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January 2024 by Patrick Kaelblein
New ownership is not honoring the agreement I had in place with former ownership. I sent email to the GM asking for a reasonable solution but of course I got no response. Although I continually had all my vehicle Service done here, when it came time for new tires, they would not honor the agreement. They just lost my business
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January 2024 by George Thumpayil
Everything good until you enters the Sales Manager/Financial Manager (inside the box, where you sign the documents). He mentioned some 'Jargons', which was not pleasing to us. Never to this dealership! Mr Tyler Slifka, Sales Consultant, was good. According to Mr Tyler, we had to pay $35120 to the car where we paid $38094 because of the Sales pressure from the Sales Manager.
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January 2024 by Mike Pampalone
Horrible experience with this dealership. I called on Black Friday to try and purchase a 2024 Kia sportage sx prestige with them. They had a wolf grey one in stock with red leather - the exact one I want. The salesman probably called me 4x throughout the day asking me to put more money down. I finally told them I compromised enough and I was at my capacity. If they couldn’t do the deal, no problem. The guy calls me back and says congrats you have a deal. Shortly after they run a hard inquiry on my credit, I am told my score is in the low 600s and my payment would be higher. As a reference point I have a 790 fico score and just several months prior I purchased a car for my wife and was told I had a1 credit. This is beyond disgusting because now I have a hard inquiry against my credit. I was lucky enough to find another Kia dealership who made an even better deal with me. They ran my credit and said there were no issues at all. Dealerships like this should be banned and there should be consequences to scumbag moves like the ones they pulled. Stay away from this place.
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January 2024 by Deb Barone
I purchased a car here last month. A kia sportage with dean as the sales person. He was supposed to call when my plates came in. Come to find out he's nerves notified me and I showed up to the dealer 3 days before my temp plates expired and saw they had arrived almost 2 weeks ago. That is insanity. Now I am way overdue getting my car inspected and I can be ticketed at anytime legally because I should have had my car inspected at this point. Ridiculous.
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October 2023 by Jacqueline Stachura
Salesman Steven great, actually came to my house to explain car. Not pushy, easy to talk to made buying car less stressful. Finance Michael very friendly & patient. Manager Steven also friendly, knowledgeable & understanding. Got the car I wanted at a reasonable price!
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October 2023 by keith wettstein
I spend $3,000 over sticker for a top of the line Telluride 2 years ago here for $56,000. Had a problem with a warranty item (alternator) and they didn't want to do it, they refused to give me an approximate date when they could do it and they don't even have a loaner car. This place will take every dollar they can from you then treat you like garbage afterwards. They expect you to pay a premium price for sub premium service. I had to pay out of pocket for a new alternator at a private garage because the rental car would have cost more then the alternator job itself. Aparatly they have a new owner and if this is how they treat customers I definitely won't be back next year when I was going to trade in my car for a new one. You lost a customer!
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October 2023 by Deb B
As of today, I am still getting the run-around!! On multiple days I've left messages for the Manager and I've even left a voice mail message for my salesman and they claim to never get the messages, whereby, I never get the call I was waiting for until I call back upset. Then they will call you back and claim innocence. Also, their records are not up to date. I called to see if I had a service appointment set up for some damage that was done in my vehicle that I didn't do and not only wasn't there an appointment for me but I was told there was a recall on my vehicle that I was up for. I had to tell them it was already done on my last visit! They claimed the old "computer error.' So bottom line, this is just a couple of examples. Don't let me get into the sale and paperwork they claim would only be valid for that day..In reality, according to said paperwork you have one full business day to read it...They didn't tell me that! IF YOU BUY from them, I strongly suggest you DO NOT FILL OUT THE SURVEY THEY BEG YOU TO GIVE THEM A "10" ON UNTIL AMPLE TIME HAS PASSED. Otherwise, as soon as the survey is done, the service you will get is below average or appreciated!! Special note: If you buy anything used or as a "special", be sure to go over the vehicle with a fine tooth comb or you will be in the same situation I am in where someone has to approve/look at my damage before anything can/will be done!! I bet if they read this I will magically get call!!!!! I speak the truth and it's a same that I have to put out this BUYER BEWARE for this location but I don't want anyone else to think you will get top notch service, efficiency and honestly because you won't!!!! Feel free to give me feedback if you need more information. I will be glad to help you since no one helped me without the twisting of arms and multiple calls!! SMH!!
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October 2023 by Tony Koester
I have consistently had great service at Kia in Newton. Now I need front brake pads and rotors, so I compared the dealer price to my favorite local repair shop. Kia was less than $10 more expensive.
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September 2023 by Boreth Uy
The dealer doesn't have transparency on pricing. I'm looking for Kia Sportage Hybrid, and they wanted 4k markup and gave me 20% less trade-in value than CarMax. They were very frustrated and mad when I didn't wanna go thru with their "deal"
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September 2023 by Dennis Scheil
Normally I'd prefer root canal without novocaine over buying a new car. But Nielsen actually made the car buying experience enjoyable. We were put into contact with Nielsen through an auto buying service and every interaction with Nielsen was simple, straightforward and professional. Our salesperson Jake took the time to walk us through all the steps and gave us a very thorough review of all of the features of our new car when we picked it up. Highly recommend!
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September 2023 by Kathy Brancone
Want to share the Outstandingly, "Awesome"experience" with Nielsen Kia-NewtonSales Specialist: "Linda F".My thought was: to move forward to another Kia Soul at some " upcoming point in time"--and then retire my 2011 Kia Soul to Family--as a super, reliable vehicle.I reached out to Nielsen-Kia-Newton dealership, to see if there were Kia Soul models on their Lot.Within a few mins-I rec'd a response fromNielsen Kia-Newton-" Sales Specialist: Linda F"I shared my thoughtsRegarding eventually moving on to another Kia.SalesSpecialist: Linda F-graciouslyarranged to meet with me at my convenience-to review the available Nielsen Kia-Newton vehicle inventory.Sales Specialist-Linda F's professionalism and knowledge was immediately apparent in discussing the Kia product line.Also,...Sales Specialist: Linda F-also-explained that the Nielsen-Newton Kia dealership inventory- "excitingly-updates- -with incoming inventory--even overnight".A wide spectrum of " Variety -for everyone".?Sales Specialist: Linda F-assisted me in my transition to move forward to another Kia vehicle.Sales Specialist: Linda F-is a "delightful blend" of a knowledgeable product professional-with a gracious, genuine, accommodating, supportive relaxed manner-Which was invaluable!!Sales Specialist: Linda F -maintained the momentum of the process -through the steps- resulting in a"Quality outcome"- for me.I would recommendSpecialist: Linda F-for anyone considering -or wanting to explore the thought to- "transition" to another vehicle-in the "realm- of any current life situation" you have."Explore" All your possibilities with Sales Specialist: Linda F?
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July 2023 by Hannah Phalon
Everyone here is so friendly, knowledgeable, helpful, and trustworthy. Definitely a great experience. I went to a few other local dealerships, but they were the best by far. Zack (the sales specialist) and Ismael (the finance manager) were really awesome to work with.
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July 2023 by Julie Yando
I am so pleased with the Nielsen Kia of Newton! The sales consultants and the finance manager are extremely knowledgeable and friendly. The entire team was very patient in answering my questions and with addressing my concerns. The dealership is clean and very welcoming! I am so HAPPY with my purchase and I look forward to working with this team again in the future. They are the best!!
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April 2023 by Michael Ruiz
Bought a new car and was very happy with their customer service. Did most of the deal over the phone and every person I talked to was professional and straightforward. Never felt like I was being played around. Kelly and Steve were great. Then when picking up the car Roger the salesperson was great and professional. They had me out of there quickly and without fuss. Definitely recommend anyone looking for a Kia to make this their first and only stop.
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March 2023 by Edward C.
Hats off to my Salesman Tyler and the staff at Major KIA. I believe I got a fair price on my new Sportage. The process was easy and Tyler was great to deal with. Always keeping me informed when my car would be in. I highly recommend Major KIA.
