turn appears to be incorrect. I do expect a call from you or the owner of this franchise location Mr. Martin.
I have contacted the corporate team and expressed my concern and they will be reaching out to you.
In the meantime, I will be seeking legal counsel to further look into the evident age discrimination practices that are being taken in your location by taking advantage of elderly customers.
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July 2024 by Laura Morrow
Gabeiel efficiently helped me at a time when my phone blew up with fraud charges.I was a wreck&with his professional help,My phone was back in order.
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July 2024 by Mary Sutton
Switched to a different Verizon plan and something went wonky with the transfer. After multiple calls with customer service reps and multiple trips to a Verizon stores I finally went here and Danny was able to was able to sit down with me and figure out the issue! Thank you Danny!!!
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June 2024 by James Scott
Christian at the Newton, NJ was fantastic. Only gave 5 stars because I couldn’t give 6, cheers for all your help!
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June 2024 by Johnathon “Jay” Fantano
Manager Gabe is a stooge. Avoid this place. Very sketchy behavior.
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June 2024 by John Colville
Ordered a phone online to pick up in store. I was told I needed to pay a $49.99 activation fee even though I paid $35.00 fee through Verizon. I spoke to the manager and they refused a refund. Gabriel was not helpful at all. I would never go back to this store. It is not a real Verizon store. Be aware and take your business elsewhere.
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June 2024 by Daniel Vernay
Horrible service the guy will play on his phone and tell you how he’s hungry instead of helping you and if you want to help he’ll tell you it’s a $50 fee that’s the truth. Something as simple as forwarding one number into another they could not handle he said my boy would know how to do this but it’s Sunday he won’t answer I was at a Verizon store why should he be calling his boy ?♂️
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June 2024 by janice murphy
Great staff! very helpful ? Big thanks to Matt for his awesome help with my new watch and tablet. Answered all my questions, explaining everything clearly. Definitely recommend this store.
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May 2024 by Sharon Williges
Just spent 2 hours with Matt, very professional ,super friendly and very knowledgeable! Great experience!
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May 2024 by Allie S
There were two people sitting inside this store and they watched me come up and try to come in and completely ignored me. You could’ve just told me you were closed instead of rushing and hiding into the back
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May 2024 by Noelle
If you choose to go to this particular Verizon store you must ask for Darren. He is knowledgeable, efficient and there's a confidence about him. You can tell he's been in the industry for awhile. We were completely satisfied with our visit; Darren is there for you every step of the way.
